The Power of Customer Experience for Loan Officers with Trevor York
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The Power of Customer Experience for Loan Officers with Trevor York
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In this episode, I sit down with Trevor York—Loan Officer and founder of Lynkspot—for a truly inspiring conversation. Trevor shares his journey through the mortgage industry and talks about how focusing on the customer experience, dialing in your messaging, and using social media effectively can make a huge difference in your business. He walks me through what Lynkspot is all about and how it’s helping loan officers simplify their marketing in one easy-to-use platform.
We also chat about mindset, the ups and downs of growing through adversity, and how personal growth plays a big role in professional success. Trevor opens up about how his family has shaped his perspective, and I just love his genuine passion for helping others in the industry. He reminds us to celebrate the wins—big or small—and to keep lifting each other up. You’re going to walk away from this one feeling encouraged and ready to take action!
Episode Resources:
Learn more about Lynkspot: https://lynkspot.com
Connect with Trevor: https://www.instagram.com/trevyork/
Get Loan Team Training for YOUR Team: loanteamtraining.com
Watch my podcast on YouTube: https://youtu.be/1kEint2d218
Follow me on Instagram: https://www.instagram.com/itsireneduford/
Follow me on LinkedIn https://www.linkedin.com/in/ireneduford/
Follow us on Facebook: https://www.facebook.com/LoanTeamTraining
Email: ireneandkevin@loanteamtraining.com
Episode Highlights:
00:00 Introduction to Trevor York and Lynkspot
02:22 Trevor's Journey as a Loan Officer
04:19 The Birth of Lynkspot
05:15 The Importance of Customer Experience
09:16 The Role of Messaging and Packaging
11:19 Extracting Authenticity in Communication
17:08 Overcoming Challenges in Video Communication
23:16 Understanding Lynkspot's Features and Benefits
30:07 Mindset Matters: Cultivating Positivity
37:27 The Power of Gratitude and Faith
44:24 Strengths and Weaknesses: A Dual Perspective
45:31 Empowering Others: The Ripple Effect of Support
50:12 Learning from Family: The Cycle of Growth
53:06 Closing Thoughts: The Value of Connection and Learning