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Welcome

Happy Christmas Eve and welcome back to the podcast. This episode is a little different to what I normally share. It is not about strategy, numbers, growth plans, systems, team, or leadership. It is more reflective and personal, and I wanted to share something I have been exploring quietly for months.

Episode Summary

This week I am sharing a Christmas Eve reflection on something that has been quietly changing the way I work, lead, and live: the energy of my environment.

I have been reading The Calm and Happy Home by Kirsty Gallagher, and it has made me much more aware of how my home, desk, clinic, and even my car can either support me or drain me. Clutter can feel like unfinished business, and when a space feels busy or chaotic, your nervous system is still responding even if you are not consciously thinking about it.

I talk about starting small with decluttering, asking whether your space supports the person you are becoming, and focusing on flow rather than perfection. I also share a few things I have been experimenting with around feng shui, plus a reminder that getting help at home is not indulgent, it is strategic.

Key Takeaways

• Everything is energy, and your environment influences you more than you realise.
• Clutter is like unfinished business and it creates an energetic drag.
• Start small: one drawer, one surface, one cupboard that would instantly make you feel lighter.
• Ask yourself: Does this support the person I am becoming?
• Organisation is about flow and ease, not perfection.
• Fixing small annoyances removes friction and frees up capacity.
• Your desk is your command centre. What is in your eye line matters.
• Getting support (cleaner, help at home, VA) can be a strategic way to protect your energy.

Episode Sponsor

Today’s episode is sponsored by Jane, clinic management software and EMR. Jane’s online bookings and secure client portal help you reclaim your evenings and weekends by taking admin off your plate. To see how Jane can support your clinic, head to the link in the show notes to book a personalised demo. If you are ready to get started, use the code Thrive one mo at the time of sign up for a one month grace period on your new account.

Treat Your Business podcast is proudly sponsored by MBST, the groundbreaking technology revolutionising recovery and rehabilitation. Offering a non-invasive, drug-free solution for musculoskeletal conditions and nerve injuries, MBST works at a cellular level to stimulate regeneration. Expand your services and deliver long-term patient improvements without increasing your workload.

Learn more at mbstmedical.co.uk.

https://events.thrive-businesscoaching.com/cgl-waitlist-2026

🔗 If you are ready to get ahead, you will find all the essential resources and links you need right here: our Linktree

• Leave a review!: https://ratethispodcast.com/tyb
• Subscribe to our Channel on Youtube: https://www.youtube.com/@thrivebizcoach?sub_confirmation=1

I'd love to hear from you 'text the show'

You are a clinic owner and it feels a bit quiet right now. Then this episode is for you if you’ve caught yourself refreshing your diary, wondering whether you should run an offer, post more on social media, or questioning whether you’re doing something wrong. I want you to pause. Because quiet periods do not kill clinics. Panicked decisions do.

In this episode, I’m talking you off the ledge without sugarcoating it. I’m giving you clarity, perspective for this time of year, and practical actions so you can lead your clinic properly through this season.

Episode Summary 🎧
If your diary feels a bit gappy in December, you’re not failing and nothing has suddenly gone wrong. This happens every single year. We have seasons, school holidays, weather changes, travel, and people deprioritising appointments. The problem is what we do next.

When fear kicks in, logic disappears and that’s when clinic owners make expensive decisions like rushed discounts, messy offers, adding random services, and undermining team confidence. Quiet periods don’t create instability, they reveal what’s underneath, like weak systems, inconsistent marketing, poor retention, unclear numbers, or relying too heavily on new patients.

Key Takeaways ✅

• Quiet does not mean your clinic is failing, but panicked decisions can create long term problems.
• Busy periods can hide weak systems. Quiet periods expose what needs fixing.
• Stop making decisions from emotion and start with the data. Clarity kills panic.
• Do not rush into discounts, desperate offers, or adding new services. You do not need more ideas, you need better execution of the basics.
• Reactivation beats attraction. The fastest way to fill your clinic is often past patients who already know you.
• Retention fixes more diary issues than marketing ever will. The problem is usually conversion and continuity, not demand.
• Use quiet time as CEO time to review systems, improve scripts, train your team, and strengthen foundations.
• Christmas happens every year, so plan, forecast, and project for seasonal capacity changes instead of acting surprised by them.
• Calm leaders make strong decisions, and strong decisions compound over time.

Resources & Links 🔗

• Jane App UK: janeapp.co.uk
• Instagram: @janeappuk
• Book a demo or get in touch for support via their website

Thanks for listening! If you found this episode helpful, please subscribe and join me next time for more honest conversations to help you build a clinic and a life you love. 💙

Treat Your Business podcast is proudly sponsored by MBST, the groundbreaking technology revolutionising recovery and rehabilitation. Offering a non-invasive, drug-free solution for musculoskeletal conditions and nerve injuries, MBST works at a cellular level to stimulate regeneration. Expand your services and deliver long-term patient improvements without increasing your workload.

Learn more at mbstmedical.co.uk.

https://events.thrive-businesscoaching.com/cgl-waitlist-2026

🔗 If you are ready to get ahead, you will find all the essential resources and links you need right here: our Linktree

• Leave a review!: https://ratethispodcast.com/tyb
• Subscribe to our Channel on Youtube: https://www.youtube.com/@thrivebizcoach?sub_confirmation=1

I'd love to hear from you 'text the show'

Hey listeners! Katie here. Today’s episode took a totally unexpected turn – what started as a chat about tech and software for clinics became a much deeper conversation about self-worth, value, and the human side of technology. I loved recording this one, and I think you’ll find it thought-provoking and reassuring, especially if you’ve ever agonised over changing your clinic software or worried about the security of your patients’ data.

I’m joined by Javia from Jane App, who shares her insights from eight years in the industry. We cover:

• The real reasons clinic owners hesitate to invest in new software (spoiler: it’s not just the cost)
• Why moving to a new system isn’t as scary as it seems – especially with the right support
• The importance of planning your business tech for where you want to be in 12–24 months, not just where you are now
• How cloud-based systems like Jane keep your data more secure than any filing cabinet
• The critical role of human support and community in tech adoption
• Why work-life balance matters and how the right systems can help you achieve it
• Shifting from a scarcity mindset to an abundance mindset when investing in your business

• Don’t let fear of the unknown hold you back from making positive changes in your clinic
• Tech support should feel like a partnership – look for companies who offer real human help
• Your time is precious. Invest in systems that give you more of it, not less
• Security concerns are normal, but modern medical software is often safer than paper
• Plan your tech for the business you want, not just the business you have today
• You don’t have to do everything yourself – it’s okay (and smart) to outsource and get help

• Jane App UK: janeapp.co.uk
• Instagram: @janeappuk
• Book a demo or get in touch for support via their website

Thanks for listening! If you found this episode helpful, please subscribe and join me next time for more honest conversations to help you build a clinic and a life you love. 💙

Treat Your Business podcast is proudly sponsored by MBST, the groundbreaking technology revolutionising recovery and rehabilitation. Offering a non-invasive, drug-free solution for musculoskeletal conditions and nerve injuries, MBST works at a cellular level to stimulate regeneration. Expand your services and deliver long-term patient improvements without increasing your workload.

Learn more at mbstmedical.co.uk.

https://events.thrive-businesscoaching.com/cgl-waitlist-2026

🔗 If you are ready to get ahead, you will find all the essential resources and links you need right here: our Linktree

• Leave a review!: https://ratethispodcast.com/tyb
• Subscribe to our Channel on Youtube: https://www.youtube.com/@thrivebizcoach?sub_confirmation=1