In this episode of The Healers Café, Manon Bolliger, FCAH, RBHT (facilitator and retired naturopath with 30+ years of practice) speaks Amber who shared her journey from a childhood of homemade remedies to becoming a successful massage therapist. She emphasized the importance of a no-tipping model, which she believes elevates massage therapy to a healthcare service. For the transcript and full story go to: https://www.drmanonbolliger.com/amber-briggle Highlights from today's episode include: Amber says stay true to your values—define what your business stands for and consistently uphold those values to attract the right clients and team members. Amber adopted a no-tipping model—pay practitioners a living wage, which reduces stress for both clients and therapists and positions massage as healthcare, not just a service. Manon innovated with client-centered practices—test out industry shifts, like making appointments truly last a full hour and encouraging cancellations only when clients have genuinely improved, to foster trust and a caring environment for clients. ABOUT AMBER BRIGGLE Amber Briggle is the CEO of B-Well Enterprises, and the founder and owner of Soma Massage Therapy: a multi-award-winning business and the nation's most exciting new franchise opportunity! Amber became a massage therapist in 2004 and began Soma Massage Therapy in 2011. Through tenacity and determination she has literally built (and rebuilt, thanks to the pandemic!) a thriving massage therapy business and a promising new franchise brand. Amber graduated massage school in 2004, moved around the world, and finally settled in the Dallas area in 2009. Within a short time, she had more massage clients than her hands could handle in a day, and she was regularly booked for weeks, if not months, in advance. For a while, Amber would refer those clients to other therapists in the area who had more availability in their schedules, but it wasn't long before she realized that business would be more reliable and stable by referring those clients to another therapist "in house" instead. And an idea, and eventually a business, was born. Because of Amber's focus on "people first", her small business took off quickly. Team members were loyal because of Amber's approach to hiring, training, and staffing – leading to very little staff turnover, which in turn cultivated a very loyal client base! In 2013, Amber moved her growing business out of her house and into a brick-and-mortar, where Soma more than doubled in size from 2 treatment rooms 4 – plus a satellite office located in a chiropractic clinic – in just a span of a few years. By winter of 2019, Amber began looking for a larger space where Soma could continue to grow, but the global pandemic caused by covid-19 put those plans on hold. During the pandemic, Soma was ordered to close. Many therapists resigned due to the various strains put on families during the pandemic, and by the time we reopened, Amber's staff of 13 therapists had dwindled to only four people, and she had to close her satellite location entirely. More determined than ever, Amber found a way to keep her business from closing permanently, and through tenacity, focus, and creativity she was able to successfully rebuild her business only 14 months after initially closing: opening in a new location with 7 treatment rooms, a current staff of 24 massage therapists and 4 front desk staff members, and gross revenues exceeding $1,000,000 annually. Soma Massage Therapy has consistently won awards year after year and Amber is incredibly proud of the reputation Soma has as being a people-first business. Amber has learned that when she operates from a place of values, ethics, compassion, and respect, her business can withstand the test of time. Website | Instagram | YouTube | Facebook ABOUT MANON BOLLIGER, FCAH, RBHT As a de-registered (2021) board-certified naturopathic physician & in practice since 1992, I've seen an average of 150 patients per week and have helped people ranging from rural farmers in Nova Scotia to stressed out CEOs in Toronto to tri-athletes here in Vancouver. My resolve to educate, empower and engage people to take charge of their own health is evident in my best-selling books: 'What Patients Don't Say if Doctors Don't Ask: The Mindful Patient-Doctor Relationship' and 'A Healer in Every Household: Simple Solutions for Stress'. I also teach BowenFirst™ Therapy through and hold transformational workshops to achieve these goals. So, when I share with you that LISTENING to Your body is a game changer in the healing process, I am speaking from expertise and direct experience". Manon's Mission: A Healer in Every Household! For more great information to go to her weekly blog: http://bowencollege.com/blog. For tips on health & healing go to: https://www.drmanonbolliger.com/tips Follow Manon on Social – Facebook | Instagram | LinkedIn | ...
続きを読む
一部表示
