『The Kitchen Table』のカバーアート

The Kitchen Table

The Kitchen Table

著者： Ken Baden
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 A show about business, sales, goals, and the pursuit of personal greatness, all where business gets done. The Kitchen Table.2023 The Kitchen Table Podcast マネジメント・リーダーシップ リーダーシップ 個人的成功 経済学 自己啓発
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  • Stop Chasing Numbers: Build a Culture That Lasts | Leadership Expert - James Shin

    Stop Chasing Numbers: Build a Culture That Lasts | Leadership Expert - James Shin
    2025/12/05
    Guest IntroductionJames Shin is the author of "The Leader's Soul: 52 Reflections for Unlocking Your Inner Leader" and founder of a leadership consulting practice. Originally from South Korea, James immigrated to the United States 31 years ago to pursue his PhD at Penn State. He spent 20 years at Caterpillar, moving seven times within the company and holding various leadership positions including Plant Manager and Supply Chain Manager. His last corporate role before starting his consulting business was with Cabinet Works Group. James is based in Houston, Texas, and is passionate about people-centric leadership that creates sustainable, long-term results.Key Topics CoveredThe Foundation: Integrity and CompassionIntegrity defined as consistency between what you say and what you doCompassion = Empathy + Action (desire to help)These two characteristics are more important than strategy or resultsWithout consistency, organizations become toxicLeaders must demonstrate these qualities, not just talk about themThe PQVC FrameworkTraditional business prioritizes Cost firstFlip the priority: People → Quality → Velocity → CostWhen executed in this order, sustainable results are guaranteedPeople-first approach leads to better quality, faster delivery, and lower costsThis framework creates loyalty beyond transactional relationshipsThe PDCA ApproachPlan → Do → Check → ActShows consistency in how you think and executeTransforms responsibility from leader-only to team-wideCreates group mentality and shared ownershipPrevents leader from being the sole decision-makerLeading by ExampleYou cannot hold people accountable to standards you don't meetExample: Leaders who aren't present on Saturdays can't demand Saturday workBeing late yourself undermines your authority to address lateness"Do as I say, not as I do" is a failed leadership approachActions speak louder than mandatesPersonal Investment in TeamMeet with people regularly (not just your direct reports)Ask about their personal goals: weight loss, home buying, family plansUnderstand what they like and don't like about the businessThis opens trust and creates genuine connectionBut don't make it mechanical—keep it authenticThe People-Centric PhilosophyPlant manager example: Going to shop floor daily wasn't required, but built trustPeople came with problems first, then with problems AND solutionsCorinth, Mississippi story: Concerns about foreigner in Deep South proved unfounded"People are people"—universal principle across cultures and backgroundsSustainable long-term results come from investing in peopleChallenges of Leading Younger GenerationsLeadership is tougher now due to entitlement and social media distractionsDifferent work ethic than previous generationsOlder employees rarely call in sick; younger ones struggle with consistencyHowever: Young people can dominate "just by showing up and doing what they're supposed to"Opportunity exists for those willing to be reliableMistakes and LearningMaking mistakes is inevitable in entrepreneurship and leadershipThe only real failure is quittingBiggest mistake: Not learning from your errorsSuccess comes from treating mistakes as lessons learnedJim Thorpe example: Shoes stolen before Olympics, won two golds in mismatched shoes—didn't quitLong-Term Culture vs. Short-Term GoalsDangerous to fixate only on short-term quarterly goalsNeed to balance: Short-term actions within long-term vision"What does good look like?"—keep that vision alive2008-2009 financial crisis example: Short-term actions necessary, but maintain long viewDissect failures: Internal factors vs. external factorsShare analysis with team so they understand and recommitDiversity and Different PerspectivesHiring people with different backgrounds brings different thoughtsKen's example: Female VP approaches problems differently than he doesMore measured, planned approach vs. "fire and brimstone"Diversity in thought leads to better solutionsThe Trust FactorTrust is related to integrity and compassionTrust opens opportunities that closed doors can'tGetting to know people builds trustTrust allows for honest conversations about performancePeople need to see you're invested in them, not just their outputKey Quotes"Leadership is not about the results—it's about who you are at the core, so people can emulate what you do.""Integrity is basically the consistency between what you say and what you do.""Compassion is feeling plus action—empathy plus the desire to help.""People, Quality, Velocity, Cost—if you execute in that order, I can guarantee you'll have sustainable results.""Once you have trust, it opens up a lot of opportunities.""Making mistakes, you can learn a lot from them. But quitting is actually destined to be a failure.""Trust your wings and fly. Birds on branches aren't afraid of the branch breaking because they trust their wings.""Leadership becomes tougher nowadays because of entitlement and social media distractions.""You can take over the ...
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    32 分
  • AI is Replacing Google Search: What Business Owners Must Know Now | Jason Michael Perry

    AI is Replacing Google Search: What Business Owners Must Know Now | Jason Michael Perry
    2025/11/21
    Guest Introduction

    Jason Michael Perry is the Founder & Chief AI Officer at PerryLabs, a consulting company helping businesses navigate the AI landscape. He's the former CEO of mygroove and author of "The AI Evolution: The Role of the Chief AI Officer." Based in Baltimore, MD, Jason has eight years of experience in technology leadership and hosts the "Thoughts on Tech & Things" podcast.

    Key Topics Covered

    The AI Revolution Context

    • We're in the "AOL days of AI"—as early as the internet was before e-commerce existed
    • The top 5 companies by valuation (Nvidia, Apple, Microsoft, Google, Amazon) didn't exist 51 years ago
    • Microsoft is the oldest at 50 years, demonstrating how quickly technology reshapes industries
    • AI is predicted to be bigger than the internet or personal computer revolutions

    The Death of Traditional Search

    • Google is experiencing declining search traffic for the first time ever
    • Users are shifting to ChatGPT, Claude, and Perplexity for information discovery
    • Traditional PPC, display ads, and organic search strategies are becoming less effective
    • The concept of "Google Zero"—when organic search traffic from Google reaches zero

    Discovery in the AI Era

    • AI models typically return 2-3 options instead of 10-20 like traditional search
    • These become the new "organic search results" that businesses must optimize for
    • Listing sites and "top 10" aggregators are currently dominating AI search results
    • Agent-to-agent (A2A) commerce is emerging where personal AI agents talk to business chatbots

    Action Steps for Business Owners

    1. "ChatGPT Yourself" - Search for your business in multiple AI platforms (ChatGPT, Claude, Perplexity)
    2. Identify Sources - See where AI is pulling information about your business
    3. Learn New Terms - Research Answer Engine Optimization (AEO) and Generative Engine Optimization (GEO)
    4. Monitor Listing Sites - Ensure presence on aggregator sites AI models trust
    5. Prepare for Change - Diversify discovery channels beyond Google

    The Blue-Collar Impact

    • AI will affect ALL businesses, including traditionally "hands-on" industries
    • Discovery methods are changing even for local service businesses
    • Customer interactions through chatbots are becoming normalized
    • Future possibilities include robotics for physical tasks (delivery, construction, etc.)

    Technology Optimism

    • Jason views AI as a "great equalizer" similar to eyeglasses—bridging human limitations
    • Compares to how Star Trek inspired real technological innovation
    • Technology creates opportunities for people with disabilities
    • Humanity's nature will determine outcomes more than the technology itself

    Real-World Examples

    • Amazon testing delivery robots with autonomous vehicles
    • Neo robot ($20K) controlled remotely by humans wearing VR headsets
    • Google's AI Overview and dedicated AI search platform
    • Airlines implementing agent-to-agent booking systems
    Key Quotes

    "Right now we're in the AOL days of AI. We're in the time as if you were talking about the internet before Amazon and e-commerce has been defined."

    "This is the infancy of this cycle that we're gonna be on and just like AOL, which was a huge company doesn't exist today, who knows what the next company's gonna be over the next 50 years."

    "Have you ChatGPT yourself? Have you looked at yourself in Perplexity? Have you looked for your business on Claude?"

    "Relying on Google to be the saving Grace for your business is like relying on the Yellow Pages to be the thing that's gonna continue to drive traffic to your business."

    "This is that opportunity to be number one in ChatGPT while your other competitors aren't even thinking about it."

    Resources Mentioned
    • Book: "The AI Evolution: The Role of the Chief AI Officer" by Jason Michael Perry
    • AI Search Tools: ChatGPT, Claude, Perplexy
    • Companies Referenced: Google, Amazon, Microsoft, Apple, Nvidia, Warby Parker
    • Concepts: AEO (Answer Engine Optimization), GEO (Generative Engine Optimization), Google Zero, Agent-to-Agent commerce
    Connect with Jason
    • Website: www.jasonmperry.com
    • LinkedIn: linkedin.com/in/jasonmperry
    • Podcast: Thoughts on Tech & Things
    • Company: PerryLabs
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    30 分
  • Building the Future of Roofing CRMs: Blake Grissom & James Wolfgang Kuntz on BuilderLink, Retail Roofing, and Industry Innovation

    Building the Future of Roofing CRMs: Blake Grissom & James Wolfgang Kuntz on BuilderLink, Retail Roofing, and Industry Innovation
    2025/10/31
    About the GuestsBlake Grissom - Charleston, South CarolinaPreviously featured on The Kitchen Table Podcast approximately one year agoHad a record-breaking year in insurance restoration following South Carolina's largest stormRecently launched his own roofing companyExperiencing the "baptism by fire" of starting during a non-storm yearCo-founder/partner in BuilderLink CRMLinkedIn: https://www.linkedin.com/in/blake-grissom-0993bb26b/James Wolfgang Kuntz - Austin, TexasDecade of experience in the tech/software industryWorked with VC and private equity-backed software companiesFormer "understudy" to industry leader KurtRecently completed major multi-family/commercial projectsOperating in one of the most saturated roofing markets (Texas)Believes in collaboration over competitionCo-founder/partner in BuilderLink CRMLinkedIn: https://www.linkedin.com/in/wolfgangkuntz/Major Industry Issues Discussed1. The Retail Roofing ShiftInsurance carriers sending "drop letters" forcing replacements at 10-20 years (non-hail markets) or 5 years (hail markets)ACV policies and percentage deductibles ($15K-$40K deductibles mentioned)Interest rates affecting housing market turnoverTexas statistics: 47% of insurance claims denied in recent yearInsurance restoration alone is no longer sustainable2. Current CRM LimitationsAcculynx acquired by Verisk (October 1, 2025) for ~$1 billionMost "CRMs" are actually project management toolsNot built for retail/multi-trade operationsPoor support for roofing + siding + windows + doors + guttersData migration costs often $10,000+ extraLack of true sales enablement features3. The Need for DiversificationRetail encompasses: repairs, replacements, shingle, coating, metal, solarMultiple payment options and financing requiredNeed for quick proposal generation (5 minutes vs. 1-2 hours)Professional proposals that don't look like Microsoft Word documentsSystems that support premium pricing ($1,000/square achievable)BuilderLink CRM FeaturesCore Functionality:True CRM (not just project management)20+ lead acquisition channels supportedMulti-channel sales strategy (omnichannel approach)Storm data mapping toolAI voice assistants for follow-upAutomated follow-ups via SMS, phone, ringless voicemail, emailCall center integration capabilitiesIntegrations:QuickBooks (true integration)Calendar systemsABC Supply (MVP), other supply houses post-MVPEagle ViewHoverCompany Cam alternative built-inCAD tools for blueprints and designsSupported Industries:Roofing (insurance & retail)SidingWindows & DoorsGuttersSolarFull General Contractor workLandscapingWater MitigationAny home service businessData Migration:Turnkey migration service includedAssessment process to understand current systemsIdentify gaps in processesTeam deployed to assistFree/low-cost for early adoptersEliminates typical $10,000+ migration costsUser Experience:User-friendly for typical roofing salespersonNot overly customizable (avoiding Job Nimbus complexity)Training programs includedAI-powered training featuresProcess and procedures built into the systemLive in one application vs. 6-7 subscriptionsBeta Program DetailsLaunch Timeline:MVP (Minimum Viable Product) launching Q4 2025Expected mid-to-late December 2025Perfect timing for slow season implementationBeta Program:Originally 30 spots, expanded to 50 totalApproximately 25 spots remaining (as of recording)AI agent qualification call upon signupFeedback from beta users heavily valuedEarly adopter benefits include:Discounted ratesGrandfathered pricing long-termFree/low-cost migration assistanceDirect input on product developmentHow to Join:Visit: BuilderLink.comFill out beta user applicationAlternatively, join waitlistInvestment opportunities also available for select investorsFounder:Sean (founder of BuilderLink)4+ months of research before developmentBuilt by contractors who understand the pain pointsFocus on recurring revenue, not just upfront costsInvestment & Business PhilosophyKen Baden's Journey:Invested $500,000 in coaching/consulting over 18 monthsAdmits to having an "addiction problem" with learning (now in recovery)Scaled back investments to focus on implementationCurrently planning group coaching program for retail roofingFocus on teaching $1,000/square systemsKey Success Principles Discussed:Collaboration Over Competition - "People at the top collaborate, people at the bottom compete"Cross-Market Networking - Learn from contractors in different statesInvest in Yourself - Best ROI you'll ever getBe a Student of the Game - Continuous learning is essentialKnow Your Strengths/Weaknesses - Leverage others' expertiseGet Out of Your Own Way - Drop the egoThe Importance of Paying for Education:Forces attention and commitmentCreates accountabilityProvides access to networks and connectionsAccelerates learning curveInvestment psychology: "I get my attention when I'm paying for something"Market Conditions & TrendsTexas Market (James):High saturation similar to DallasMany contractors moving into ...
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    46 分
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