In this episode, Julie Stone shares how she is reinventing learning and development for a 50,000 person workforce as Group Vice President and Chief Learning Officer at TTEC, a global customer experience company operating in 22 countries. With a background in linguistics that shapes how she thinks about the way humans learn, Julie explains why practice, spaced repetition, and real feedback are the elements most training programs have been missing for decades, and how AI simulated practice finally solves for them. She walks through how letting frontline agents rehearse live customer conversations with AI builds confidence, shortens training duration by around 20 percent, and speeds up time to proficiency, all without the awkwardness of traditional role plays.

Julie and Andy also dig into the bigger picture of AI in the enterprise: the proprietary wizard suite her team built to redesign the entire curriculum discovery, design, and development process, the redesign of jobs and workflows that comes with it, and why she believes L&D is now mission critical rather than optional. She makes the case for L&D professionals becoming work design architects, explains why skills are the new currency inside organizations, and offers practical advice for anyone trying to build a skills-based approach or drive real AI adoption on their team.

I hope you enjoy it! As always you can learn more and connect with me on my website (andystorch.com) or LinkedIn. And you can find my books - Own Your Career Own Your Life and Own Your Brand, Own Your Career - on Amazon.

Connect with Julie Stone: LinkedIn

In this episode, Christa Hill shares what she has learned moving teams from AI resistance to real capability. Christa is the founder of Tacit Edge and creator of an AI readiness framework used by organizations across Canada and beyond. A product leader turned educator, she works at the intersection of AI literacy, leadership development, and workforce transformation. She and Andy dig into what she calls the messy middle of AI adoption, the place organizations land after the licenses are handed out and there is no plan for what comes next. Christa makes the case that there are no product problems, only people problems, and that adoption moves at the speed of trust, not the speed of technology.

Christa walks through her mindset first framework and the sequence she takes teams through: mindset, then skill set, then tool set, and why buying tools before doing the other two is a costly mistake. She unpacks the most common sources of resistance she hears, the trap of judging AI by free tools, why leaders cannot delegate their own literacy, and how weak AI policies are usually a symptom of leadership that has not built any. The conversation also covers what companies getting this right actually do differently, the shift toward flatter organizations, and a round of Smash or Pass on the AI tools everyone is using right now.

I hope you enjoy it! As always you can learn more and connect with me on my website (andystorch.com) or LinkedIn. And you can find my books - Own Your Career Own Your Life and Own Your Brand, Own Your Career - on Amazon.

Connect with Christa Hill: LinkedIn | tacit-edge.com

In this episode, Joshua Remerowski shares how he went from a temp truck driver at FedEx to Vice President of Learning & Development at SRS Distribution, a wholly owned subsidiary of The Home Depot, where his team has built award-winning training for sales performance and innovation. Drawing on his frontline roots, Joshua makes the case that credibility in talent development is earned by doing the work — getting into the field, talking to real people, and listening to the voice of the customer rather than relying on surveys or academic models. He explains why measuring impact is non-negotiable, how most L&D teams talk themselves out of it, and how rigor around measurement builds the trust that turns talent leaders into genuine business partners.

Joshua and Andy also dig into co-creating programs alongside leaders, why frontline and middle managers are the most forgotten yet most influential layer in any organization, and how pushing executive teams out of their comfort zone (think gamified learning and Wild West-themed HR escape rooms) drives real engagement. The conversation closes on a growing challenge Joshua calls the death of critical thinking — how over-reliance on AI is producing lazy, half-baked work, and what leaders can do to keep their teams thinking, questioning, and pressure-testing ideas.

I hope you enjoy it! As always you can learn more and connect with me on my website (andystorch.com) or LinkedIn. And you can find my books - Own Your Career Own Your Life and Own Your Brand, Own Your Career - on Amazon.

Connect with Joshua Remerowski: LinkedIn