Trust isn’t built in grand moments — it’s built in the small influence behaviors leaders use every day.

In this month’s episode of The Power of Influence: Leadership in Action, Paulette J. Sterling breaks down the 11 influence behaviors identified by Yukl & Falbe — and reveals which ones strengthen commitment…and which ones quietly erode it.

You’ll hear:
• A real Caribbean leadership case study showing two managers, same change —opposite outcomes
• The influence behaviors that build trust, psychological safety, and long‑term performance
• The behaviors that create resistance, disengagement, and silent pushback
• How your team interprets your influence as the organization’s voice
• Three practical shifts you can make this month to increase buy‑in and reduce resistance

If you lead people — this episode will change the way you communicate, motivate, and move your team.

Reflection Question:
What influence behavior did you use most this week — and what impact did it have?

Share your insight on LinkedIn using #InfluenceInAction.

Resources:

• Join the Legacy Impact Circle at https://www.sterlingbusinessmanagement.com/memberships for deeper tools, bonus episodes, and leadership resources.

• Leadership Clarity Intensive (FREE 15-minute session) at https://scheduler.zoom.us/sterling-business-management/free-15-minute-leadership-clarity-intensive

• Follow Paulette on LinkedIn at https://www.linkedin.com/in/paulettejsterling5/

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Leadership

Management

Personal Development

Business

Organizational Psychology

Communication Skills

Workplace Culture

Emotional Intelligence

Coaching

Professional Growth

This Insight Drop introduces a simple three‑minute practice that strengthens trust and improves the quality of your Leader–Member Exchange relationships. Paulette J. Sterling shares a daily ritual used by high‑performing managers to build connection, fairness, and psychological safety.

You’ll learn:

• Why micro‑check‑ins build trust
• How attention signals respect
• How to use a 3‑minute ritual to strengthen LMX
• Why consistency matters more than charisma

Perfect for leaders who want to deepen connection and build trust quickly and authentically.

Key themes: trust, LMX, leadership influence, emotional intelligence, workplace culture, Caribbean leadership.

trust, LMX, leadership, emotional intelligence, influence, workplaceculture, team performance, Caribbean leadership, communication skills

1. Please: Share this Insight Drop with a leader who wants to strengthen trust.
2. Follow the show for more leadership resets each month.

In this episode, Paulette J. Sterling breaks down Leader Member Exchange (LMX) — one of the most powerful predictors of performance, trust, and organizational commitment. Through research, real‑world examples, and practical tools, Paulette explains how relationship quality shapes how employees show up, engage, and perform.

You’ll learn:

• What LMX is and why it matters
• How high‑quality vs low‑quality relationships form
• How leaders unintentionally create “in‑groups” and “out‑groups”
• Why attention, clarity, and influence behaviors shape relationship quality
• Practical ways to strengthen LMX with every team member

Perfect for leaders who want to build trust, reduce resistance, and create high‑performing teams.

Key themes: LMX, leadership influence, trust, workplace relationships, emotional intelligence, organizational commitment, Caribbean leadership.

LMX, leadership, influence, trust, emotional intelligence, workplace culture, organizational commitment, Caribbean leadership, team performance, leadership development

• Please: Share this episode with a leader navigating team dynamics.
• Follow the show for more research‑backed leadership insights.
• Join the Legacy Impact Circle for deeper tools andresources at https://www.sterlingbusinessmanagement.com/memberships

This Insight Drop reveals a single, powerful question that uncovers what truly drives your team’s commitment. Paulette J. Sterling shares a research‑backed tool that helps leaders understand what connects — and disconnects — employeesfrom their work.

You’ll learn:

• Why commitment is psychological, not procedural
• How one question reveals motivation, alignment, and emotional connection
• How to use this question in one‑on‑ones, check‑ins, or coaching conversations
• Why listening — not fixing — strengthens commitment

Perfect for leaders who want to inspire deeper ownership, loyalty, and engagement.

Key themes: commitment, leadership influence, emotional intelligence, communicationskills, workplace culture, Caribbean leadership.

commitment, leadership, influence, emotional intelligence, communication skills, employee engagement, workplace culture, Caribbean leadership, motivation

Please:

1. Share this Insight Drop with a leader who wants to inspire commitment.
2. Follow the show for more leadership resets each month.

In this episode of The Power of Influence: Leadership in Action, Paulette J. Sterling explores the psychology behind organizational commitment —why some employees go above and beyond while others quietly withdraw.

Grounded in decades of research and Paulette’s own study on influence behaviors, this episode breaks down:

The difference between commitment, compliance, and resistance

• The three components of commitment: affective, continuance, and normative
• Why the manager–subordinate relationship predicts commitment
• How influence behaviors shape motivation and loyalty
• Practical ways leaders can strengthen commitment through meaning, trust, and identification

Perfect for leaders navigating change, building culture, or trying to inspire deeper ownership and engagement.

Key themes: organizational commitment, leadership influence, motivation, emotional intelligence, workplace culture, Caribbean leadership, Leader–Member Exchange,employee engagement.

organizational commitment, leadership, influence, motivation, emotional intelligence, workplace culture, employee engagement, Caribbean leadership, LMX, leadership development, team performance

Please:

• Share this episode with a leader navigating team motivation.
• Follow the show for more research‑backed leadership insights.
• Join the Legacy Impact Circle for deeper tools andresources at https://www.sterlingbusinessmanagement.com/memberships

This Insight Drop gives you a simple, powerful 60‑second practice to strengthen trust — the foundation of leadership influence. Paulette J. Sterling shares a daily reset that helps leaders build psychological safety, deepen connection, and increase team commitment through small, intentional moments.

You’ll learn:

• Why trust is built in micro‑moments
• How acknowledgment increases emotional safety
• A four‑step trust‑building technique you can use immediately
• How tone and presence shape influence

Perfect for leaders who want to strengthen relationships and build trust without long meetings or complex strategies.

Key themes: leadership influence, trust in leadership, emotional intelligence, communication skills, psychological safety, workplace culture, Caribbean leadership.

trust, leadership, emotional intelligence, influence, communication, skills, psychological safety, leadership development, team performance, workplace culture, Caribbean leadership

Please:

• Share this Insight Drop with a leader who wants to strengthen trust.
• Follow the show for more leadership insights during every month.

In this episode of The Power of Influence: Leadership in Action, Paulette J. Sterling breaks down the truth every leader must understand: trust is the real currency of influence. Titles don’t create commitment — trust does.

You’ll learn:

• Why trust matters more than authority
• The three pillars of the Trust Triangle: Competence, Care and Consistency
• How leaders accidentally break trust without realizing it
• The emotional intelligence behaviours that strengthen trust daily
• A simple, powerful trust-repair script you can use immediately

Whether you're leading a team, managing change or building a culture of psychological safety, this episode gives you the tools to influence with clarity, confidence and emotional intelligence.

This episode is perfect for:
Leaders, managers, executives, HR professionals, emerging leaders, and anyone committed to building stronger relationships and higher‑performing teams.

Key themes:
Leadership influence, trust in leadership, emotional intelligence, workplace culture, psychological safety, communication skills, Caribbean leadership, modern management.

Listen now and learn why your influence grows at the speed of trust. And...

1. Share this episode with a leader who needs to hear it.
2. Join my leadership community at https://www.sterlingbusinessmanagement.com/memberships for monthly tools, insights, and executive‑level resources.
3. Follow the show so you never miss an episode.

leadership, influence, emotional intelligence, trust in leadership, workplace culture, psychological safety, communication skills, leadership development, Caribbean leadership, management skills, team performance, organizational behaviour, leadership coaching, employee engagement, modern leadership

A powerful less-than- 2 minutes leadership reset: one question that reveals real commitment — and how to use it in your next one‑on‑one.

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👉 Share this Insight Drop with a leader who needs it

👉 Join the Leadership Accelerator or Legacy Impact Circle at: https://www.sterlingbusinessmanagement.com/memberships 👉 Follow Paulette on LinkedIn https://www.linkedin.com/in/paulettejsterling5/ + Facebook at https://www.facebook.com/paulettejsterling5 👉 Visit Sterling Business Management website at https://www.sterlingbusinessmanagement.com/