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In this episode of Talking Pools, the hosts celebrate Peter's contributions to the industry while discussing the characteristics of ideal clients in both retail and mobile pool services. They share personal anecdotes about challenging customer interactions, the importance of setting clear expectations, and strategies for managing difficult clients. The conversation emphasizes the need for effective communication and the balance between good and bad clients, ultimately highlighting the significance of client relationships in the pool service business.

takeaways

• Peter's legacy has significantly impacted the pool industry.
• The ideal client is one who trusts your expertise and pays on time.
• Retail and mobile services face different client dynamics.
• Setting clear expectations can prevent misunderstandings.
• Communication is key in managing client relationships.
• Difficult clients can be managed with clear boundaries.
• It's important to respect yourself and your business.
• Not all clients are worth keeping; prioritize good ones.
• 20% of clients often cause the majority of problems.
• Strategies like payment plans can improve client relationships.

titles

• Celebrating Peter's Legacy in the Pool Industry
• Understanding the Ideal Client for Pool Services

Sound Bites

• "Good on you, Peter."
• "What a f***ing waste of time."
• "That's our rant for the day."

Chapters

00:00
Introduction and Recent Travels

02:42
Ideal Clients in the Pool Industry

12:47
Challenges with Retail Customers

15:47
Customer Stories and Experiences

18:12
Setting Expectations with Clients

21:31
Dealing with Difficult Customers

24:06
The Importance of Good Customer Relationships

26:31
Managing Client Expectations and Payments

29:00
Conclusion and Final Thoughts

36:59
Bufferzone commercial vid.mp4

Australian National Anthem performed by:

• Erin Collins - vocals (1)
• Marjorie Gadd - violin (1)
• Steve Gadd - Guitar (1)
• Susan McGowan - keyboard
• Steve Henderson - didgeridoo
• Sean Daniels - Sound engineer (No link available)
  
  1. Czardas

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Email us: talkingpools@gmail.com