In this episode of Hospitality Playbook, Caleb sits down with Liv Hospitality’s Executive Team—Kayti, Ken, David, and Britton—to unpack the three pillars that drive exceptional hospitality: People, Processes, and Profit.

From building a winning team culture and leading with vision, to streamlining operations and fueling sustainable growth, this conversation reveals the strategies behind delivering world-class Guest experiences while keeping the property thriving.

Whether you’re a seasoned operator or new to the industry, this episode offers practical insights you can put into play today.

Welcome to the very first episode of The Hospitality Playbook — your backstage pass into the heart of hospitality. In this debut episode, Liv Hospitality’s executive team - Caleb, Ken, Britton, David, and Kayti - share their personal paths into the industry and briefly brainstorm the layout for the podcast. Discover what hospitality means at its core, why it matters more than ever, and how this podcast aims to spark insight, passion, and purpose for anyone in or inspired by the world of hospitality.