『The Digital Restaurant』のカバーアート

The Digital Restaurant

The Digital Restaurant

著者： Carl Orsbourn
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The latest on technology affecting the restaurant industry - for better and for worse.

© 2025 The Digital Restaurant アート クッキング マネジメント マネジメント・リーダーシップ 経済学 食品・ワイン
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  • Who sells $1 Billion of Ads to Restaurants?

    Who sells $1 Billion of Ads to Restaurants?
    2025/06/23

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    This week on The Digital Restaurant, I’m joined by a new co-host — Alex, an AI avatar — as we break down five headlines showing how delivery, automation, and AI are shaping the next wave of restaurant operations:

    01:10 – Olive Garden’s off-premise engine is humming
    Uber Direct integration, buy-one-take-one offers, and nearly 7% same-store sales growth from delivery alone

    05:25 – Yum China rolls out Q Smartt
    A voice-activated wearable assistant for managers, designed to surface operational insights in real time

    11:05 – GPT failed at report building
    QSR’s Mary Pillow Thompson spent a weekend trying to automate daily ops. The issue wasn’t the model—it was the lack of orchestration

    13:30 – DoorDash acquires Symbiosis for $175M
    A strategic bet on local commerce advertising, with closed-loop attribution from ad to order

    17:45 – Coco raises $80M to scale delivery bots
    Semi-autonomous, human-guided, and aiming for 10,000 units deployed by 2026

    Quote of the week:
    “Coco isn’t replacing humans — they’re redeploying them smarter.”

    Full episode: https://thedigitalrestaurant.buzzsprout.com

    #restauranttech #AI #offpremise #DoorDash #OliveGarden #CocoRobotics #YumChina #InvisibleTechnologies

    Shoutouts:
    Zach Rash, Joey Simons, Sam Altman, Ryan Graves, Mary Pillow Thompson, Alex (AI co-host)

    Support the show

    🔔 Subscribe to The Digital Restaurant Podcast and follow us on YouTube for more episodes that combine the love of food with the latest in technology. Your next restaurant tech adventure starts here!

    📖 Get your copy of the Delivering the Digital Restaurant books at www.theDigital.Restaurant

    🎤 Have Carl come and speak at your company conference! Learn more at www.theDigital.Restaurant

    🎙️📰Please subscribe to our newsletter and connect with Carl's Delivering the Digital Restaurant page on LinkedIn for their twice-a-month newsletter.

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    24 分
  • Rethinking the Restaurant Tech Stack

    Rethinking the Restaurant Tech Stack
    2025/06/09

    Send us a text

    What’s Inside This Episode?

    00:00 – Live from the National Restaurant Show
    Carl visits Chicago and joins Rich Faltot at Point B’s new Restaurant Technology Innovation Center.

    “We're stood in a room with 70 screens — and not one is for show.”


    01:00 – Why restaurant tech stacks are broken
    Legacy systems, data silos, fragmented integrations, and the cost of doing nothing.

    • POS replacements are “open heart surgery” for restaurants
    • Transformation takes 18–36 months on average
    • Success requires aligned leadership and future-facing thinking
    “The best stack isn’t best-in-class. It’s best for you.”


    06:00 – Customer obsession: the north star for tech decisions
    Rich outlines how leading brands maintain focus—on the guest experience, not shiny tools.

    • The best operators spend time in-store, watching, listening, learning
    • Every tool must make things easier for the team and better for the customer
    “If the tech’s not helping your guest, it’s not helping your business.”


    13:00 – Point B’s ‘Digital Safari’ and art-of-the-possible workshops

    • Real-world immersion through drive-thru, kiosk, and delivery UX testing
    • Cross-industry inspiration (NASCAR, Disney) drives better solutions
    “We get rid of mental boundaries so they can dream—just scary enough.”


    20:00 – Inside the tech center
    Carl takes a walking tour of the new Tech Center, featuring:

    • Multiple full-stack POS environments: Toast, PAR, Qu, Aloha and more
    • Integrated back-of-house systems: Restaurant365, SynergySuite, Decision Logic
    • Training and deployment environments built for test, learn, and change management
    “We're not here to sell tech. We're here to help restaurants get it right.”

    Support the show

    🔔 Subscribe to The Digital Restaurant Podcast and follow us on YouTube for more episodes that combine the love of food with the latest in technology. Your next restaurant tech adventure starts here!

    📖 Get your copy of the Delivering the Digital Restaurant books at www.theDigital.Restaurant

    🎤 Have Carl come and speak at your company conference! Learn more at www.theDigital.Restaurant

    🎙️📰Please subscribe to our newsletter and connect with Carl's Delivering the Digital Restaurant page on LinkedIn for their twice-a-month newsletter.

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    30 分
  • Will Autolane be the future for pickup?

    Will Autolane be the future for pickup?
    2025/05/26

    Send us a text

    This week on The Digital Restaurant, Carl is joined by restaurant real estate expert and 10Rep founder Kyle Inserra. Together they explore the rise of kitchen automation, curbside robotics, and why DoorDash is pausing its Voice AI. Packed with insights from the National Restaurant Show, this episode covers the latest in tech, data, and operations shaping the restaurant world.

    Timestamps:

    00:00:40 – AI Dominates the National Restaurant Show

    • AI matures beyond hype as operators start real implementation
    • Back-of-house robotics everywhere—from fryers to vid machines
    • Tariff uncertainty stalls investment for some tech vendors
      🗨️ “I saw so much automation for the back of house—everyone was there this year.” — Carl

    00:05:10 – AutoLane Launches Curbside OS for Autonomous Pickup

    • Think of it as air traffic control for self-driving food pickups
    • Testing in SF and Austin ahead of Tesla robo-taxi launches
    • Cuts pickup time from 2 minutes to 1 — massive implications
      🗨️ “It’s choreography for self-driving cars—and it's coming fast.” — Carl

    00:09:40 – Wingstop Goes All-In on Smart Kitchens

    • Proprietary AI forecasts demand and halves cook times
    • Rollout success across franchise system — rare in the space
    • Shows power of in-house tech stacks over integrations
      🗨️ “Wingstop isn’t trying to beat the competition—they’re trying to beat themselves.” — Kyle

    00:12:10 – DoorDash Trend Report: Robots, TikTok & Global Palates

    • Men more likely to trust AI-cooked meals; Gen Z shops by photo
    • Garlic naan, pad thai, miso soup among top 10 DoorDash orders
    • Half of users take 5–10 minutes deciding what to eat
      🗨️ “If you aren’t in the carousel, you’re not in the consideration set.” — Carl

    00:20:00 – DoorDash Pauses Voice AI, Names Preferred Tech Partners

    • Voice AI project shelved—for now—due to underperformance
    • Integration partners now include Toast, Square, Otter, Checkmate
    • More scrutiny coming for tech vendors to meet Doordash standards
      🗨️ “Most GenAI projects fail because they’re poorly tested—DoorDash just pressed pause.” — Carl

    Support the show

    🔔 Subscribe to The Digital Restaurant Podcast and follow us on YouTube for more episodes that combine the love of food with the latest in technology. Your next restaurant tech adventure starts here!

    📖 Get your copy of the Delivering the Digital Restaurant books at www.theDigital.Restaurant

    🎤 Have Carl come and speak at your company conference! Learn more at www.theDigital.Restaurant

    🎙️📰Please subscribe to our newsletter and connect with Carl's Delivering the Digital Restaurant page on LinkedIn for their twice-a-month newsletter.

    続きを読む 一部表示
    28 分

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