In this episode, Jim Ball shares practical strategies for making your service department not only stand out but thrive as a profitable part of your business. From setting your team apart in a crowded market to implementing systems that boost efficiency and customer satisfaction. Whether you’re an owner, manager, or technician looking for fresh ideas, you’ll leave with actionable insights you can start using right away.

Featuring:

David Richardson - National Comfort Institute

Jim Ball - Dewberry

Adam, Casey, and John break down the often-overlooked side of indoor air quality—how some IAQ devices can actually create harmful byproducts in your home. They explore the pros and cons of different filtration types, when to use each, and why not all “clean air” products are created equal. If you care about what you’re customers are breathing, this episode will help you make more thoughtful recommendations.

Featuring:

Adam Mufich - National Comfort Institute

Casey Contreras - National Comfort Institute

John Ellis - Dynamic Air Consulting

Adam, Casey, and Mark swap some wild (and a little scary) stories about the surprising places carbon monoxide can show up. They chat about the risks of not testing, what the Wanton Act means for liability, and why ignoring it isn’t worth it. Technician safety should always be a concern, so they share simple, real-world tips on how to start protecting yourself and your customers from this silent danger.

Featuring: Adam Mufich - National Comfort Institute

Casey Contreras - National Comfort Institute

Mark Hunt - National Comfort Institute

Adam and David discuss field conditions and factors that affect comfort and performance. They examine why design doesn’t always equal reality and the risks of ignoring proper sizing and selection. The dangers of oversized equipment and how it affects both the duct system and comfort are also discussed. They share simple tips to estimate field delivered equipment and system capacity to troubleshoot problem jobs and three steps you can use to identify the real source of comfort and performance complaints.

Featuring

Adam Mufich - National Comfort Institute

David Richardson - National Comfort Institute

Adam and David share their recent field experiences testing NCI’s ComfortMaxx powered by measureQuick. They discuss testing challenges, like fan airflow measurement, zoned systems, the importance of processes and checklist, and why you should label your smart probes. Their discoveries highlight the differences between the HVAC equipment and system and how the oversized equipment performed like it was the right size.

Featuring:

Adam Mufich - Content Developer and Instructor, National Comfort Institute

David Richardson - VP of Training, National Comfort Institute

Join NCI's Dominick Guarino and David Richardson as they explore the origins of Summit, some of the most memorable moments, and the spirit of Summit that makes this event so different from most industry events.

Featuring:

• Adam Mufich – National Comfort Institute
• Dominick Guarino – National Comfort Institute
• Bryan Orr – HVAC School/Kalos Services/GRIT Foundation
• Leilani Orr – Kalos Services/GRIT Foundation

Adam and Dominick talk with Bryan and Leilani Orr to get the inside scoop on GRIT Foundation, a new non-profit organization dedicated to educating young people about careers in skilled trades including HVAC, electrical, plumbing, and carpentry. By creating hands-on learning camps across the US GRIT’s goal is to increase the percentage of young people in secondary education who choose to pursue a career in the trades.

This podcast was recorded live at AHR 2025

Featuring:

• Adam Mufich – National comfort Institute
• Dominick Guarino – National Comfort Institute
• Steve Rogers – The Energy Conservatory
• Chris Hughes – The Energy Conservatory

Adam Mufich and Dominick Guarino of National Comfort Institute talk with Steve Rogers and Chris Hughes of The Energy Conservatory about the Air Upgrade™ process and how that has changed the path of airflow testing. Testing is at the center of it.

The group shares how the three most common problems are Airflow Airflow Airflow. According to Chris Hughes, a long-time student of NCI, “airflow is the least taught subject in trade school, and it all starts with a deeper understanding of static pressure.” Chris and Steve Rogers share how TEC’s Trueflow app dovetails with NCI training, and how each of the three NCI tests work TEC’s tools and software.

This podcast was recorded live at AHR 2025