We’ve hit episode 16—and this week, Matt and co-host Tom Mcilvenny are diving into a topic that every business owner faces sooner or later: the tricky truth about customers.We’ve all heard “the customer is always right”... but is that really true?💼 Drawing the line: when to say no and stick to your values⚖️ Setting boundaries that protect your time, energy, and sanity📉 The hidden cost of bad customers—and how they drain your business🤝 Respecting yourself so your best clients respect you more🧠 Why tough clients teach the best lessons (if you’re willing to learn)💡 Key Takeaway:Being professional doesn’t mean being a pushover. Respecting yourself, your time, and your team is good business.🔥 Whether you’re just starting out or managing a big client base, this episode is a must-listen for building healthier customer relationships—and stronger systems behind them.🎧 Listen now on Spotify | Watch on YouTube🔊 Spotify – https://open.spotify.com/show/4uqUUHLdho0f9o3hc0WjLZ📺 YouTube – https://www.youtube.com/@BritishBusinessPodcastFollow Matt:📸 Instagram – https://www.instagram.com/mrmattholland/👨‍💻 LinkedIn – https://www.linkedin.com/in/mrmattholland/📱 TikTok – https://www.tiktok.com/@mrmattholland❌ X – https://x.com/mrmattholland1Follow Tom:👨‍💻 LinkedIn – https://www.linkedin.com/in/tom-mcilvenny-b15b9555/💬 Drop a comment with your wildest or worst customer experience—and how you handled it!#BritishBusiness #CustomerExperience #BusinessBoundaries #Entrepreneurship #Leadership #SmallBusiness #RespectYourTime #ServiceStandards