Technician recruiting is broken, and Sheila Pogue has seen it from both sides.In this episode of The Wrench Turners Podcast, Sheila shares how she went from a parts counter rookie to leading teams across service, warranty, marketing, and now talent acquisition in RV, Marine, Power Sports, and Automotive.She’s placed techs, she’s hired techs, she’s BEEN the tech’s backup when things went sideways. Now, she’s sounding the alarm: if your dealership can’t recruit techs, it’s not a shortage, it’s a systems problem.In this episode:✅ Why most techs don’t even have a resume✅ What top technicians actually want (and what they don’t)✅ How LinkedIn is “word of mouth on wide open throttle” for hiring✅ What shops should be doing right now✅ Why RV, Marine might just be the next big hiring poolWhether you're a GM, Fixed Ops Director, or recruiter trying to fill your bays, or a tech thinking about your next move, this episode will change the way you think about hiring and getting hired.📌 Like, comment, and subscribe to support smarter recruiting and better technician careers.🔧 Follow Sheila Pogue on LinkedInhttps://www.linkedin.com/in/sheilapogue713/🔔 Subscribe to the Wrench Turners Podcast for more in-depth conversations with industry innovators.#morethancarsSubscribe for episodes on:Service advisor trainingTechnician productivityRepair order accuracyDealership leadership and cultureFixed Ops coaching and managementAutomotive Content CreationEvent Media and PublicationEvent FilmographyListen to The Wrench Turners PodcastSpotify: https://open.spotify.com/show/1ScwRP0DFMtDsp83JxPhPK?si=26aeb4be65da45ebInstagram: https://www.instagram.com/mrjoshuataylor/LinkedIn: https://www.linkedin.com/in/mrjtaylor/FixedOPS Marketing — Service marketing tools for dealershipshttps://www.fixedopsmarketing.comhttps://www.youtube.com/@fixedopsmarketinghttps://www.linkedin.com/company/fixed-ops-marketing

Mindy Williams is the definition of a powerhouse. A five-time Subaru Stars winner, Sparkplug Award champion, and the top service advisor at CMA’s Myers team, Mindy knows what it takes to rise from part-time receptionist to full-blown service manager.

In this episode of the Wrench Turners Podcast, Mindy shares her journey into automotive, what it means to lead a team while raising two kids, and the exact customer service mindset that’s built her a loyal customer base.

She talks real talk about selling with heart, parenting while managing a busy shop, and how care—not—commission, is what keeps customers coming back.

🔧 What You’ll Learn:

– Why selling the appointment matters more than selling the repair

– How to build unforgettable customer experiences

– What every manager should learn from CliftonStrengths

– How parenting teaches you to be a better leader and vice versa

– Why trust and laughter are the real metrics of success

💬 Mindy also drops this 🔥 question for the next guest:

"How do you handle negative feedback?"

🔔 Subscribe to the Wrench Turners Podcast for more in-depth conversations with industry innovators.

#morethancars

If this helped, comment with your next video idea or tag someone who needs to press record. Better yet, go make something. I would love to see it.

Subscribe for episodes on:

Service advisor training

Technician productivity

Repair order accuracy

Dealership leadership and culture

Fixed Ops coaching and management

Automotive Content Creation

Event Media and Publication

Event Filmography

Listen to The Wrench Turners Podcast

Spotify: https://open.spotify.com/show/1ScwRP0DFMtDsp83JxPhPK?si=26aeb4be65da45eb

Instagram: https://www.instagram.com/mrjoshuataylor/

LinkedIn: https://www.linkedin.com/in/mrjtaylor/

FixedOPS Marketing — Service marketing tools for dealerships

https://www.fixedopsmarketing.com

https://www.youtube.com/@fixedopsmarketing

https://www.linkedin.com/company/fixed-ops-marketing

ASOTU - More than Cars - Where Innovative Ideas In Auto Are Born

https://www.asotu.com/

https://www.youtube.com/@asotu/

https://www.linkedin.com/company/asotu

Toma - "We care about our customers."

https://www.toma.com

https://www.linkedin.com/company/tomavoice/

Chapters

00:00 Intro to Mindy Williams

01:39 Falling into automotive by accident

03:47 What appointment setting teaches you

05:46 Handling objections like a pro

07:39 Why Mindy loves selling

10:00 Relationship-based selling

12:30 Using a calendar to build loyalty

14:34 Customer care beyond the bay

17:33 What parenting taught her about leadership

19:30 What makes CMA different

21:50 How to make your team feel appreciated

23:13 How to find joy in your job

25:41 Advice to technicians: speak up

27:46 Mindy’s take on work-life balance

On this episode of the Wrench Turners Podcast, I sit down with Canadian technician David Rodrigues. For nearly 20 years, David has been mastering his craft on Hondas and Acuras. This is not just a career recap. It’s a deep dive into legacy, leadership, and the reality of working flat-rate.

David shares how he started through co-op, landed a rare apprenticeship, and became the go-to diagnostic tech. But then he left. Why? Leadership that didn’t fight for his time. And when he returned, everything changed.

In this episode, we cover:

🙋‍♂️ Why being the best technician in the shop can feel like a curse

🙋‍♂️ How he diagnosed a TLX that only failed in the rain

🙋‍♂️What real support from a service manager looks like

🙋‍♂️How a good shop foreman can make or break a dealership

🙋‍♂️Why boring jobs make the best money

This is for the tech who wants more. More respect. More growth. More meaning in the work. Don't miss this conversation if you’re leading techs or trying to become one worth following.

Chapters:

0:00 The technician’s legacy

3:00 Hot Wheels to Hondas

10:00 Earned Apprenticeship

17:00 Dealership promised everything, delivered nothing

26:00 Diagnosing the impossible TLX

33:00 Shop foremen make or break it

42:00 The boring jobs pay the best

45:00 Best advice for every tech

49:00 Work-life balance isn’t one-size-fits-all

If you're a fixed ops director, service manager, Technician, BDC trainer, SaaS Founder, Service Advisor, or automotive professional looking to understand the future of dealership operations, this discussion offers valuable insights.

🔔 Subscribe to the Wrench Turners Podcast for more in-depth conversations with industry innovators.

#morethancars

If this helped, comment with your next video idea or tag someone who needs to press record. Better yet, go make something. I would love to see it.

Subscribe for episodes on:

Service advisor training

Technician productivity

Repair order accuracy

Dealership leadership and culture

Fixed Ops coaching and management

Automotive Content Creation

Event Media and Publication

Event Filmography

Listen to The Wrench Turners Podcast

Spotify: https://open.spotify.com/show/1ScwRP0DFMtDsp83JxPhPK?si=26aeb4be65da45eb

Instagram: https://www.instagram.com/mrjoshuataylor/

LinkedIn: https://www.linkedin.com/in/mrjtaylor/

Sponsored by The Bearded Brotherhood

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Use code WRENCH15 at checkout: https://thebeardedbrotherhood.co

https://www.youtube.com/@TheBeardedBrotherhood

https://www.linkedin.com/company/the-bearded-brotherhood

Powered by:

FixedOPS Marketing — Service marketing tools for dealerships

https://www.fixedopsmarketing.com

https://www.youtube.com/@fixedopsmarketing

https://www.linkedin.com/company/fixed-ops-marketing

The Lion Partnership — Consulting for service department performance

https://www.lionpartnership.com

https://www.linkedin.com/company/the-lion-partnership

DCS - Digital Communication Solutions — Digital Sales and Service Tags

https://www.dicoso.us

https://www.linkedin.com/company/digital-communication-solutions/

ASOTU - More than Cars - Where Innovative Ideas In Auto Are Born

https://www.asotu.com/

https://www.youtube.com/@asotu/

https://www.linkedin.com/company/asotu

Toma - "We care about our customers."

https://www.toma.com

https://www.linkedin.com/company/tomavoice/