In this transformative episode, Lauren Dunn, Chief People Officer at WISS (a progressive accounting firm), shares her journey of reimagining workplace culture in an industry known for burnout and high turnover. With a background in hospitality and a passion for human potential, Lauren reveals how WISS is breaking the mold by prioritizing culture first, then performance - creating a workplace where employees are valued for who they are, not just what they do.

From mindfulness practices with accountants to navigating AI adoption with empathy, Lauren brings practical wisdom on building resilient, high-performing teams during times of rapid change.

00:00 Introduction and Lauren's Background at WISS

02:00 What Drew Lauren to WISS and the Culture Transformation

05:00 The Importance of Female Leadership and Representation

08:00 Defining Resilience Through Mindfulness and Presence

13:00 Supporting Employees Through Life Changes

16:00 The Philosophy: "Why Does an Accounting Firm Have to Be a

Crappy Place to Work?"

21:00 Culture First, Performance Second - The WISS Approach

25:00 Introducing Performance Metrics with Transparency

30:00 The Power of Seeing Potential in Others - Restaurant Industry

Story

35:00 Helping People Embrace AI and Technological Change

40:00 Learning and Development Through Mindfulness and DEI

44:00 Advice for Leaders Building Culture and Performance

47:00 Where to Connect with Lauren and Learn More About WISS

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