エピソード

  • From Crawlspaces to Callbacks: How Home Service Pros Are Winning Back Time with Aiva

    From Crawlspaces to Callbacks: How Home Service Pros Are Winning Back Time with Aiva
    2025/05/06
    In this episode of Voice First AI, host Michael explores the challenges faced by home service professionals in managing business calls while on the job site. He examines the stressful impact of missed calls on the business, customers, and the professionals themselves. To help with this, he introduces Ava, an artificial intelligence (AI) assistant designed to handle missed calls, appointments, and workflow navigation even when the professional's hands are 'full.' Ava performs various tasks like call attending, message summarizing, instant call follow-ups via text, and rerouting calls to teammates, or other professionals when needed. He also details optional features like the Smart Scheduler, Voice Appointment Assistant, FAQ Assistant, and Job Status Lookup which can automate tasks further. All of these can potentially ease the stress of the professionals, improve their work lifecycle, and provide a better customer experience. He encourages the professionals to try Ava to experience the transformation.
    • Michael Pierce | Linktree
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    11 分
  • She Never Misses a Call — Meet the AI Agent Changing Real Estate Forever

    She Never Misses a Call — Meet the AI Agent Changing Real Estate Forever
    2025/04/30
    In this podcast episode, listeners gain valuable insight into how AI can help real estate professionals stay on top of their game while maintaining their sanity. Discussing the critical issue of missed calls, the host highlights the impact that every unanswered ring can have - lost leads, opportunities, and trust. As a solution, the host introduces Ava - an AI-powered receptionist capable of handling multiple aspects of your business, from answering calls with warmth and professionalism to providing instant call summaries, follow-up messages and integrating with your team. Listeners learn about Ava’s game-changing features and upgrades that free agents from repetitive tasks, allowing them to focus on closing deals and building relationships. Finally, the benefits of a balanced professional and personal life with Ava are discussed as agents can enjoy quality family time or even holidays while their business runs smoothly.
    • Michael Pierce | Linktree
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    12 分
  • Keep the Chair Full, Not the Voicemail: How AIVA Is Changing the Game for Barbers, Salons, and Spas

    Keep the Chair Full, Not the Voicemail: How AIVA Is Changing the Game for Barbers, Salons, and Spas
    2025/04/29
    The podcast episode of Voice First AI, hosted by Michael, focuses on illustrating the problem of missed business calls, particularly in service-based sectors like hairdressing and massage therapy where one's hands are often busy. The conversation delves into how every missed call equates to a potential missed client and possible lost revenue. To solve this issue, Michael introduces the audience to AIVA, an Artificial Intelligence (AI) receptionist designed to answer calls, summarize them, send follow-up messages, and route calls to appropriate team members. AIVA operates 24/7, ensuring business professionals don't miss out on potential business opportunities. The host signs off by inviting listeners to explore AIVA’s web page for more information and to potentially integrate AIVA into their team.
    • AIVA AI Answering Service
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    10 分
  • Answering the Call: How Aiva is Transforming Missed Opportunities into Business Growth

    Answering the Call: How Aiva is Transforming Missed Opportunities into Business Growth
    2025/04/28
    In this episode of Voice First AI, host Michael introduces Ava, a game-changing answering service transforming the face of businesses. Not just another answering service, Ava is an intelligent virtual assistant that captures every opportunity, builds trust, and ensures no call goes unanswered, allowing businesses to maintain momentum without experiencing burnout. Michael sheds light on how Ava represents the voice of businesses even when they are unavailable, scheduling appointments, managing interactions and providing unprecedented customer service 24/7. The episode further uncovers the profound impact of Ava, allowing businesses to expand without jeopardizing their personal life and promoting a healthy work-life balance. With Ava, the podcast suggests that businesses are no longer just surviving, but thriving, answering the call to build a life and career they've always dreamt of.
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    8 分
  • Give Your Bot a Soul: From Shakespeare to Snoop

    Give Your Bot a Soul: From Shakespeare to Snoop
    2025/04/23
    In the debut episode of the Voice First AI Podcast hosted by Michael Pierce, the topic of AI system prompts and their importance in shaping an AI's personality and user interaction are explored. The discussion commences with an in-depth explanation of system prompts, likening them to a script that directs the AI's personality, behavior, and interaction style. Different AI personalities ranging from a Shakespearean bot to a hip-hop sage are explored, highlighting how such unique traits can drastically change user engagements. The podcast further delves into real-world applications, including how dynamic AI personalities can enhance sales, customer support, and even meditation experiences. A step-by-step guide on creating these personalized AI prompts is provided, complete with a live demonstration of an AI interaction. The podcast concludes with a challenge for listeners to create three new AI personas and a preview of the upcoming episode. This episode emphasizes the power of system prompts in fostering dynamic and engaging AI experiences.
    • Aiva Answering Service
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    14 分
  • Why Talking to Robots Is the Smartest Thing You’ll Do Today

    Why Talking to Robots Is the Smartest Thing You’ll Do Today
    2025/04/23
    In this episode of "Voice First AI", Michael explores the transformative world of conversational AI and why it's becoming an invaluable asset in business, specifically customer service. The episode, titled 'Why Talking to Robots Is the Smartest Thing You’ll Do Today,' emphasizes the efficiency of AI assistants, referencing their non-stop work ethic, lack of need for breaks, and constant cheerfulness. Michael notes that voicemail is becoming obsolete, leading to many lost leads, which can be rectified by employing AI assistants like Ava. Ava is praised for not only answering calls, but also enhancing customer interactions, sending follow-up messages, and summarizing call details with emotional nuance. He further illustrates the power of conversational AI with a real-world story about Bobby's Auto & Brake's successful integration of Ava into their customer service strategy. Michael concludes the episode by encouraging businesses to embrace conversational AI, highlighting its ability to provide reliable, professional, and friendly service while enhancing a brand's image. The episode concludes with a teaser for the next episode's humorous story involving a customer believing their car to be haunted.
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    9 分
  • Grease, Grit, and the AI Girl Who Took the Call & How a tire shop stopped missing calls and started booking more business—with a little help

    Grease, Grit, and the AI Girl Who Took the Call & How a tire shop stopped missing calls and started booking more business—with a little help
    2025/04/17
    In this episode of Voice First AI, the host, Michael, shares how Ava, the AI-powered receptionist, is revolutionizing the auto repair industry. He recounts how Ava, by answering phones in a busy auto shop, helps capture more business while relieving the technicians from the disruption of answering calls. The AI receptionist handles everything - from answering inquiries, scheduling appointments, sending call summaries, and even managing a shop’s Google Sheet or CRM - all in a seamless, professional, and efficient manner. The podcast also touches on Ava's smart features, like the status lookup assistant and voice command appointment booking, which provide added convenience. Additionally, listeners are introduced to Ava's referral program, designed to reward shop owners for sharing their positive experience with Ava with fellow shop owners. An exciting teaser promises a tale about Ava's interaction with a customer convinced their car was haunted, promising further proof of Ava's skillful handling of every type of call.
    • Aiva Answering Service
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    11 分
  • The Angry Caller, the Calm AI, and the Best Customer Service Moment I Never Had | When Aiva met Mr. Shouty… and absolutely handled it.

    The Angry Caller, the Calm AI, and the Best Customer Service Moment I Never Had | When Aiva met Mr. Shouty… and absolutely handled it.
    2025/04/17
    In this episode of Voice First AI titled: 'The Angry Caller, the Calm AI, and the Best Customer Service Moment I Never Had,' Michael explores an interaction with an irate customer that was defused by the AI named Ava. Ava, programmed to gauge customer emotions and respond calmly, effectively diffused the tense situation and turned it into a positive customer experience. The owner of a plumbing company, struggling to handle a high volume of calls, uses Ava to manage customer complaints. One customer's anger was quickly quelled by Ava's calm, collected, and solution-oriented response strategy, serving as a testament to the potential benefits that AI can bring to a business's customer service department. Ava's story highlights the tremendous potential of AI in improving customer experience by taking the emotional volatility out of the equation.
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    9 分