Smart homes are getting smarter — but are they getting more ethical?

In this episode of Master Integrator, I’m joined by Dr Stephen Hart, founder of Roboethics Australia, to explore the emerging field of roboethics and what it means for integrators, designers, and homeowners.

We unpack the ethical challenges of AI, automation, and IoT in residential spaces, including bias in algorithms, privacy concerns, and the question of consent in always-on environments.

Stephen shares practical steps integrators can take to design and install systems that not only work well, but also respect the rights and wellbeing of the people using them.

Whether you’re specifying a simple lighting system or a fully autonomous home, this conversation will make you think differently about the technology you choose — and the impact it has.

What We Cover in This Episode:

• What “roboethics” means and why it matters in residential tech
• The blurred lines between automation, AI, and robotics in the home
• Ethical challenges in IoT, from surveillance to predictive systems
• How bias can creep into home automation algorithms
• The importance of informed consent and user control
• Practical tips for integrators to build ethical considerations into their projects
• Future trends and why roboethics could become part of regulation

Thanks to Our Sponsors:🔹 Kordz Australia (www.kordz.com.au) the Australian distributor of Netvio (www.netvio.com.au)

🔹 Connected Magazine (www.connectedmag.com.au)

Got feedback or questions? Email info@masterintegrator.com.au or follow us on LinkedIn.

In a tightening economy, it’s not enough to do great work — you need to make sure you get paid for it. In this episode of Master Integrator, Paul Skelton speaks with Angela McDonald, Managing Director of Optimum Recoveries, and Craig Mason, Principal of SMS Law, about how smart home integrators can legally and financially protect their businesses.

From tightening your terms and conditions to using tools like the PPSR and trade credit insurance, Angela and Craig share clear, practical advice for avoiding bad debts before they start. They also break down common mistakes integrators make — like relying on handshake deals or trying to recover gear after non-payment — and what to include in your contracts to ensure you have legal recourse.

Whether you're running a growing integration company or you're sole trader just starting out, this episode will help you build smarter systems — not just for your clients, but for your business.

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Thanks to our sponsors for supporting Master Integrator!

For Integrate Unlimited, visit www.iunlimited.au

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For more information about the podcast, visit www.masterintegrator.com.au or email info@masterintegrator.com.au

In a special role reversal, Connected Magazine editor Sean Carroll joins Master Integrator as interviewer, putting Paul Skelton — the podcast’s host and CEDIA’s Country Manager for Australia and New Zealand — in the hot seat.

This episode explores where the smart home integration industry has come from, where it’s heading, and why the time for industry reform is now. From building a nationally recognised apprenticeship program, to pushing for ANZSCO recognition, to expanding conversations around ethical technology design, Paul shares what’s happening behind the scenes — and what’s at stake if the industry doesn’t engage.

They also discuss the growing urgency around industry insurance, the importance of CPD education for architects and designers, and why collaboration with building professionals is key to long-term success.

Equal parts honest, provocative, and absurd (yes, sandwiches and basketball are discussed), this episode lifts the curtain on the work being done — and what it will take to finally get integrators the recognition they deserve.

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Thanks to our sponsors for supporting Master Integrator!

For Integrate Unlimited, visit www.iunlimited.au

For Kolosseum, visit http://kolosseum.io

For Connected Magazine, visit www.connectedmag.com.au

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For more information about the podcast, visit www.masterintegrator.com.au or email info@masterintegrator.com.au

With Australia’s skills shortage affecting nearly every trade-related industry, smart home integration businesses are feeling the pressure to grow — but struggling to find talent.

In this episode, Paul Skelton speaks with Samantha Norman, Senior Migration Specialist at Mapien, about skilled migration — what it is, how it works, and how integrators can use it strategically to meet workforce needs. They break down the realities of sponsorship, including employer obligations, visa categories that may suit the industry, and the risks of cutting corners.

From bridging visas to labour market testing, Samantha explains the migration system in simple terms — offering real-world guidance on how businesses can stay compliant, reduce churn, and make informed hiring decisions.

If you’ve ever wondered whether skilled migration is right for your business — or you’ve hired offshore talent before and want to do it properly — this episode is essential listening.

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Thanks to our sponsors for supporting Master Integrator!

For Integrate Unlimited, visit www.iunlimited.au

For Kolosseum, visit http://kolosseum.io

For Connected Magazine, visit www.connectedmag.com.au

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For more information about the podcast, visit www.masterintegrator.com.au or email info@masterintegrator.com.au

Jacqui Gueye joins the Master Integrator Podcast to explore how neurodivergence shapes our relationship with technology - from sensory overload to interface complexity and inclusive UX design. Drawing on both lived experience and professional insight, Jacqui unpacks the subtle ways technology can empower or hinder users depending on their cognitive needs. She challenges integrators to consider universal design principles, flexible workflows, and multimodal communication strategies when working with neurodivergent clients, customers, and colleagues.

This conversation goes far beyond labels. Jacqui shares practical insights for tradespeople and designers working in homes, schools, and workplaces, and why good design for neurodivergent users is simply good design, full stop.

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Thanks to our sponsors for supporting Master Integrator!

For Integrate Unlimited, visit www.iunlimited.au

For Kolosseum, visit http://kolosseum.io

For Connected Magazine, visit www.connectedmag.com.au

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For more information about the podcast, visit www.masterintegrator.com.au or email info@masterintegrator.com.au

In this episode of Master Integrator, Paul Skelton is joined by Richard Mullins — a systems thinker and experienced integration professional — for a frank and practical conversation about technical debt: what it is, how it happens, and what it costs.

Drawing from real-world examples, Richard outlines how decisions made under pressure — whether rushed installs, undocumented changes, or "temporary" fixes that become permanent — quietly build technical debt that can cripple your business later. He breaks down the difference between unavoidable, acceptable compromises and the reckless, undocumented work that leads to fragile systems, constant callbacks, and lost profit.

They also explore how documentation, accountability, and team habits can reduce risk — and why technical debt isn’t just a technical problem, but a cultural one. If you've ever been afraid to revisit a site because the system is “held together with hope,” this episode is for you.

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Thanks to our sponsors for supporting Master Integrator!

For Integrate Unlimited, visit www.iunlimited.au

For Kolosseum, visit http://kolosseum.io

For Connected Magazine, visit www.connectedmag.com.au

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For more information about the podcast, visit www.masterintegrator.com.au or email info@masterintegrator.com.au

In this enlightening episode of Master Integrator, Paul Skelton is joined by Andy Moore, a lighting industry veteran with more than two decades of experience across commercial, residential, museum, and retail sectors. From working with traditional lighting systems to embracing the evolution of bus control and human-centric lighting, Andy offers a thoughtful, practical view on how smart home integrators can better engage with lighting design.

They explore why dimming and time control should be standard in modern homes, the physiological effects of artificial lighting on circadian rhythms, and how integrators can apply emerging standards like melanopic EDI without overcomplicating their systems. Andy also discusses the future of lighting integration, the potential risks of overdesign, and how to keep solutions practical, durable, and healthy.

If you’ve ever struggled to explain why lighting matters — or want to ensure the systems you install support your clients’ wellbeing, not just their automation preferences — this conversation is essential listening.

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Thanks to our sponsors for supporting Master Integrator!

For Integrate Unlimited, visit www.iunlimited.au

For Kolosseum, visit http://kolosseum.io

For Connected Magazine, visit www.connectedmag.com.au

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For more information about the podcast, visit www.masterintegrator.com.au or email info@masterintegrator.com.au

Interior designer, educator, and former president of the British Institute of Interior Design, Susie Rumbold from Tessuto joins Master Integrator to explore one of the most overlooked partnerships in residential design — the relationship between interior designers and technology integrators.

In this episode, Susie shares what makes collaboration work (and what makes it fall apart), how to build mutual respect across disciplines, and why integrators must learn to listen. From the dangers of overengineering and built-in obsolescence to the quiet joy of switching on a table lamp, this wide-ranging conversation gets to the heart of what great design and great technology can achieve — when they’re allowed to work together.

If you're an integrator looking to build stronger relationships with designers, or a designer curious about smart home technology, this episode will give you the insights — and inspiration — to join the design conversation.

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Thanks to our sponsors for supporting Master Integrator!

For Integrate Unlimited, visit www.iunlimited.au

For Kolosseum, visit http://kolosseum.io

For Connected Magazine, visit www.connectedmag.com.au

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For more information about the podcast, visit www.masterintegrator.com.au or email info@masterintegrator.com.au