『The Michelle Pascoe Hospitality Podcast』のカバーアート

The Michelle Pascoe Hospitality Podcast

The Michelle Pascoe Hospitality Podcast

著者: Michelle Pascoe
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Welcome to The Michelle Pascoe Hospitality Podcast, where we explore the heart of the hospitality industry through conversations with leaders, experts, and innovators. Each episode brings you insights, practical advice, and inspiring stories that help you elevate guest experiences, enhance team performance, and stay ahead of industry trends. Whether you're an owner, manager, or passionate professional, this podcast will ignite your passion for hospitality. Tune in, learn, and grow with us! マーケティング マーケティング・セールス 経済学
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  • The Power of Sustaining Brand Consistency in Every Guest Experience
    2025/07/22
    This week Michelle sits down with Steve Sidd, a leading figure in hospitality management and consulting, with over 28 years of experience. Despite a winter cold, Michelle couldn’t miss the opportunity to talk with Steve, whose journey in the industry—from opening his first restaurant at 18 to now managing over 13 venues and 350+ staff—offers powerful insights for hospitality professionals and business leaders alike. Steve shares pivotal moments from his career, the importance of nurturing and promoting talent within teams, and why staff retention is crucial for long-term business success. Discover how Steve and his company, Catering HQ, use automation and AI to streamline operations—freeing up staff for better customer service and a more rewarding workplace. You’ll also learn about “Hospo in a Box”, Steve’s innovative franchise system crafted to support small and regional venues struggling with staffing and operational challenges. Hear how this solution offers everything smaller operators need, from menu development to tech-enabled management systems, helping ensure product consistency and profitability across Australia. If you’re interested in restaurant management, hospitality industry trends, workforce planning, or how tech and people can work together for business growth, this episode is for you! To connect with Steve and learn more about Catering HQ's services, visit https://www.cateringhq.com.au.
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    43 分
  • The Secret to Turning Customer Drama into Raving Reviews
    2025/07/15
    This week we’re diving headfirst into the world of extraordinary customer and employee experiences with my dear friend and international guest, Marc Haine, all the way from beautiful Edmonton, Canada. With over 30 years in hospitality, retail, and customer-facing industries, Marc brings a wealth of experience as a strategist, keynote speaker, consultant, and author of Lights, Camera, Action. Marc and I explore what it truly takes to build a service culture that’s notonly sustainable but energising — for both customers and staff. Wediscuss the evolution of the “incidental manager,” why onboarding shouldreally be “forever-boarding,” and how to empower middle managers withthe tools to lead confidently. We also touch on hiring for personality,managing expectations, and how a little bit of performance mindset cantransform every touchpoint into a wow moment. Whether you’re running a restaurant, retail store, or hotel, you’re going to find golden nuggets in this vibrant and heartfelt conversation. So, let the curtain rise, and enjoy the show! Link to learn more about Marc: https://marchaine.com/
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    44 分
  • How Hospitality Venues Can Build A Fiercely Engaged Community
    2025/07/08
    In this energizing episode of the Michelle Pascoe Hospitality Podcast, Isit down with marketing powerhouse Jenn Donovan—renowned strategist,bestselling author, speaker, and the force behind viral communities likeBuy From a Bush Business and the Spend With Us marketplace. We dive into the heart of rural and regional connection, discussing howbusinesses and hospitality venues—especially clubs—can build engaged,fiercely loyal communities, not just passive followers. Jenn unpacks the essentials of community leadership, safe online spaces, and the art of meaningful storytelling that captures both locals and visitors alike. We also explore how registered clubs can move beyond transactionalmarketing and instead create lasting emotional engagement throughauthentic storytelling and purposeful branding. From social media strategies to multigenerational marketing and customer-centric messaging, Jenn shares practical, no-fluff advice you can act on today. Whether you're a small-town club, a business owner, or simply passionateabout your community, this episode is packed with actionable insightsthat will leave you inspired to lead with connection, consistency, andcare. You can find Jenn at: https://socialmediaandmarketing.com.au/
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    45 分

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