In this episode, Jim Ball shares practical strategies for making your service department not only stand out but thrive as a profitable part of your business. From setting your team apart in a crowded market to implementing systems that boost efficiency and customer satisfaction. Whether you’re an owner, manager, or technician looking for fresh ideas, you’ll leave with actionable insights you can start using right away.

Featuring:

David Richardson - National Comfort Institute

Jim Ball - Dewberry

Adam, Casey, and John break down the often-overlooked side of indoor air quality—how some IAQ devices can actually create harmful byproducts in your home. They explore the pros and cons of different filtration types, when to use each, and why not all “clean air” products are created equal. If you care about what you’re customers are breathing, this episode will help you make more thoughtful recommendations.

Featuring:

Adam Mufich - National Comfort Institute

Casey Contreras - National Comfort Institute

John Ellis - Dynamic Air Consulting

Adam, Casey, and Mark swap some wild (and a little scary) stories about the surprising places carbon monoxide can show up. They chat about the risks of not testing, what the Wanton Act means for liability, and why ignoring it isn’t worth it. Technician safety should always be a concern, so they share simple, real-world tips on how to start protecting yourself and your customers from this silent danger.

Featuring: Adam Mufich - National Comfort Institute

Casey Contreras - National Comfort Institute

Mark Hunt - National Comfort Institute