What are the biggest social selling mistakes sales teams make when trying to generate pipeline through LinkedIn?
In this episode of the Social Selling That Works! Podcast, hosted by Dean Seddon, LinkedIn and Social Selling Expert, we break down 10 mistakes that stop sales teams getting consistent results from LinkedIn, Social Selling and Sales Navigator.
The 10 mistakes are:
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Failing to change the sales culture
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Leadership not being fully on board
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Not mapping a clear Social Selling process
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Poor time management on LinkedIn
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Poor lead management
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Weak LinkedIn profiles
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Connecting with prospects too late
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Poor integration between sales and marketing
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Introducing AI and automation too early
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Getting LinkedIn messaging wrong
We start with sales culture, because implementing Social Selling is not simply adding LinkedIn to an existing outbound sales process. Traditional cold calling and email cadences often create a culture built around immediate activity and immediate return. Social Selling works differently. Salespeople are creating familiarity, developing recognition and moving more prospects forward through smaller touchpoints before asking for a meeting.
Dean shares the example of a company with an aggressive, frenetic sales culture where calls and emails happened constantly. When part of the team's time shifted towards Social Selling, salespeople began having conversations on LinkedIn with prospects who had previously rejected them on the phone. The problem was that their “do it now” mentality caused them to push those new conversations too quickly and destroy opportunities.
That is why we recommend starting Social Selling with a small pilot group of salespeople who are genuinely open to the approach, rather than automatically selecting the best cold callers or email performers. Early success gives the wider sales team evidence that the process works.
The second mistake is leadership treating Social Selling as optional. Sales leaders and senior leadership need to reinforce the new behaviours required. We discuss the idea of “familiarity first”: prospects are more likely to respond when they already recognise the salesperson. That does not mean spending months warming someone up, but it does mean creating enough familiarity to improve the chances of a response.
Next is process. When companies tell salespeople to “use LinkedIn” without mapping out what they should actually do, sellers often recreate their existing cold email or cold calling process on LinkedIn. Social Selling is more person-to-person, so the process, sales assets and supporting content need to reflect that. Marketing collateral can also be too sales-focused for LinkedIn DMs, where useful insights, case studies and thought-provoking material often work better.
Time management is another major issue. A salesperson can spend two hours searching LinkedIn or Sales Navigator, feel busy and still move nobody forward. We explain why Social Selling activity should be broken into specific tasks with dedicated time blocks, so sellers know exactly what actions they need to complete rather than opening LinkedIn and deciding what to do next.
Lead management follows closely behind. Traditional CRMs are not always well suited to the small, light-touch actions involved in LinkedIn prospecting. Connecting, sending a thank-you message or setting a future follow-up can take less time than recording the activity in the CRM.
We explain how Sales Navigator can operate as what Dean calls a “battlefield CRM”. Sellers can use Sales Navigator lead lists, notes and stages to manage prospects during the early Social Selling process, including lists for people to revisit in three months or next quarter. Where Sales Navigator is integrated with the CRM, notes can also be pushed back into the main system. Dean recommends moving the opportunity fu
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