Public speaking is often framed as a stage skill—but for project leaders, it’s really a leadership skill. In this episode, Galen Low sits down with fractional PM, consultant, and award-winning Toastmaster Megan Cotterman to explore how communication, audience awareness, active listening, and adaptability show up in the everyday realities of project work. From project kickoffs and stakeholder updates to difficult conversations and team alignment, they unpack why strong communication is becoming even more valuable in an AI-powered world.

They also dive into practical ways introverted and ambiverted project managers can build confidence, develop resilience, and strengthen their ability to think on their feet—without becoming the loudest person in the room.

Resources from this episode:

• Join the Digital Project Manager Community
• Subscribe to the newsletter to get our latest articles and podcasts
• Connect with Megan on LinkedIn
• Visit Managed By Megan

In a marketing landscape shaped by lean teams, rising expectations, and an ever-expanding stack of AI tools, many leaders are asking the same question: do agencies still have a role to play? In this episode, Galen Low sits down with Tammy Valentine, President of LuckyTamm Marketing Group, to explore how boutique agencies are evolving in the age of AI—and why human expertise, trust, and collaboration still matter.

Together, they unpack where AI genuinely adds value, where it falls short, and how marketing leaders can build stronger agency partnerships that help them achieve more with less. Along the way, they share practical lessons on experimentation, brand trust, onboarding, and the fundamentals that continue to drive marketing success regardless of technology shifts.

Resources from this episode:

• Join the Digital Project Manager Community
• Subscribe to the newsletter to get our latest articles and podcasts
• Connect with Tammy on LinkedIn
• Visit LuckyTamm

What happens when AI stops being a tool you type into and starts becoming something you talk to? In this episode, Galen Low sits down with Oliver Shoulson, Agent Design and Engineering Lead at PolyAI, to unpack the surprisingly human problem at the heart of conversational AI: most AI conversations still feel weird.

From clunky chatbot scripts to overly polite “LLM voice” personas that sound like they were trained by a committee of HR robots, Oliver explains why good conversational design is less about mimicking humans perfectly and more about removing friction. The conversation explores the psychology of trust, the mechanics of social presence, and why the future of AI interfaces may depend less on visual design and more on understanding how people naturally speak, interrupt, hesitate, clarify, and collaborate.

Resources from this episode:

• Join the Digital Project Manager Community
• Subscribe to the newsletter to get our latest articles and podcasts
• Connect with Oliver on LinkedIn
• Check out Oliver’s website
• Visit PolyAI