Are you building systems to help millions or just focused on a few thousand?

Justin Chase walks you through how he transformed a sinking organization into a national blueprint for crisis care from his start as a clinical social worker to managing massive state level healthcare systems.

Justin Chase is the President and CEO of Solari Crisis and Human Services, a non profit organization dedicated to helping people in crisis through 24/7 contact centers. He is a clinical social worker turned executive leader who has successfully scaled crisis care systems while navigating complex political landscapes and technological shifts.

Chapters

00:00 Introduction.

05:30 From Social Worker to CEO: Justin’s Career Path

09:11 The Sinking Ship: Taking Over an Organization in Crisis

11:46 Building the Right Team: Hiring for Your Weaknesses

12:23 Avoiding Founder Syndrome: Ensuring Organizational Longevity

15:09 Leadership Vulnerability: Owning Strengths and Weaknesses

17:22 Turning the Tide: Connecting with Frontline Staff

21:14 Managing Structural Change: The Hard Shift in Middle Management

23:08 Building Political Trust: Working with the Governor’s Office

24:44 The Six Day Miracle: Launching the COVID Hotline under Pressure

26:24 The Lesson of No: Staying True to the Core Mission

27:47 Solutions vs. Sustainability: Managing the Bright Shiny Object Syndrome

29:04 Balancing Growth and Innovation with the Flagship Mission

31:46 Navigating Budgetary Cuts and Gut Reactions in Public Health

35:07 Planning for Worst Case Scenarios in the Nonprofit Sector

48:15 The Ethics of AI: Why Solari Refuses to Use Front End Bots

52:53 Global Impact: Addressing Suicide Crisis and Policy Internationally

58:28 Future Guardrails: Partnering Tech with Subject Matter Experts

59:30 Unfinished Business: Removing Administrative Burdens from Providers

01:02:53 How to Connect with Justin Chase and Solari

Follow Justin Chase:

LinkedIn: Justin Chase

Website: Solari-inc.org

Email: justin.chase@solari-inc.org

Unfinished Business with Eric Mulvin

If you enjoy conversations with leaders who are building businesses, reinventing themselves, and creating impact, make sure to subscribe and turn on notifications.

• Instagram: @bizwitheric
• Facebook: https://www.facebook.com/profile.php?id=61560126743830
• TikTok: https://www.tiktok.com/@bizwitheric
• YouTube: https://www.youtube.com/@BizWithEric
• LinkedIn: https://www.linkedin.com/in/mulvin/

Powered by Pac Biz Outsourcing

Pac Biz Outsourcing helps transportation, SaaS, software, and eCommerce companies scale customer support and back-office operations with dedicated teams in the Philippines.

🌐 Learn more: https://pac-biz.com
📩 Email: info@pac-biz.com
🎧 Podcast: https://pac-biz.com/podcast