Is your business growing… but your customer loyalty shrinking? Are you worried AI will make your brand feel robotic, transactional, or cold? In this episode of Small Business Big AI, Kim and Hal reveal how to turn artificial intelligence into your secret weapon for human connection at scale.

Discover how small businesses are using AI tools like Google Alerts—not for automation alone, but to listen better, remember smarter, and create moments that make customers feel deeply seen. Inspired by the legacy of Cheers, this episode offers a refreshing take on scaling without losing your soul.

Whether you’re a founder, solopreneur, or scaling teamleader, this conversation will show you how to transform tech overwhelm into connection superpowers.

What You’ll Learn:

• What the “AI Cheers Effect” is—and how it changes the loyalty game
• How to use AI to proactively sense disconnection before it costs you
• The “listening system” you can build in under 20 minutes
• How small AI tweaks (like Google Alerts + smartfilters) drive big relationship ROI
• Why scaling intimacy is your unfair advantage in the age of automation
• What Moonshots and All-In Podcast say about AI’s future—and what it means for YOU

Episode Highlights:

“AI doesn’t replace relationships—it reveals the onesyou’re about to lose.”

“You don’t need more tools. You need more touch.”

“The most powerful AI tool in your business… is still you.”

Perfect For:

• Small business owners scaling customer relationships
• Entrepreneurs overwhelmed by AI hype but hungryfor real strategies
• Service-based businesses looking to personalize at scale
• Brand builders, marketers, and founders aiming to grow without losing trust

Resources Mentioned:

Google Alerts Set-up Tips → https://support.google.com/websearch/answer/4815696?hl=en

Exponential Mindset by Peter Diamandis; https://youtu.be/zpw64xIlgJ0?list=TLGGjZSH0_qosLMwMTA2MjAyNQ

All-In Podcast – AI Doom vs Boom episode; https://youtu.be/O_AfZ6J0ToE?list=TLGGB_JgYcJODAgwMTA2MjAyNQ

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If this episode helped shift your mindset or sparked newideas, please subscribe, leave a review, and share it withanother entrepreneur who’s navigating AI. Every listen helps us reach more small businesses ready to become technology-enabled superpowers.

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Music Credit: “I Am with You” by Dream Cave; EpidemicSound via iStock.com

Sound Effects: https://pixabay.com/sound-effects/

Jazz Music (Whiskey Bar Restaurant Casino BackgroundIntro Theme) Music by MaksymMalko from Pixabay

Chicago Shuffle Blues Music by JuliusH. from Pixabay