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サマリー
あらすじ・解説
Imagine if a transit agency spent two million dollars building technology-thing (enhanced by AI) that doesn’t make public transit easier, isn’t associated with increased ridership, and never motivates a person to take a train instead of a car—but thing was delivered on time and won an innovation award.
In one form or another, technology thing is omnipresent in the shower thoughts and napkin sketches of government decision-makers, soon to be putting their finishing touches on a business justification to fund more cool stuff.
Is this the high-impact work we left the higher-paying private sector for?
What can be done about technology thing? Our suggestion: transit tech teams working in government must adopt rider-centric methods to avoid the threat of initiatives that don’t address the public's concerns.
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