Join Marc Rudkowski and Douglas Park as they dive into the world of Amazon Connect with special guest Jeremy Puent, Principal Specialised Solution Architect for Amazon Connect. Discover the latest innovations in contact center technology, explore the art of re-architecting for the cloud, and learn how consumption-based pricing is revolutionizing the industry. Whether you're a seasoned professional or new to the field, this episode is packed with insights and strategies to elevate your customer experience. Tune in for a thought-provoking discussion that challenges the status quo and inspires you to think bigger.

Amazon Connect Badges: https://aws.amazon.com/blogs/contact-center/elevate-your-amazon-connect-skills-with-specialty-training-badges/

In this episode, Marc and Doug welcome Sheila, a Principal Product Manager at AWS, to discuss the latest features and innovations in Amazon Connect. They explore the evolution of the Agent Workspace, the introduction of multi-user web and video calling, and the integration of third-party applications. The conversation highlights the importance of AI in enhancing agent productivity and improving customer experiences. Sheila shares insights on how the Agent Workspace is designed to streamline operations and adapt to various customer needs, emphasizing the continuous innovation within Amazon Connect.

https://aws.amazon.com/blogs/contact-center/enhance-customer-engagement-with-amazon-connect-multi-user-in-app-web-and-video-calling/

Join us on the Amazon Connect podcast as we unlock the secrets of outbound campaign success with industry experts Anjan Mukherjee, Marc Rudkowski, and Douglas Park. Discover how cutting-edge features like multi-profile campaigns and AI-driven insights are transforming customer engagement. Whether you're aiming to boost conversions or slash churn rates, this episode is packed with actionable strategies to supercharge your outbound efforts. Tune in for a dynamic discussion that promises to elevate your customer interactions to new heights!