Sara Sheehan’s guest in this episode is AI Strategist, Digital Transformation Leader, and founder of AIboration, Nicole Hilgenkamp. Nicole discusses AI and how it is more than just an IT function; it is a transformative force in business. The new role of Chief AI Officer reflects the cross-functional nature of AI and Nicole explains why dedicated leadership is required to integrate AI across entire organizations. Ensuring that it is embraced to ensure a future-ready company is essential. Nicole shares strategies for AI integration and recommendations on how to stay updated on AI developments through focused newsletters, by joining communities, and through experimenting with tools like Perplexity. She advocates for leaders to champion AI from the top down so a culture where employees are encouraged to use AI safely and creatively is fostered. Mindset shifts are key to using AI in the promotion of self-awareness and personal growth. Sara and Nicole look ahead to agentic AI, which are AI systems capable of decision-making and functioning as digital team members. Such systems will change the structure of organizations and put humans in charge of overseeing AI agents in customer service or sales roles. Nicole advises that everyone upskill to avoid being left behind, and urges the adoption of AI now, being mindful of bias and data protection, and committing to lifelong learning. About Nicole Hilgenkamp:Nicole is a digital transformation leader with the world's largest companies, where she leads enterprise scale AI and digital transformation across global operations. She is also the founder of AIboration, an AI consulting firm that helps businesses implement generative AI.Nicole is an optimist who believes people and technology can work better together. With a background in sociology, she has always been fascinated by how people group, interact, and adapt—whether in organizations, markets, or digital spaces.Her work revolves around structuring chaos—helping businesses use technology to improve processes, enhance collaboration, and drive results. Nicole sees patterns in people, systems, and data, making sense of complexity and turning it into strategy._Resources mentioned in this episode:“The AI-Driven Leader: Harnessing AI to Make Faster, Smarter, Decisions” by Geoff Woods’The Neuron newsletter— Contact Sara Sheehan | Sara Sheehan Consulting:SaraWSheehan.comSara Sheehan on LinkedInMeet with SaraContact Nicole Hilgenkamp:Email: aiboration@outlook.comLinkedIn__TranscriptSara Sheehan: [00:00:02] Hi there, I'm Sara Sheehan and welcome to my podcast Transformational Thinkers with Sara Sheehan. Today I'm joined by Nicole Hilgenkamp. She is a digital transformation leader with the world's largest companies, where she leads enterprise scale AI and digital transformation across global operations. She is also the founder of AIboration, an AI consulting firm, helping businesses implement generative AI to enhance performance, simplify processes and drive sustainable growth. With over 30 years of experience in operational excellence and innovation, Nicole offers a practical, people-focused approach to successful AI adoption at scale. I am so excited to have you here with me today. Nicole, welcome to the show.Nicole Hilgenkamp: [00:01:04] Thanks, Sara. Happy to be here. I'm excited to talk about artificial intelligence. It's changing every single day. As soon as we hit pause on the recording, what we're going to talk about will probably be obsolete, but let's see if your listeners can take away some key aspects from today.Sara Sheehan: [00:01:24] Absolutely. What is so interesting about you, Nicole, is I have not come across a Chief AI Officer or AI consultant yet. So you are truly one of a kind, and I really want to dive into this conversation as deep as possible.Nicole Hilgenkamp: [00:01:48] Absolutely, and welcome to jobs of the future. The chief AI officer, you're seeing lots of new titles in executive leadership over the years, like Chief Growth Officer, Chief Change Agent, etc. Chief AI Officer is a recognition that artificial intelligence does not necessarily need to sit in IT, in information technology. It is a technology, yes, one of the biggest revolutions of my time that I think I'll ever see. But it is, and should be, used across enterprises, in personal and professional growth. What I love about Chief AI Officer as a job of the future, it just goes to show you that this isn't going to necessarily fit well if you put it under Chief Technology Officer. It shouldn't be there, it should be a job of its own because of its vast disruption that it's going to make in how we do business and live our life.Sara Sheehan: [00:03:00] It's truly cross-functional.Nicole Hilgenkamp: [00:03:03] Absolutely cross-functional.Sara Sheehan: [00:03:05] So it needs to be in its own function.Nicole Hilgenkamp: [00:03:10] Exactly, and that's why I think we saw the creation of this job. That it's been recognized as ...
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