The 3 Shifts Your Customer Success Team Needs to Own Revenue
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The 3 Shifts Your Customer Success Team Needs to Own Revenue
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Should CS Own Revenue? Most teams are already doing it. Just not doing it well.
In this episode, I dive deep into the Revenue Ownership model of Customer Success—where CS owns both retention and expansion—and share the three critical shifts your team needs to make to actually succeed:
✅ A Mindset Shift: From service to growth
✅ A Culture Shift: From passive to proactive
✅ A Strategy Shift: From value realization to value creation
Because if you’re giving your CSMs revenue targets without changing how they operate, you’re setting them up to fail.
🎧 Listen to learn how to:
- Evolve your CS motion without losing customer trust
- Empower your team to lead revenue conversations
- Unlock long-term, scalable growth through CS
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Until next time, keep driving success and speaking the language of revenue!