In this episode of The Hospitality Playbook, our executive team takes a step back to challenge the myths in the industry and talk about what hospitality really looks like — from the Guest perspective, the Associate experience, and the lens of those considering a future in the industry.

This conversation dives into the balance between delivering exceptional service while supporting the people behind it, the way expectations are shaped by reviews and perception, and what growth and opportunity actually look like within hospitality today.

Along the way, the team also touches on practical insights for Guests — including how to think about booking timing and getting the best value when planning your stay — giving a behind-the-scenes look at how pricing and demand actually work.

Whether you’ve experienced hospitality as a Guest, built a career in it, or are just starting to explore the industry, this episode offers a clearer, more grounded perspective — without the noise of outdated assumptions.

Tourism season is upon us and preparation goes far beyond full parking lots and booked rooms.

In this episode, the executive team of Liv Hospitality takes a deeper look at how tourism impacts the hospitality industry in the Black Hills. From managing seasonal cash flow to getting hotel and resort operations summer‑ready, they explore the strategic planning required long before peak season begins.

The conversation also dives into shifting revenue management strategies, operational efficiencies, and how hospitality leaders adapt to changing demand in a tourism‑driven market. Whether you’re in hospitality, tourism, or simply curious about what it takes to run a successful operation during the busiest time of year, this episode offers real‑world insight from the decision‑making level.

🎙️ Listen now to hear how peak season shapes the business of hospitality in the Black Hills.

Owls in the waterpark. Power outages in Deadwood. Transformer explosions. Surveillance footage you can’t unsee. In this episode of the Hospitality Playbook, the Liv Hospitality executive team shares some of the craziest stories from their time in the industry, proving that in hospitality, no two days are ever the same. Buckle up for behind-the-scenes moments you won’t hear anywhere else.

The team sits down to examine Jack Welch’s 4 E’s of leadership and how these principles guide their approach to leading people and shaping culture. From building energy to making tough calls, this episode offers an honest look at leadership in action.

Revenue management isn’t just about setting room rates — it’s the engine that drives success across hotels, casinos, and restaurants. In this episode of The Hospitality Playbook, we break down how the best in the business balance analytics, strategy, and service to keep every department thriving. Whether you’re in operations, marketing, or F&B, this one’s packed with insights you can apply today.

In this episode of Hospitality Playbook, Caleb sits down with Liv Hospitality’s Executive Team—Kayti, Ken, David, and Britton—to unpack the three pillars that drive exceptional hospitality: People, Processes, and Profit.

From building a winning team culture and leading with vision, to streamlining operations and fueling sustainable growth, this conversation reveals the strategies behind delivering world-class Guest experiences while keeping the property thriving.

Whether you’re a seasoned operator or new to the industry, this episode offers practical insights you can put into play today.

Interested in our management services? Learn more today at https://www.livhotelgroup.com/management-services/

Welcome to the very first episode of The Hospitality Playbook — your backstage pass into the heart of hospitality. In this debut episode, Liv Hospitality’s executive team - Caleb, Ken, Britton, David, and Kayti - share their personal paths into the industry and briefly brainstorm the layout for the podcast. Discover what hospitality means at its core, why it matters more than ever, and how this podcast aims to spark insight, passion, and purpose for anyone in or inspired by the world of hospitality.