エピソード

  • Newscast 22 - Loyalty Exit Strategies

    Newscast 22 - Loyalty Exit Strategies
    2025/05/12
    Our prestigious Loyalty Roundtable enshrines loyalty program exit strategy best practices. Plus, a Porter Airlnes interview and the next segment in our Loyalty Works series.
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    39 分
  • Podcast 76 - Fintec Loyalty - The next Big Thing?

    Podcast 76 - Fintec Loyalty - The next Big Thing?
    2025/05/05
    In this podcast we explore whether fintech loyalty is the next major frontier — and how it could reshape the future of loyalty programs worldwide. With special guests Vegar Wikhammer Heir, of Vipps Mobile Pay in Norway, Duncan Smith, of Veal in London and Terry McMullen, of New World Loyalty in Australia.
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    44 分
  • Newscast 21 - The Great Retail Acceleration

    Newscast 21 - The Great Retail Acceleration
    2025/04/27
    In this special report, Rick Ferguson searches for the intersection of retail technology and customer loyalty. With reports from London, Montreal, New York, and Toronto.
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    37 分
  • Newscast 20 - Has Southwest Airlines lost the plot?

    Newscast 20 - Has Southwest Airlines lost the plot?
    2025/04/13
    The impact of Southwest's recent changes to customer loyalty, the demise of Canada's Hudson's Bay Co, and the future of Ulta Beauty Rewards.
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    38 分
  • Podcast 75 - Measuring Performance Across Markets

    Podcast 75 - Measuring Performance Across Markets
    2025/04/06
    Measuring loyalty is tough—especially across global markets. So how do the best brands do it? In this podcast, Pavel Los and Radek Hrachovec break down the strategies used by leading brands like Shell to measure success and compare loyalty program performance across regions.
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    34 分
  • Newscast 19 - The Airline Status Wars

    Newscast 19 - The Airline Status Wars
    2025/03/23
    Has British Airways opened a Pandora’s box, or will the airline emerge largely unscathed from the status war they started?
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    35 分
  • Newscast 18 - The Currency Effect

    Newscast 18 - The Currency Effect
    2025/03/09
    Loyalty currency has become a massive parallel economy and big business for global brands. How can your company get in on the action? By exploiting the Currency Effect.
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    33 分
  • Podcast 74 - Making BIG program changes

    Podcast 74 - Making BIG program changes
    2025/03/03
    In our latest podcast, David Canty, Pavel Loss, and Iain Pringle dive into the strategies, challenges, and best practices for managing major program transformations. With expertise from JetBlue, IAG Airlines, Shell, IHG, and Starwood Hotels, this conversation is a must-listen for anyone navigating loyalty program evolution this year.
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    35 分