Why would a student of chiropractic want to learn with The Business Academy?

Renee Kennard and Jessica Corrado share their insights on effectively managing a front desk in a healthcare setting. They highlight the importance of ongoing training, efficient scheduling, and clear communication with patients to ensure high compliance rates and patient visits. The speakers emphasize the need for front desk staff to control conversations, manage inquiries with effective scripting, and engage patients during check-ins. They also discuss strategies for attracting new patients through community drives and the significance of tracking patient visits for better compliance. Overall, the focus is on building a collaborative and efficient front desk team to enhance patient care.

We were thrilled to welcome Dr. Randy Snyder, a master of driving referrals, reactivations, and retention in his chiropractic practice. With over a decade of partnership with the Business Academy, Dr. Snyder shared his simple yet powerful systems that consistently deliver 18–22 new patients and reactivations per week. From building lifelong patient relationships to encouraging whole-family care, his practical strategies are easy to implement and can transform any practice. Stay tuned for a crash course in his methods that make referrals and retention effortless!

Join Dr. Ernie Cassara and his Office Manager Stephanie DeWitt as they pull back the curtain on one of the most organized and effective front desks in the game. They’ll walk you through the exact systems, scripts, and protocols they use to keep patients on schedule, retain them through care plans, and smoothly transition them into wellness — all with structure, consistency, and minimal chaos.

Front Desk Rockstars, all staff, Practice Owners

Dr. Brian Dopps is a 3rd generation Chiropractor in Milton Kansas. He has doubled the practice in a little over a year that he has been working with The Business Academy with a $2 Million dollar practice in a small town, just opened his second location with more coming and has systems in, staff working well and is enjoying practice and treating many more patients than ever before.

High-value, high-ticket plans don’t sell themselves—but they also don’t require sleazy tactics. In this no-fluff webinar, closing expert Cindy Ard returns to show you how to confidently guide patients through a cash-based decision without fear, fumbles, or financial awkwardness. Learn how to frame value, read the room, and close with conviction.

WHO’S THIS FOR? Case Managers, Office Managers, Practice Owners, Front Desk, and anyone involved in patient conversions.

Listen as Dr. Gary Rademacher hosts Dr. Joe Donnelli on The Business Academy, revealing how strategic training led to an astounding 620% growth in his practice. Uncover powerful insights and actionable training systems to skyrocket your office's success!

Join Dr. Gary Rademacher as he interviews Dr. Scott Taylor on The Business Academy, diving into the systems that built a thriving healthcare practice. Discover actionable strategies for patient engagement, practice management, and growth in this insightful discussion!