Every founder has a million different things they could be doing, but where should they focus? What will actually move the needle and unlock their business to take off?

In this episode, we get an inside view on how Rob works with a new startup that comes to him. Objective #1: Find the right place to focus. For you to run this same diagnostic on your startup or product, you need a conceptual model of what a startup is (the case study factory), a causal model of why startups take off (PULL) and then a practical approach that identifies where you should focus.

Resources for each spot you might find yourself in:

• Developing a causal model: Because / Despite
• Conceptual model of your startup: The B2B standard
• No idea or customers: Inverting the idea stage (with Cyberstarts)
• Can't get sales calls: Phenomenology of cold outbound
• Multiple different case studies: No more PULL hypotheses
• More push than pull: Are they pulling?
• Getting calls, not converting to sales: Buying is weird and rare
• Converting sales but churn: Retention is the hard part
• Attacking the bottleneck: Strict productivity

Links

• Rob's Substack: The Physics of Startups
• AI Rob waitlist: https://robsnyder.org/ai-rob
• Work with Rob 1:1: https://www.robsnyder.org
• Get The Power of PULL: Amazon (https://amzn.to/48KC1yv), Barnes & Noble: (https://bit.ly/4dyMTSv)
• Connect with Rob on LinkedIn: https://www.linkedin.com/in/rsnyder1/

There's a lot going on with a first sales hire - When? Who? What to hire them for?

It's a question that Rob sees from a few angles, often taking the form of: "I can't sell my product but I think someone with sales experience can" or "My sales calls are showing promise but aren't closing and I think someone else would do a better job."

Rob's take: You need to understand your case study and the way that your startup is operating like a factory. When volume is running through and you become the bottleneck, that's the moment. Rob and RC dig into this concept and what it means for founders in this situation.

Links

• Rob's Substack: The Physics of Startups
• AI Rob waitlist: https://robsnyder.org/ai-rob
• Work with Rob 1:1: https://www.robsnyder.org
• Get The Power of PULL: Amazon (https://amzn.to/48KC1yv), Barnes & Noble: (https://bit.ly/4dyMTSv)
• Connect with Rob on LinkedIn: https://www.linkedin.com/in/rsnyder1/

Sorry, folks. The PULL Hypothesis is out. Rob observed that founders and teams were holding too tightly onto the PULL Hypothesis and too tempted by abstractions, which prevented them from understanding and serving customer demand.

BUT - fear not. Today, we discuss the PULL Anecdote, which, speaking personally (as Rob's cohost), I think is a hugely liberating concept and I'm excited to put into action. By tying explicitly to a single, real human being's real PULL, the PULL anecdote overcomes important limitations that were making it hard for founders to get out of "abstractions" to "reality" and really seek to understand what customer's are trying to accomplish but are blocked.

PMF Camp! Interested in the Sept PMF Camp? Info here: LINK or reach out directly to me: rc@reframeb2b.com

Links

• Rob's Substack: The Physics of Startups
• AI Rob waitlist: https://robsnyder.org/ai-rob
• Work with Rob 1:1: https://www.robsnyder.org
• Get The Power of PULL: Amazon (https://amzn.to/48KC1yv), Barnes & Noble: (https://bit.ly/4dyMTSv)
• Connect with Rob on LinkedIn: https://www.linkedin.com/in/rsnyder1/

Why does a startup with a great product, a strong team, and glowing pilot feedback still fail to sell? But others with rudimentary products, ugly sales materials, and first-time teams take off?

Rob gives a way of understanding startup success (or lack there of) - including "because" factors and "despite" factors, a way to separate what actually causes someone to buy from what they buy in spite of, plus a third bucket most founders never separate out: what's simply irrelevant.

He explains why doing all the "right" things (research, pain points, design partners, funding) doesn't predict whether customers will buy, why customers will buy from an unfinished product when the real priority is there, and why it gets harder to diagnose what's actually working the more a company scales and adds people with their own theories of causality.

Links

• Rob's Substack: The Physics of Startups
• AI Rob waitlist: https://robsnyder.org/ai-rob
• Work with Rob 1:1: https://www.robsnyder.org
• Get The Power of PULL: Amazon (https://amzn.to/48KC1yv), Barnes & Noble: (https://bit.ly/4dyMTSv)
• Connect with Rob on LinkedIn: https://www.linkedin.com/in/rsnyder1/

Everyone's favorite topic - outbound!

Think about your LInkedIn or email inbox - what makes most cold outbound so bad? Rob breaks down what actually causes someone to take a meeting from a cold message, and what you are probably doing that's shooting yourself in the foot.

Rob introduces the "hierarchy of interestingness," a way to rank what's actually interesting to your recipient instead of what you want to tell them, plus the specific landmines that quietly kill response rates even when the core message is good.

Links

• Rob's Substack: The Physics of Startups
• AI Rob waitlist: https://robsnyder.org/ai-rob
• Work with Rob 1:1: https://www.robsnyder.org
• Get The Power of PULL: Amazon (https://amzn.to/48KC1yv), Barnes & Noble: (https://bit.ly/4dyMTSv)
• Connect with Rob on LinkedIn: https://www.linkedin.com/in/rsnyder1/

Why is it so hard for founders to see real demand, even when it's all around?

Rob breaks down "the demand lens," the practice of removing your product from the picture entirely so you can see where people are actually stuck, versus the "supply lens" most founders default to without realizing it. That difference is what decides whether you're solving a real problem or just shouting into a world that was doing fine without you.

Links

• Rob's Substack: The Physics of Startups
• AI Rob waitlist: https://robsnyder.org/ai-rob
• Work with Rob 1:1: https://www.robsnyder.org
• Get The Power of PULL: Amazon (https://amzn.to/48KC1yv), Barnes & Noble: (https://bit.ly/4dyMTSv)
• Connect with Rob on LinkedIn: https://www.linkedin.com/in/rsnyder1/

Why do founders waste so much energy thinking about things they can't actually know?

Rob breaks down his "no speculation rule," the topics he treats as off limits because they waste time without ever being answerable. The three traps: guessing the future, assuming what customers mean, and building abstractions like personas.

Get in touch

Thinking about onboarding team members to PULL or something else? Email RC: rc@reframeb2b.com

Links

• Rob's Substack: The Physics of Startups
• AI Rob waitlist: https://robsnyder.org/ai-rob
• Work with Rob 1:1: https://www.robsnyder.org
• Get The Power of PULL: Amazon (https://amzn.to/48KC1yv), Barnes & Noble: (https://bit.ly/4dyMTSv)
• Connect with Rob on LinkedIn: https://www.linkedin.com/in/rsnyder1/

Does selling to a Fortune 100 company need a different playbook than selling to a small business?

Rob's take: enterprise sales runs on the same physics as other deals - you're still looking for one person with PULL. We discuss why procurement isn't actually your buyer, how to spot the person inside a big org who can buy, and why the "project plan to purchase" is where deals quietly stretch from one month to six or twelve.

Bonus: Rob's conversation with Newt Gingrich: YouTube | Apple Podcasts

Links

• Rob's Substack: The Physics of Startups
• AI Rob waitlist: https://robsnyder.org/ai-rob
• Work with Rob 1:1: https://www.robsnyder.org
• Get The Power of PULL: Amazon (https://amzn.to/48KC1yv), Barnes & Noble: (https://bit.ly/4dyMTSv)
• Connect with Rob on LinkedIn: https://www.linkedin.com/in/rsnyder1/