In this episode of Training That Works, Rustin Schroeder talks with Jeff Moss about turning ordinary training into an unforgettable experience that actually drives results.

Jeff reveals how most companies waste time on content-heavy training that no one remembers, and what it takes to build sessions people talk about for months. He shares how shifting from “information delivery” to “experience design” changed everything from employee engagement to performance outcomes.

You’ll hear the surprising role energy and emotion play in learning, the simple mindset that separates effective trainers from forgettable ones, and the strategy Jeff uses to make every participant feel like the training was built just for them. This episode will challenge how you think about development, leadership, and what it really means to create transformation inside your organization.

🎙️ Training That Works — where top performers share what actually works.

🔥 Email Magic™ turns average communicators into credible, respected voices. 👉 email-magic.com

In this episode of Training That Works, Rustin Schroeder talks with Razan Naqeeb about how listening is the ultimate advantage in sales, leadership, and training.

Razan shares how her career transformed the moment she stopped trying to sell and started truly hearing her clients. She explains how active listening uncovers hidden needs, strengthens trust, and turns one-time buyers into long-term partners. Her approach flips the traditional sales playbook: less pitching, more presence.

You’ll learn how she trains teams to listen between the lines, why silence is often more powerful than strategy, and how this skill fuels both customer success and leadership development. Razan reveals what most onboarding programs miss, how to fix communication breakdowns fast, and why listening is the single most profitable skill most professionals ignore.

If you lead, sell, or train people, this episode will show you how mastering the art of listening can unlock performance you didn’t think was possible.

🎙️ Training That Works — where top performers share what actually works.

🔥 Email Magic™ turns average communicators into credible, respected voices. 👉 email-magic.com

In this episode of Training That Works, Rustin Schroeder talks with Casey Poston about why the best training programs don’t sound like training at all.

Casey reveals how most leaders unknowingly kill engagement by forcing people into rigid scripts and checklists. He explains how to unlock authentic communication by getting reps to use their own words and why this simple shift drives confidence, connection, and real performance.

They dive deep into the psychology behind motivation, showing how asking what demotivates people often uncovers more than traditional engagement surveys ever could. Casey shares practical examples of how to build psychological safety in a training culture, how technology can amplify, not replace, human connection, and why every training leader should measure outcomes in emotions, not just metrics.

If you’re a business leader, trainer, or coach who’s tired of surface-level results and ready to create training that actually sticks, this episode will change the way you think about communication and culture.

🎙️ Training That Works — where top performers share what actually works.

🔥 Email Magic™ turns average communicators into credible, respected voices. 👉 email-magic.com