This week on CTRL + Care: Michelle and Katie break down the biggest digital care stories of the week, from Peterborough's person-centred AI chatbot 'Hey Geraldine' to the hidden environmental cost of generative AI. They also unpack the risks of over-reliance on tech after a payment platform glitch leaves people without vital care, and share insights from a new report on digital maturity in Welsh care services.

Timestamps:

00:00 Introduction to Control Plus Care

02:42 Council in Peterborough turns experienced worker into AI chatbot

07:24 The Hidden Energy Behind Every Prompt - Mark Topps Caring Bytes

12:43 AI health diagnosis tool - NHS Health Annie

18:17 Social Care Wales - New report recommends steps to help social care reach its digital potential

24:05 Tech failure leaves thousands of disabled people unable to pay their care workers

Links: Council in Peterborough turnsexperienced worker into AI chatbot - BBC News

· “The Hidden Energy Behind Every Prompt” - Mark Topps, CaringBytes

· https://fortune.com/2025/07/20/uk-health-service-ai-tool-false-diagnoses-patient-screening-nhs-anima-health-annie

· https://socialcare.wales/news-stories/new-report-recommends-steps-to-help-social-care-reach-its-digital-potential

· Come and hearmore about the report's findings and recommendations

· https://www.disabilitynewsservice.com/payments-companys-tech-failure-leaves-thousands-of-disabled-people-struggling-to-pay-their-care-workers// Tech glitch leaves some disabledpeople unable to pay for care - BBC News