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Grab your coffee (or your wine, we don’t judge) because this episode is spicy. 🌶️

We’re saying the quiet parts out loud about dental insurance, from the do’s that keep your practice sane to the don’ts that have your front desk crying in the break room. Nobody’s getting a participation trophy here. If you’ve ever been told “my insurance covers everything,” this one’s for you.

We get real about what actually gets patients through the door and keeps them in the chair, and what’s just money and effort thrown into the void. We cover what patients really want (spoiler: it’s not a 45-minute insurance lecture), what doctors actually love, and where those two worlds crash into each other.

And the communication breakdowns? Oh honey. Front desk to back office, doctor to team, team to patient, insurance company to literally anyone. We unpack where the message gets lost, why “I thought someone else called them” is costing you thousands, and how to fix it before it becomes a Google review.

In this episode:

• Insurance do’s and don’ts: what to say, what to never promise, and why “estimates” should be your favorite word
• Getting patients in: the strategies that worked, the ones that flopped, and the ones we’ll never try again
• What patients actually like (and what makes them ghost you)
• What doctors want from their team, and what they’re secretly frustrated about
• The communication breakdowns that cost practices money, patients and peace
• Hot takes, unpopular opinions, and a little bit of everything in between

If you work in dentistry and you’ve ever rolled your eyes at an EOB, this is your safe space. Listen, laugh, take notes, and send it to that one coworker who needs to hear it. 😉

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