エピソード

  • Newscast 26 - The Premium Reward Card Wars

    Newscast 26 - The Premium Reward Card Wars
    2025/10/29
    We convene our Loyalty Roundtable to break down the latest in the premium card wars. Are Chase and Amex reaching new heights - or have they already peaked?
    続きを読む 一部表示
    34 分
  • Podcast 81 - Hotel Loyalty

    Podcast 81 - Hotel Loyalty
    2025/10/06
    Hotel loyalty isn’t just about free nights anymore. From lifestyle partnerships and sustainability to digital innovation and personal recognition, loyalty is transforming the hospitality landscape. In this episode of The Loyalty Podcast on LoyaltyWired, host Ian Pringle is joined by Emilie Couton (CEO, Accor Plus), Andrew Cleary (VP, Global CRM & Customer Strategy, Mandarin Oriental), and Vicky Elliott (hotel and loyalty expert, New World Loyalty) to unpack the future of hotel loyalty. They explore what’s changed, what’s next, and what every hospitality leader should be doing right now to stay ahead of the curve — plus a few loyalty “sins” and lessons learned along the way.
    続きを読む 一部表示
    42 分
  • Podcast 80 - Digital Native Loyalty

    Podcast 80 - Digital Native Loyalty
    2025/09/15
    Loyalty isn’t just for big brands anymore. Discover how digital-first companies build loyalty from scratch — and what lessons established players can take away.
    続きを読む 一部表示
    31 分
  • Podcast 79 - Loyalty on Holiday

    Podcast 79 - Loyalty on Holiday
    2025/08/10
    Summer may be in full swing, but loyalty never really takes a holiday! In this sunny episode of The Loyalty Podcast on LoyaltyWired, host Iain Pringle is joined by regular contributors Anja Jones, Dave Canty, Allie Ferguson, Vicky Elliott, and David Feldman for a globe-spanning chat from LA to Barcelona. From the dreaded “Shark Tank of Q3” to clever ways of cashing in points, they swap travel tales, holiday tips, and candid thoughts on keeping loyalty programs thriving through the summer slowdown. Expect laughs, insights, and maybe a book recommendation or two for your beach bag.
    続きを読む 一部表示
    34 分
  • Newscast 25 - The Employee Engagement Episode

    Newscast 25 - The Employee Engagement Episode
    2025/07/27
    Rick Ferguson takes a two-part deep dive into the connections between employee engagement and customer loyalty.
    続きを読む 一部表示
    38 分
  • Podscast 78 - Driving Loyalty - Spotlight on the Automotive Industry

    Podscast 78 - Driving Loyalty - Spotlight on the Automotive Industry
    2025/07/07
    The $3.5 trillion automotive sector is one of the most globally significant — and one of the most loyalty-challenged. In this episode, we tackle the complex relationship between manufacturers, dealers, and aftersales networks to explore how loyalty programs can truly influence choice of car brands. Our expert panel — Emily Walker (Arnold Clark, UK), Allie Fergusson (formerly Honda, USA), and David Parsons (Ellipsis, Australia) — break down the challenges, share practical insights, and reveal lessons that apply far beyond the auto industry.
    続きを読む 一部表示
    34 分
  • Newscast 24 - The Nordstrom Shift

    Newscast 24 - The Nordstrom Shift
    2025/06/23
    Nordstrom just made a bold move—ditching points at Nordstrom Rack in favor of a flat 5% discount. Some call it a downgrade. But is it really?
    続きを読む 一部表示
    38 分
  • Newscast 23 - The Loyalty Boomerang

    Newscast 23 - The Loyalty Boomerang
    2025/06/08
    Exploring the loyalty boomerang effect and the emotional cache of cobranded credit cards.
    続きを読む 一部表示
    31 分