In this episode of Training That Works, Rustin Schroeder talks with Chris Keksz about what the future of BDR training really looks like. Chris pulls back the curtain on the realities of developing entry-level reps, why so many new hires fall apart after early success, and what leaders can do to prevent that slide. He shares how structure, consistency, and simple baseline fundamentals can completely change the trajectory of a rep… but only if leaders protect those fundamentals from erosion. Then he reveals the moment AI training bots entered his world and how everything about ramping, shadowing, and ongoing development shifted almost overnight.

As the conversation unfolds, Chris opens a loop most leaders never consider. AI can now mimic live conversations, regenerate real objections from real calls, and give reps endless practice without burning out managers. But he explains why this new capability only works when it sits on top of a strong foundation of basics, shadowing, peer examples, and a healthy, fun culture. He paints a picture of a future where reps get promoted faster, teams stay aligned longer, and managers finally keep training fresh instead of watching it go stale. Business leaders will walk away with a clearer vision of how to combine human coaching with AI tools to build teams that grow fast, stay consistent, and love the work they’re doing.

🎙️ Training That Works — where top performers share what actually works.

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In this episode of Training That Works, Rustin Schroeder talks with Noah Wickham about the unconventional training system behind My Amazon Guy… a system that takes people with zero experience and turns them into fully capable e-commerce operators. Noah opens the door to how MAG built a true internal talent engine, why most agencies fail when they try to hire “experienced” people, and the surprising reason their competitors are filled with My Amazon Guy alumni. He also reveals the hidden advantage of pairing every new hire with a mentor and why direct, immediate feedback changes the speed of growth inside any team.

As the conversation deepens, Noah shares how his company runs weekly all-department trainings, why they encourage radical candor, and how they use quarterly culture index assessments to keep people aligned, fulfilled, and in the right role. He tells the story of employees who started with nothing, grew into high-level contributors, and transformed their lives in the process. And he leaves an open loop most leaders don’t expect… what happens when someone isn’t trainable for the role you hired them for?

This episode is packed with real, tactical insight for business leaders who want a training program that actually produces talent. If you want to build a system that grows people fast, creates loyalty through development, and becomes the backbone of your company’s scale… this conversation with Noah is a blueprint worth studying.

🎙️ Training That Works — where top performers share what actually works.

🔥 Email Magic™ turns average communicators into credible, respected voices. 👉 email-magic.com

In this episode of Training That Works, Rustin Schroeder talks with Nic Padilla about why most companies train backwards and how the simple act of teaching the why can transform performance at scale. Nic pulls back the curtain on building teams across the United States, Australia and Europe, and explains how a small-town kid from Castle Rock learned to communicate so clearly that he became the go-to trainer for global partners. From his early days shadowing executives at Dish Network to running real world follow up sessions with thousands of agents, Nic reveals how great training is built on clarity, context and consistent reinforcement.

As the conversation unfolds, Nic shares surprising moments from inside the industry, including the CEO who took the exact same training tests as the frontline reps and why that single decision changed the entire culture. He walks through the mistakes most trainers make, the overlooked danger of skipping the why, and how shadowing and real time feedback create a level of alignment that scripted modules never can. Business leaders will hear how to use simple nudges, better questions and human connection to improve customer experience, reduce confusion and speed up skill adoption inside any team.

This episode gives leaders a powerful look at the future of training, from AI assisted coaching to relationship driven communication that keeps customers engaged. Nic’s story proves that when teams understand the why behind the work, everything else becomes easier to teach, easier to execute and far more effective.

🎙️ Training That Works — where top performers share what actually works.

🔥 Email Magic™ turns average communicators into credible, respected voices. 👉 email-magic.com