🎓 Training is back in the spotlight. In this episode of Hard Refresh, hosts Karina Neff and Caden Hutchens sit down with brothers Tony and Vince Maione from Core America and Smart Inspect to talk about something every cleaning organization faces—training that doesn’t stick.

With decades of consulting and field experience, Tony andVince unpack why training fails, what real training looks like, and how to avoid common pitfalls when implementing new technology. From shift-based rollouts to language barriers to forgotten Apple passwords—this episode is both tactical and relatable.

In This Episode:

🔹 Quick Control:

• Recap: The ROI Fallacy with Jon Hill

• Upcoming: The Great API Debate with Gerald from Brightco

• CLX Virtual Series is off to a strong start—thanks to Tony and the committee

🔹 Clear Cache:

• Why training needs to be personalized, not preached• The shift in the cleaning industry post-COVID and the leadership knowledge gap

• The role of tech trainers, trainers of trainers, and in-house champions

• How to align training with culture, strategy, and stakeholder needs

• Real-life barriers: language, security, devices, data limits, and connectivity

• The case for phased platform rollouts and building user confidence in layers.

💡 Whether you’re onboarding a new software platform, launching inspections, or improving culture, this episode offers battle-tested insights from the front lines of tech adoption and workforce training.

🎧 Subscribe & FollowHard Refresh on Spotify, YouTube, and your favorite podcast platforms for more candid conversations, practical strategies, and behind-the-scenes stories from the tech side of the cleaning industry.

Connect with Tony: https://www.linkedin.com/in/tony-maione-b3b28234/

Connect with Vince: https://www.linkedin.com/in/vincent-d-maione-47665325/

Connect with Karina: https://www.linkedin.com/in/karina-neff-01b0782a/

Connect with Caden: https://www.linkedin.com/in/caden-hutchens/