Today I will diving into the crucial topic of customer journey.

As a systems analyst for over 7 years, I've seen many clients unsure about where systems and process should prospects and clients.

The most critical part of any system is the customer journey, which is the customer's experience from beginning to exit.

Ask yourself, What do i want my customer to achieve?

Stay tuned for more profitable tech and marketing strategies right here on "The Root of ALL Tech."

Today, we dive into the crucial topic of domain ownership. Have you recently purchased a domain through your web designer? Do you actually own it? The answer might surprise you.

Tune in to this episode for detailed insights on securing your domain ownership. Remember, owning your domain means you’re in the driver’s seat. Stay tuned for more profitable tech strategies right here on "The Root of ALL Tech."

Remember 9/11, when NYC and surrounding states lost all communication with the world? If a natural disaster occurs in your area or the servers hosting your data went down, would your business be able to recover immediately, or would it be crippled?

On today’s episode, I will discuss what a disaster recovery plan and its primary goals. I will also cover the key elements of a disaster recovery plan which includes:

1. Risk Assessment
2. Business Impact Analysis
3. Prioritization of Systems and Data
4. Recovery Time and Point Objectives (RTO and RPO)
5. Backup and Data Protection
6. Disaster Response Procedures
7. Recovery Strategies
8. Testing and Training
9. Continuous Improvement

With a well-developed and updated disaster recovery plan, your business can mitigate the impact of unforeseen events, protect critical assets, minimize downtime, and swiftly recover operations, ensuring continuity and safeguarding your reputation.

On today's episode, we dive into the crucial topic of cybersecurity, focusing on how to protect your digital assets from increasingly common cyber-attacks.

I will define what cybersecurity means and explore its importance in protecting your computers, servers, networks, and data from unauthorized access or attacks.

Our discussion will cover three main types of cyber attacks: hijacks, hacks, and denial of service attacks.

Hijacks: Learn how attackers gain control over devices or accounts to intercept or manipulate information.

Hacks: Understand how unauthorized access to computer systems or networks can lead to data breaches, financial losses, and reputational damage.

Denial of Service Attacks: Discover how these attacks overwhelm systems with excessive traffic, causing significant downtime.

To protect your business, I cover key areas of IT Standard Operating Procedures (SOPs), including networking requirements, software updates, mobile plan usage, internet restrictions, email policies, password security, antivirus software, and VPN usage. Additionally, I will discuss the importance of cyber liability insurance.

Join me as I equip you with the knowledge and tools to safeguard your business against cyber threats, ensuring the continuity of your operations. Remember, investing in cybersecurity is investing in the future of your business.

Stay safe, stay secure, and don't forget to subscribe for more technology tips and tricks.

Today we are discussing the importance of embracing technology as a business owner.

It is very important for business owners to build out their technology and systems during start up. If you don’t, you will be losing from the beginning. Technology makes processes more efficient and increases revenue by eliminating heavy manual processes. Most individuals fear technology because they think it’s complicated. As business owners we must overcome technophobia to be successful. Education is key to overcoming technophobia.

If you do not understand technology and what your requirements are you will continue being sold useless products.