Got something to say to this podcast? Send a voicemail, and you might hear yourself on the next episode!

Grab your coffee (or your wine, we don’t judge) because this episode is spicy. 🌶️

We’re saying the quiet parts out loud about dental insurance, from the do’s that keep your practice sane to the don’ts that have your front desk crying in the break room. Nobody’s getting a participation trophy here. If you’ve ever been told “my insurance covers everything,” this one’s for you.

We get real about what actually gets patients through the door and keeps them in the chair, and what’s just money and effort thrown into the void. We cover what patients really want (spoiler: it’s not a 45-minute insurance lecture), what doctors actually love, and where those two worlds crash into each other.

And the communication breakdowns? Oh honey. Front desk to back office, doctor to team, team to patient, insurance company to literally anyone. We unpack where the message gets lost, why “I thought someone else called them” is costing you thousands, and how to fix it before it becomes a Google review.

In this episode:

• Insurance do’s and don’ts: what to say, what to never promise, and why “estimates” should be your favorite word
• Getting patients in: the strategies that worked, the ones that flopped, and the ones we’ll never try again
• What patients actually like (and what makes them ghost you)
• What doctors want from their team, and what they’re secretly frustrated about
• The communication breakdowns that cost practices money, patients and peace
• Hot takes, unpopular opinions, and a little bit of everything in between

If you work in dentistry and you’ve ever rolled your eyes at an EOB, this is your safe space. Listen, laugh, take notes, and send it to that one coworker who needs to hear it. 😉

Love the show? Subscribe, leave a review, and tell us your most unpopular dental opinion. We might just read it on air.

They left. Or maybe we let them go. Now they want their old job back. Do you open the door?

In this episode, the Three Dental Dynamos tackle one of the most debated questions in practice leadership: should you ever rehire a former team member? Spoiler: we didn't all agree, and that's what made this conversation so much fun (and a little eye-opening).

We get honest about the questions we ask ourselves before saying yes, why "I miss them" isn't a hiring strategy, and how to figure out whether someone left because of them or because of us. Then we turn the lens around to the team standing in front of you right now: how to assess who's thriving, who's coasting, and who might already have one foot out the door.

In this episode:

• Rehire or run? When bringing someone back makes sense and when it's a hard no
• The self-check questions every leader should ask before a rehire
• Was it them or was it us? Looking honestly at why people leave
• How a returning team member affects the people who stayed
• Assessing your current team with fresh eyes, before the next resignation letter lands

Whether you're a dentist, office manager, or team lead, this one will have you rethinking every exit interview you've ever done.

Have you ever rehired a former team member? Did it work out? We want to hear your story. Reach out and let us know!

If you've ever nodded along to your dentist spouse talking about crown preps at 10pm, or found yourself accidentally becoming the HR department, bookkeeper, and marriage counselor of your own practice congrats, you're a dental spouse. And on this episode, we sat down with Beverly Wilburn, founder of Dental Spouses in Business® (DSiB), to talk about the community built just for people like you.

Beverly gets it because she's lived it — growing a multi-million dollar practice alongside her husband, running the team, wrangling the finances, and raising a blended family of nine, all while figuring out how to lead with confidence instead of just white-knuckling it. She built DSiB to be the group she wished existed: not another noisy Facebook page full of vendor pitches, but a private, confidential circle of people who actually understand what it's like to be married to the practice (and, you know, also to the dentist).

This is the group for you if:

• You're the unofficial (or very official) strategist, manager, or co-owner behind the scenes
• You're tired of explaining your role to people who just don't get it
• You want real strategy and mentorship, not just a place to vent
• You're ready to stop white-knuckling it solo and find your people

Inside, members get monthly group mentorship calls, a 24/7 private community hub, a resource library full of templates and tools, guest expert sessions on everything from law to marketing, and exclusive access to live in-person events. Oh and there's a "Find Your People" promise: if it's not for you in the first 30 days, full refund, no questions asked.

Speaking of live events... 🎉

Mark your calendars for Mile High Momentum on September 24, 2026, from 9:30am–4:00pm at the Vivos Institute in Denver, Colorado. This one's packed:

• Brandy Trout kicks things off with Marriage, Mayhem & Misunderstood Instincts — a hilarious, real-talk session on why your natural instincts and your spouse's drive each other crazy (and how to actually use that to your advantage)
• Rita Zamora dives into how AI and social media are changing which dentists patients choose
• A Rocky Mountain Moments Business Brunch to refuel and network
• Julie Rentz, CFE brings the (surprisingly gripping) Till Fraud Do Us Part, on spotting and preventing embezzlement
• Healthcare attorney Justin Withrow breaks down billing compliance in a spouse-only session that's equal parts eye-opening and empowering
• And Beverly herself closes it out with High Altitude, High Performance, a candid tips-and-tricks exchange to walk away with things you can actually implement Monday morning

Basically: come for the community, stay for the brunch.

👉 Learn more and join at dentalspousesinbusiness.com 👉 Grab your Denver spot at the event page 👉 Follow along on Facebook