『The Connected Leadership Podcast』のカバーアート

The Connected Leadership Podcast

The Connected Leadership Podcast

著者： Evergreen Podcasts
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 Speaker and author on professional relationships, Andy Lopata, explores great connections with experts and high achievers worldwide.Andy Lopata, H & A Lopata ltd 2020 マネジメント・リーダーシップ リーダーシップ 出世 就職活動 経済学
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  • Is Command & Control Finally Dead? with Myles Downey

    Is Command & Control Finally Dead? with Myles Downey
    2025/12/15
    The age of the top-down, "do as I say" leader is obsolete. We all know it, yet many organisations are still clinging to the old command and control model. Why? Because most leaders are terrified of what comes next. The fear of relinquishing control is real, and a vague "coaching culture" isn't a strong enough replacement. In this powerful episode from the archive, Andy Lopata is joined by globally recognised leadership coach and author of The Enabling Manager, Myles Downey. Myles argues that the solution isn't to abandon control, but to transform it. He unveils his practical and humane "Align and Enable" framework—a model that replaces outdated authority with a dynamic balance of "Will" (clarity, accountability) and "Love" (trust, nurturing). Discover how to lead, manage, and coach effectively to unlock true team engagement and high performance. This is the practical blueprint for the future of leadership you've been waiting for. In this episode you will learn Why is simply creating a "coaching culture" a dangerous trap that leaves many managers feeling fearful and ineffective? What can leaders learn from the US military's "mission command" about empowering teams to make decisions without losing control? How can balancing the two essential human drives of "Love" (enabling) and "Will (accountability) transform you from a boss into a true leader? What are the three simple pillars—the Why, What, and How—that create true team alignment and unlock extraordinary performance? How are Millennials and Gen Z forcing a leadership revolution, and what happens to the leaders who refuse to adapt? 3 Actionable Insights Adopt the Lead, Manage, Coach Framework: Understand that your role is multifaceted. Build a Trust-Based Relationship First: The "Align and Enable" model only works on a foundation of trust. Before you can effectively lead, manage, or coach, you must invest time in understanding your team members. This trust is what gives you the permission to switch between the different modes of leadership. Don't Just Delegate Tasks, Communicate the Mission: Ensure every team member understands the overarching business objective and exactly how their role contributes to it. SELECTED LINKS FROM THE EPISODE Connect with Andy Lopata: Website | Instagram | LinkedIn | X/Twitter | YouTube Connect with Myles Downey: Website |LinkedIn | The Financial Times Guide to Mentoring Episode 149 Featuring Myles Downey
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    19 分
  • The Art of Being Ridiculously Easy to Do Business featuring David Avrin

    The Art of Being Ridiculously Easy to Do Business featuring David Avrin
    2025/12/08
    You believe your biggest competitive advantage is the quality of your work. You’re wrong. In today’s fast-paced world, your customers have quietly started to care about something else far more. In this sharp and eye-opening episode from the archive, Andy Lopata revisits his conversation with customer experience expert David Avrin, who drops a bombshell: for the first time in history, convenience has officially supplanted quality as the primary reason customers choose you—or leave you. This isn't just about faster delivery. It's a deep dive into the hidden points of friction—the frustrating websites, the chatbot dead-ends, the rigid policies—that are silently driving your best customers to your competitors. David provides a masterclass on how to stop frustrating your audience and start being ridiculously easy to do business with. This episode is an urgent wake-up call for any leader who thinks "good enough" is still good enough. Key Takeaways What is the crucial difference between Customer Service and Customer Experience (and why does getting it wrong make your relationships irrelevant)? Why do customers now willingly pay more for the exact same item just to get it one day sooner, even when they don't need it? What is the “voicemail of the internet” that 86% of your potential customers refuse to use (and is it on your website right now)? What is the magic six-word phrase your team can use to turn a frustrating policy-driven "no" into a moment of customer loyalty? How are your automated emails and "please take our survey" requests secretly pushing your most loyal customers away for good? Tune in to learn more and gain more insights from this episode of the Connected Leadership Bytes Actionable Insights Become Ridiculously Easy to Do Business With: Conduct a "friction audit" of your customer's journey. Map every step from initial contact to final follow-up and identify every delay, complicated form, or frustrating process. Challenge your team to cut at least four unnecessary steps this month. Digitise the Process, Personalise the Person: Use automation for routine, one-way communications like billing or newsletters. However, ensure every automated system has a clear, easy-to-find "off-ramp" to a real human. Never automate personal follow-ups where a human touch is expected. Empower Your Team to Say "Yes": Stop neutering your employees with rigid policies. Train them on what a good decision looks like within your business model and give them the authority to be flexible. Equip them with the phrase, "Let me tell you what I can do," to solve problems on the spot. SELECTED LINKS FROM THE EPISODE Connect with Andy Lopata: Website | Instagram | LinkedIn | X/Twitter | YouTube Connect with David Avrin: Website |LinkedIn | The Financial Times Guide to Mentoring Episode 148 Featuring David Avrin
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    19 分
  • Why 'Man Up' is Bad for Business with Stephen Whitton and Moe Carrick

    Why 'Man Up' is Bad for Business with Stephen Whitton and Moe Carrick
    2025/12/01
    What does masculinity mean in today's workplace? This episode moves beyond outdated stereotypes to explore the powerful dynamic of masculine and feminine energies—and why a healthy balance is crucial for modern leadership. Andy Lopata is joined by Stephen Whitton, a leader from the UK automotive industry, and DEI practitioner Moe Carrick. Together, they redefine masculine energy as the drive for goals and competition, and feminine energy as the capacity for compassion, collaboration, and empathy. The conversation reveals how workplaces have historically over-promoted dysfunctional masculine traits like "rugged individualism" while suppressing essential feminine ones, to the detriment of all genders. Andy, Stephen and Moe discuss the paradox faced by men and women: women who display masculine traits are often labeled "aggressive," while men who show vulnerability are seen as "weak." The guests provide actionable advice for leaders, from fostering curiosity and psychological safety to systemising "connective labour"—the essential work of making employees feel seen and valued. This episode isn't about demonising masculinity. It’s a powerful call to celebrate its positive aspects—like drive and courage—while integrating them with the feminine energies we all possess, allowing everyone to show up as their authentic, whole selves. What We Discussed in the Episode: Energy, Not Gender: Reframing the debate from a binary of men and women to a spectrum of "masculine" (driven, competitive) and "feminine" (collaborative, empathetic) energies that exist in everyone. The Cost of Imbalance: Workplaces have long rewarded dysfunctional masculine traits while penalising feminine ones, leading to burnout, a lack of authenticity, and poor mental well-being for all employees. The Vulnerability Paradox: Vulnerability is a key feminine trait essential for modern leadership, yet men are often punished for showing it, while women are penalised for displaying traditionally "strong" masculine traits. The Leadership Shift: Leaders must actively cultivate environments of curiosity and acceptance. Celebrating Healthy Masculinity: The goal isn't to eliminate masculine energy but to integrate it. Drive, ambition, and strength are vital, but become truly powerful when balanced with compassion and collaboration. SELECTED LINKS FROM THE EPISODE Connect with Andy Lopata: Website | Instagram | LinkedIn | X/Twitter | YouTube Connect with Moe Carrick: Website |LinkedIn | Connect with Stephen Whitton: Website The Last Human Job by Allison Pugh The Athena Doctrine by John Gerzema and Michael D'Antonio The Financial Times Guide to Mentoring
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    46 分
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