👉 Watch the full episode to hear how top inspectors approach client presence, reporting, and running a successful inspection business.

Ken shares real-world insights from years of high-level experience, while the conversation dives into home inspection best practices, Standard Operating Procedures (SOPs), and how inspectors adapt to different markets and client expectations. From the role of technology in inspections to balancing efficiency with quality, this episode breaks down what actually drives success in today's home inspection industry. You'll also hear different perspectives on inspection standards, client communication, and whether having buyers on-site improves or complicates the process.

Whether you're a home inspector refining your workflow or a homebuyer trying to understand what to expect, this discussion highlights how communication, consistency, and adaptability lead to better outcomes.

🔧 What You'll Learn

- Should buyers attend a home inspection?

- How top inspectors approach client communication

- The role of SOPs in home inspection businesses

- How inspection practices vary by market and region

- How to balance efficiency, quality, and work-life balance

🎧 Listen to more expert conversations on The Ride Along Home Inspection Podcast for insights on home inspection, business growth, and industry best practices.

Chapters

00:00 Introduction to Home Inspection Excellence

01:46 Ken Humphries: A Veteran Home Inspector's Journey

05:30 The Importance of Client Presence During Inspections

09:20 Utilizing Technology: The Role of Infrared Cameras

13:05 Balancing Client Interaction and Inspection Efficiency

16:35 Streamlining the Inspection Process

20:22 The Debate on Inspection Standards and Practices

23:57 Finding Work-Life Balance in Home Inspection

28:38 Evolving Roles in Home Inspection

29:49 Market Trends and Pre-Offer Evaluations

31:26 Personal Connections in Inspections

32:09 Inspection Techniques and Time Management

36:56 Safety vs. Comfort in Home Inspections

40:07 SOPs and Regional Variances in Inspections

52:19 The Importance of Functionality in Inspections

53:02 The Importance of Customer Education

56:07 Balancing Time and Client Interaction

59:00 The Role of Reports in Client Understanding

01:02:00 Work-Life Balance in Home Inspections

01:04:55 Different Approaches to Inspections

01:07:40 The Value of Client Presence

01:10:25 Continuous Learning and Adaptation

01:13:20 Finding Common Ground in Inspection Practices

The links:

Register for Inspection Fuel this Sept 28-30 in Louisville, KY: http://www.inspectionfuel.com.register

Leave us a voicemail here: https://www.theridealong.show

Sign up for our newsletter here: https://pages.theridealong.show/newsletter

Can you run a successful home inspection business and build trust with home buyers in a state without licensing or regulation? In this episode of The Ride Along Home Inspection Podcast, we break down what it really takes to operate with excellence in unregulated home inspection markets. And our guest is a man who needs little introduction!

Brent Fletcher joins the show this week to discuss how home inspectors can build trust, maintain high standards, and deliver consistent value—even in states where there are no licensing requirements. From setting your own standards of practice to developing strong client communication and professional systems, this episode explores how inspectors can rise above the lack of regulation and differentiate themselves in competitive markets.

We also cover how homebuyers and real estate agents evaluate inspectors in unlicensed states, and what separates average inspectors from those who build long-term, reputable businesses.

Whether you're a home inspector working in an unregulated state or considering entering the industry, this episode provides practical insight into running a home inspection business with professionalism, integrity, and consistency—regardless of licensing requirements.

Key topics:

- Differences between regulated and unregulated home inspection markets

- How Colorado inspectors operate without licensing requirements

- The importance of certification and standards (e.g., InterNACHI's SOP)

- Client confidence and reputation-building in unregulated states

- The role of social media in establishing inspector credibility

- Common pitfalls and mistakes in first inspections

- Building inspector accountability and professional reputation

- Practical tips for new inspectors to gain confidence and experience

- The impact of licensing on pricing and market competition

- Future trends and developments in home inspection regulation

Chapters:

00:00 - Introduction and Brent Fletcher's inspection background in unregulated Colorado

02:17 - Building essentials: vapor barriers and passive house construction

04:23 - Colorado's construction landscape: basements, slab on grade, and regional differences

05:56 - Developing educational content with a dedicated office space

06:42 - The value of a professional studio environment for content creation

08:00 - How unregulated states like Colorado handle inspection standards and oversight

09:14 - The implications of no licensing requirements and inspector accountability

11:12 - The importance of online reviews and certification checks for clients

13:46 - The potential for unlicensed inspectors to operate without standards

15:10 - Differences in pricing and competition in unregulated vs regulated markets

16:43 - How clients in Colorado recognize inspector credibility without formal licensing

17:48 - The role social media plays in building trust and professional reputation

19:38 - Establishing inspection standards and ongoing training programs

22:09 - The impact of licensing on liability, liability insurance, and market quality

24:23 - The influence of regulation on inspection quality and accountability

27:09 - Costs associated with licensing and the potential market effects

30:39 - Protecting home buyers through education and due diligence in unregulated states

33:24 - The significance of personality and professionalism in social media marketing

34:45 - The ongoing discussion around regulation and professional standards in home inspection

35:44 - Insights into training new inspectors and establishing credible mentorship programs

39:55 - The importance of experience, humility, and continuous learning in early inspections

42:42 - Common issues encountered in inspections: appliances, water lines, and fireplaces

45:07 - Mistakes made during first inspections and lessons learned

50:00 - Managing busy schedules and personal growth as a home inspector

51:01 - Brent Fletcher's online presence and industry influence

The links:

Sign up for Inspection Fuel V this Sept. 28-30 in Louisville, KY! https://www.inspectionfuel.com/register

Follow Inspector Fletch on social media @inspector_fletch!

What makes great home inspection software more than just technology? The people behind it.

In this special edition episode, we take a closer look at Porch Group's Customer Success team and how they help home inspectors get the most value from Porch inspection software and services like Palmtech, ISN, Home Inspector Pro, and other tools like ACC and Guardian Inspection Payments used by professional inspectors across the industry.

Unlike many tech platforms, Porch provides live support from real people, giving inspectors direct access to experts who understand both the software and the home inspection business. The Customer Success team helps inspectors troubleshoot issues, share best practices, and ensure they're using their tools as efficiently as possible.

Porch Customer Success also provides shared company resources and account reviews, helping inspectors optimize their workflows, improve report delivery, and get the most out of the software they rely on to run their inspection businesses.

If you're a home inspector using Porch software—or considering it—this episode explains how dedicated customer success support can improve your efficiency, reduce frustration, and help you grow your inspection business.

Topics Covered:

- Live customer support for home inspectors

- Porch Group inspection software services

- Palmtech and ISN support resources

- How customer success teams help inspectors optimize their tools

- Software training and account reviews for home inspection businesses

Is there a right and wrong way to perform a home inspection? In this episode, we dive deep into one of the most debated topics in the home inspection industry — whether there are absolute truths when it comes to inspection standards, reporting methods, and professional judgment. And there's nobody better than Joey McPeek of Peek Home Inspections to speak on the topic. Well known and well respected in the Boise real estate market, Joey's build a reputation for shooting straight... and also pushing back on conventional home inspection norms.

We discuss:

✔ Are there objective "right" and "wrong" ways to inspect a home?

✔ How much interpretation is involved in a home inspection report?

✔ Standards of Practice vs. personal inspection style

✔ Risk management and liability considerations

✔ Should the home buyer be present during the inspection?

✔ Pros and cons of buyer attendance at inspections

From buyer presence at inspections to gray areas in defect evaluation, this episode explores how inspectors balance professionalism, liability, ethics, and client education.

Whether you're a new home inspector, a seasoned professional, considering entering the inspection industry, or a homebuyer wondering what to expect during an inspection... this conversation breaks down the realities behind "right vs wrong" in the field, challenges assumptions, and explores how to balance ethics, standards, communication, and client expectations.

If you're serious about improving your inspection process, client communication, and professional standards, this conversation is for you.

🎧 Listen to the full episode of The Ride Along Home Inspection Podcast for expert insight into inspection standards, client communication, and industry best practices.

Chapters:

00:00 - Introduction: Is it right or wrong? The foundation of inspection integrity

02:01 - The story behind Peak Home Inspections and the significance of the name

04:37 - Personal insights on the importance of thoroughness and client education

08:45 - Embracing modern tools for faster, more comprehensive inspections

12:14 - Building trust: Joey's experience with social media and client engagement

15:38 - The mindset of doing things the right way and passing that to your team

18:16 - Lessons from construction: Why inspectors need to be assertive and precise

22:43 - Protecting clients through honest reporting and legal safeguards

27:00 - How Joey manages relationships with builders, agents, and clients

30:00 - The bold decision to restrict access during inspections and its rationale

33:25 - Commanding the room and managing buyer confidence

36:36 - Training inspectors with accountability and high standards

40:17 - The importance of rapid response and clear documentation

44:20 - Adapting to unregulated markets and developing effective SOPs

50:00 - Handling client interactions for efficiency without sacrificing quality

55:40 - Analogies for inspection processes: Surgeons, mechanics, and timelines

60:00 - Streamlining reports with multimedia: videos, pictures, and educational content

65:45 - Joey's unique approach to rich, built-in review content

70:45 - What one change would improve the industry? Joey's bold insights

75:45 - The value of personal integrity and avoiding unnecessary fluff

78:11 - Connecting with Joey on social media: Instagram, TikTok, YouTube

The Links:

Follow Joey on all platforms: @peekinspections

Leave us a VOICEMAIL here: https://www.theridealong.show

Subscribe to the newsletter here:https://pages.theridealong.show/newsletter

Key Points:

- Joey's approach to maintaining a black-and-white perspective in inspections—right vs. wrong.

- The impact of social media and modern technology on inspection workflows and client education.

- How to command the inspection process confidently and effectively.

- Strategies for protecting yourself legally while providing unmatched service.

- The advantages of video and detailed documentation in reports for resale and legal protection.

- Building a reputation through honesty, professionalism, and client-focused communication.

- Overcoming challenges with unregulated states and developing your SOP.

- Balancing inspection thoroughness with time management and client expectations.

- Joey's perspective on the importance of setting standards in a competitive industry.

Artificial intelligence is changing how home inspections work — and how home inspectors deliver value. In this episode of The Ride Along Home Inspection Podcast, Brad Lowery and Matt Brading discuss how AI, instant access to information, and evolving buyer expectations are reshaping the home inspection industry. And there's nobody better to discuss that with than Karl Stump and Beau Brown of CodePro!

Today's homebuyers arrive at inspections armed with research, thermal cameras, and AI tools, making it more important than ever for inspectors to provide deeper expertise, faster insights, and real-world guidance that goes beyond basic reporting. The conversation explores how inspectors can stay competitive, build trust, and adapt to a rapidly changing technology landscape.

Enter CodePro, a new app designed to help inspectors quickly understand building codes, avoid common construction mistakes, and explain complex regulations to clients with confidence. From AI adoption to building code awareness and future regulations, this discussion breaks down how inspectors can use technology to work smarter and deliver more value. Whether you're a home inspector, homebuyer, builder, or real estate professional, this episode explains how AI and modern tools are shaping the future of home inspections.

Chapters:

00:02 - The critical shift: from being the home expert to offering more value with AI

00:47 - The evolution of home inspections amidst a wealth of buyer information

01:35 - The role of building codes and the introduction of CodePro

02:14 - What is CodePro and how it demystifies building codes

03:57 - Using CodePro to answer specific code questions across jurisdictions

04:52 - The importance of building standards over just quoting codes

05:25 - The national vs. local regulation landscape for home inspectors

06:32 - How CodePro aids in problem-solving and inspection decision-making

07:24 - The significance of code knowledge for exam success and daily inspections

08:49 - The advantage of code summaries in condensed, accessible formats

10:34 - How CodePro differs from generic search tools like Google or ChatGPT

11:14 - Real-world stories: AI's rapid assistance in complex code and legal scenarios

13:14 - Addressing AI hallucinations and training specific to building codes

14:17 - The ongoing process of updating CodePro with regulation changes

15:45 - Navigating jurisdictional differences and amendments efficiently

16:13 - The role of CodePro in creating accurate, professional narratives 1

17:09 - The importance of understanding and interpreting codes for reports and legal use

22:07 - Managing remote inspections and team confidence using AI tools

22:45 - The necessity of adopting AI for competitive advantage in inspection firms

24:50 - Risks of homeowners and DIYers using AI to self-inspect

25:27 - The rapid evolution of AI-generated images and videos

26:24 - Why quick, accessible, and reliable code info improves inspection quality

33:16 - How industry events like IBS foster product knowledge and networking

47:26 - Upcoming opportunities at the International Builder Show

50:01 - Special giveaways, event info, and exciting new tools like solar inspections

52:29 - The importance of continual learning to stay relevant and authoritative

55:25 - The rollout of new AI tools for specific inspection types, like solar

56:14 - Final thoughts: Embrace technology, keep learning, and stay ahead in the industry

The Links: To learn more about CodePro go to: https://codeproapp.com and be sure to use our affiliate code "THERIDEALONG"!

To subscribe to our newsletter, go to: https://pages.theridealong.show/newsletter

To leave us a voicemail, go to: https://www.theridealong.show

Key Topics:

- The impact of abundant homebuyer information and AI on inspection work

- How CodePro simplifies understanding and accessing building codes

- The importance of real-time, accurate code references for inspections and legal proceedings - Strategies for integrating AI tools into daily workflows to increase efficiency and confidence

- The role of building codes as standards that protect safety and quality

- Using AI to generate inspection narratives and streamline report writing

- Remote management of inspection teams through AI and digital systems

- Upcoming industry events like IBS and opportunities for networking and product updates

- How AI advances challenge traditional notions of expertise and encourage continuous learning

Home inspection is one of the most popular second careers and side businesses for first responders, and for good reason. In this episode of The Ride Along Home Inspection Podcast, we talk with a working firefighter and home inspector about why firefighters, EMTs, and other first responders often excel as home inspectors.

We break down how skills from emergency response—risk assessment, situational awareness, building knowledge, and communication under pressure—translate directly into better home inspections. We also discuss how inspection experience can make first responders safer and more effective in their primary careers.

Whether you're a firefighter, EMT, or police officer exploring home inspection as a second career, or a homebuyer curious why inspectors with first-responder backgrounds bring extra value, this episode explains the crossover skills, challenges, and real-world benefits from both sides of the job.

Chapters:

00:00 Home Inspection Basics: What Inspectors Look for and Why It Matters
05:33 Firefighters as Home Inspectors: Why First Responders Excel in Inspections
11:13 Home Inspection Safety: Identifying Fire, Electrical, and Life-Safety Risks
16:45 How Home Inspectors Explain Safety Hazards to Homebuyers
22:25 Real Fire Hazards Found During Home Inspections (Real-World Examples)
27:50 Home Inspection Takeaways for Buyers, Inspectors, and First Responders

The Links: Subscribe to our newsletter here: https://pages.theridealong.show/newsletter

Leave us a VOICEMAIL here: http://theridealong.show

Key Points:

- Why home inspection works as a second career

- Skills firefighters bring to inspections

- Inspection training vs fire training

- Advice for first responders getting started

- How Ryan Miller integrates his firefighting experience into home inspections

- Effective communication is key in delivering inspection findings

- Home inspectors should educate clients about real hazards

- Fire safety knowledge enhances home inspection practices

- Understanding structural integrity is crucial for both firefighters and inspectors

- Home inspections can reveal hidden dangers in properties

- The importance of addressing common fire hazards like dryer vents

- Inspectors should balance honesty with sensitivity to clients' concerns.

- Real estate agents and buyers must understand the implications of inspection reports

- The role of the home inspector is to inform, not to kill deals.

Chapters:

00:00:00 Introduction to Healthy Homes

00:03:00 Cristina's Personal Journey

00:09:00 Building Science and Healthy Living

00:15:00 Managing Water and Vapor

00:21:00 The Role of Education in Home Health

00:27:00 Passive House Principles

00:33:00 Proactive Home Maintenance

00:39:00 Understanding Building Materials

00:45:00 Home Inspections and Air Quality

Home inspectors have a reputation for being a lot of things: advocates for home buyers, educators, communicators... deal killers. But health experts isn't necessarily the first thing that comes to mind when a home buyer goes to book a home inspection prior to buying a home. However, what if they could be?

Home inspectors see more homes inside and out than almost any profession in the real estate industry second only to realtors. What if we were trained to not only identify structural and major system issues, but also potential environmental health issues?

As building science begins to dominate discussions around real estate and residential construction, the way we think about health intersects directly as we continue to learn to view a home as one major system. Air leaks, poor or improper ventilation, and moisture intrusion can all factor into mold growth. Proper site location can affect a home owner's health long before the home even exists. Illness is often the final symptom of factors that have existed long before the human body even knows there's an issue.

We already test for radon... so what if we learned to look out for common sense issues that could allow us to not just advocate for home buyers... but also for their long-term health? Cristina Greenfield, of Conscious Healthy Home, has some ideas as to how we can do just that.

Learn more about Cristina at: https://www.conscioushealthyhome.com

Subscribe to our Newsletter at: https://pages.theridealong.show/newsletter

Leave us a VOICEMAIL and tell us what you'd like to hear more about this year at: https://www.theridealong.show

It's almost 2026! And as we look back on the year, we've got much to be grateful for. Both here on the show, and in the field. But we see a lot of issues throughout the year as home inspectors... and as such, there's also a few things we'd be grateful to never see again. So, who better to help us wrap up the year than one of the OG TIkTok Inspectors: Brad Zirlott, aka @duesouthbrad ! We've wanted to get him on the show for a while, and together we talk about the impact of social media on our businesses, the importance of maintaining relationships with realtors, and the challenges of balancing work and personal life. But as always, we want to hear from you too! What were some of your highs and lows in 2025? Sound off in the comments, and we'll see y'all next year!

The TLDR:

- Introduction and Year-End Reflections

- The Role of Social Media in Home Inspections

- Building and Maintaining Realtor Relationships

- Balancing Work and Personal Life

- Gratitude and Lessons Learned

- Humor and Authenticity in Business

- Learning and Adapting in the Industry

- The Importance of Networking and Mentorship

The Links:

Check out our sponsor: http://Getsync.pro

Subscribe to our Newsletter: https://pages.theridealong.show/newsletter

Leave us a VOICEMAIL! http://theridealong.show

Follow @duesouthbrad on TikTok, IG, and here on YouTube!