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WFM is dead. At least, that's what Jimmy Hosang thinks - well, the tools, anyway. In this explosive conversation, Jimmy joins Irina on WFM Unfiltered to challenge everything we think we know about workforce management technology. Forget dashboards and legacy software; the AI revolution is already rewriting the rules of contact centre planning, and Jimmy doesn’t hold back.

From his unique perspective as a tech entrepreneur with WFM roots, Jimmy exposes how AI isn’t just disrupting processes - it’s replacing them. He talks openly about what planners need to survive in this new world, why most software vendors are selling snake oil, and how humans still have the edge - but only if we evolve.

You’ll learn why Excel’s days are finally numbered, what it really means when someone says “AI,” and why most operations teams are sleepwalking into a legal and compliance disaster. Jimmy breaks it down in plain English, and Irina isn’t afraid to push back. They dive into the difference between true automation and fake AI, unpack performance management in the age of machine learning, and share real stories of transformation and turmoil.

If you’re in workforce planning, leadership, or on the tech side of CX - this is your wake-up call. Come for the hot takes, stay for the survival strategies.

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Show Links:

• RightWFM website: www.rightwfm.com
• Email: Irina@rightwfm.com
• Podcast email: WFMUnfiltered@gmail.com
• Podcast Directory: www.wfmunfiltered.buzzsprout.com/share
• YouTube Channel: www.youtube.com/@WFMUnfiltered?sub_confirmation=1

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