Ten Minutes With... Bernadine Euers

Find Bernadine Euers: Linkedin | ASORC | Find a Rehabilitation Counsellor

ASORC at 50: Bernadine Euers on What Rehabilitation Counsellors Do

Rhea marks this 50th episode of the Intelligent Rebellion Podcast “Ten Minutes With” by speaking with Bernadine Euers, CEO of Australian Society of Rehabilitation Counsellors (ASORC), which is celebrating its 50-year anniversary after starting in 1976.

They discuss ASORC’s recent first major face-to-face conference in about 10 years, acknowledging emcee Liz Wright, Aunty Norma’s Welcome to Country, and contributions from directors, fellows, members, and speakers.

Rhea notes Rehabilitation Counsellors are underutilised and poorly understood in workers compensation and personal injury, prompting Bernadine to explain that the work is “deep,” treating the whole person, coordinating across professionals and systems (including justice and education), and aiming to become unnecessary once clients regain participation.

Bernadine highlights ongoing learning, ASORC’s “find a Rehabilitation Counsellor” website tool, and her inclusion-focused background.

00:00 Open Banter

00:44 Episode 50 Milestone

01:16 Meet Bernadine and ASORC

02:15 Conference Highlights

03:36 What Rehab Counsellors Do

03:52 Why They're Underused

04:46 Deep Whole Person Work

07:10 How to Find One

08:12 Bernie's Inclusion Journey

10:35 Wrap Up and Thanks

"Ten Minutes With" is brought to you by The Intelligent Rebellion and is a Threesticks Production.

Copyright (c) Threesticks Pty Ltd & Rhea Mercado (R)

The team who produce the The Intelligent Rebellion Podcast, and Ten Minutes With Podcast acknowledge the traditional owners and ongoing custodians of the land on which the podcast is recorded. We are located on the land of the Dharug people. We pay our respects to all Aboriginal and Torres Strait Islander people, and to the Elders past, present and emerging

The Intelligent Rebellion Podcast, and Ten Minutes With Podcast is a Threesticks Production. Hosted and Produced by Rhea Mercado. Our Emperor of Sound, Original Music Man and Executive Producer is Wills. Copyright 2026 Threesticks Pty Ltd & Rhea Mercado®.

THE BIG PRINT - DISCLAIMER

The contents of this program / podcast is made available for entertainment purposes. The views and information expressed by the Guests of the program represents the view and opinions of the Guest and does not necessarily represent the view or opinions of Rhea Mercado® and/or Threesticks Pty Ltd. The information presented in this podcast is not intended to be a substitute for any other professional rehabilitation advice, injury management advice, rehabilitation advice, medical advice, legal advice, financial advice, diagnosis, or treatment nor a substitute for guidelines, legislations, frameworks, processes or procedures. We encourage you always seek advice which meets your personal and/or professional circumstances and specific needs.

Rhea Mercado® and Threesticks Pty Ltd hereby disclaims any and all liability to any part for any direct, indirect, implied, punitive, special, incidental or other consequential damages arising directly or indirectly from any use of the content, which is provided as is and without warranties.

See omnystudio.com/listener for privacy information.

Ten Minutes With... Mat Seeto

Find Mat Seeto: Linkedin

Mat Seeto on Trauma-Informed Factual Investigations in Workers Compensation

Rhea interviews Mat Seeto, CEO of Clarity Workplace Solutions, recounting how they first met at CrossFit Blacktown before discussing Mat’s career evolution across 21 years in workers compensation.

Mat outlines roles in claims and self-insurance at NSW Police Force, Wesfarmers and Westpac (including some Asia Pacific claim exposure), a period in rehab with Konekt, a career break to help establish his wife’s CrossFit gym, then a return to NSW Police before moving into investigation services and eventually becoming CEO of Clarity about four years ago.

He challenges stereotypes of investigations as surveillance, noting surveillance is under 10% of their work, with most being factual investigations. Mat explains Clarity’s person-centered, trauma-informed approach to gather a claimant’s version of events to support decision-makers, improve claimant engagement, and aid return to work, and suggests simple language for explaining referrals.

00:00 Hello

00:28 Meet Mat Seeto

01:18 CrossFit First Impression

02:36 Career Journey Recap

05:08 Investigations Misconceptions

06:37 Trauma Informed Approach

09:27 Positive Early Interactions

10:59 30 Second Referral Script

11:43 Wrap Up And Thanks

"Ten Minutes With" is brought to you by The Intelligent Rebellion and is a Threesticks Production.

Copyright (c) Threesticks Pty Ltd & Rhea Mercado (R)

The team who produce the The Intelligent Rebellion Podcast, and Ten Minutes With Podcast acknowledge the traditional owners and ongoing custodians of the land on which the podcast is recorded. We are located on the land of the Dharug people. We pay our respects to all Aboriginal and Torres Strait Islander people, and to the Elders past, present and emerging

The Intelligent Rebellion Podcast, and Ten Minutes With Podcast is a Threesticks Production. Hosted and Produced by Rhea Mercado. Our Emperor of Sound, Original Music Man and Executive Producer is Wills. Copyright 2026 Threesticks Pty Ltd & Rhea Mercado®.

THE BIG PRINT - DISCLAIMER

The contents of this program / podcast is made available for entertainment purposes. The views and information expressed by the Guests of the program represents the view and opinions of the Guest and does not necessarily represent the view or opinions of Rhea Mercado® and/or Threesticks Pty Ltd. The information presented in this podcast is not intended to be a substitute for any other professional rehabilitation advice, injury management advice, rehabilitation advice, medical advice, legal advice, financial advice, diagnosis, or treatment nor a substitute for guidelines, legislations, frameworks, processes or procedures. We encourage you always seek advice which meets your personal and/or professional circumstances and specific needs.

Rhea Mercado® and Threesticks Pty Ltd hereby disclaims any and all liability to any part for any direct, indirect, implied, punitive, special, incidental or other consequential damages arising directly or indirectly from any use of the content, which is provided as is and without warranties.

See omnystudio.com/listener for privacy information.

Ten Minutes With... Eva Lai

Find Eva Lai: Linkedin

Eva’s “Citizen of the World” Story: From Greece to Argentina to Australia (and Rome)

Instead of recording this episode in-person, Rhea and Eva chat on a Friday afternoon as Eva prepares for a weekend in Murwillumbah and Rhea records from her car in Sydney.

In a playful intro, Eva describes herself as a travel-loving “citizen of the world,” then explains her diverse background: Greek parents, maternal grandparents migrating to Buenos Aires, Eva born in Argentina, and the family moving to Australia when she was two, where she grew up in Melbourne.

Eva later lived in Rome for four years, working in retail and currency exchange before roles at PWC doing legal translating and research, aiming for the Australian Embassy. She recounts persistently following up for years, being offered a role, then turning it down due to missing her family.

Eva talks about stumbling into workers compensation and using it as a vehicle to fulfill her passion for helping others.

00:00 Friday Catch Up

00:10 Weekend Away Plans

00:58 Remote Recording Setup

01:30 Intro

02:08 Citizen Of The World

02:34 Family Migration Story

04:36 Life In Rome

05:37 Embassy Dream And Regret

07:24 Sliding Doors Scenario

08:19 Finding Purpose Helping People

09:38 Wrap Up And Goodbye

"Ten Minutes With" is brought to you by The Intelligent Rebellion and is a Threesticks Production.

Copyright (c) Threesticks Pty Ltd & Rhea Mercado (R)

The team who produce the The Intelligent Rebellion Podcast, and Ten Minutes With Podcast acknowledge the traditional owners and ongoing custodians of the land on which the podcast is recorded. We are located on the land of the Dharug people. We pay our respects to all Aboriginal and Torres Strait Islander people, and to the Elders past, present and emerging

The Intelligent Rebellion Podcast, and Ten Minutes With Podcast is a Threesticks Production. Hosted and Produced by Rhea Mercado. Our Emperor of Sound, Original Music Man and Executive Producer is Wills. Copyright 2026 Threesticks Pty Ltd & Rhea Mercado®.

THE BIG PRINT - DISCLAIMER

The contents of this program / podcast is made available for entertainment purposes. The views and information expressed by the Guests of the program represents the view and opinions of the Guest and does not necessarily represent the view or opinions of Rhea Mercado® and/or Threesticks Pty Ltd. The information presented in this podcast is not intended to be a substitute for any other professional rehabilitation advice, injury management advice, rehabilitation advice, medical advice, legal advice, financial advice, diagnosis, or treatment nor a substitute for guidelines, legislations, frameworks, processes or procedures. We encourage you always seek advice which meets your personal and/or professional circumstances and specific needs.

Rhea Mercado® and Threesticks Pty Ltd hereby disclaims any and all liability to any part for any direct, indirect, implied, punitive, special, incidental or other consequential damages arising directly or indirectly from any use of the content, which is provided as is and without warranties.

See omnystudio.com/listener for privacy information.

Find Anjelo Ratnachandra: Linkedin | Beyond Pain |

In 2023, we recorded a conversation with Anjelo Ratnachandra "The Intelligent Rebellion" podcast, and its message is more relevant now than ever. This is the 10min version of that conversation. Listen to the full episode

Host Rhea Mercado interviews physiotherapist Anjelo Ratnachandra, founder of Beyond Pain, about treating chronic pain and illness through a biopsychosocial lens.

Anjelo shares his 20-year background across chronic pain, fatigue, mental health, long COVID, and counselling, plus lived experience after a collapsed lung and a Molotov cocktail attack that led to burns and chronic pain; despite medical doubts, he later trekked to Everest Base Camp, influenced by a Buddhist philosophy and a commitment to “walk the talk.”

Rhea and Anjelo discuss why identical pathologies can recover differently, how guidelines are guardrails with necessary grey areas, and why education, empathy, and client-centered interdisciplinary teamwork can outperform routine hands-on care. They address overtreatment, dependency/learned helplessness, outcome measurement, self-management, and how to raise sex and intimacy concerns in assessment.

Want the full story? Check out the complete episode 019.

00:00 Meet Anjelo Ratnachandra
00:13 Physio Career Path
00:48 Pain Clinic Lessons
01:14 Molotov Attack Story
01:55 Everest Base Camp Goal
02:49 Mindset and Upbringing
03:39 Biopsychosocial Rehab
04:50 Education Over Hands On
06:02 Clinician to Patient Insights
07:25 Industry Gaps and Overtreatment
09:07 Intimacy and Chronic Pain
11:08 How to Ask the Taboo
11:36 Advice for New Clinicians
12:34 Where to Find Ange
12:50 Final Takeaways

"Ten Minutes With" is brought to you by The Intelligent Rebellion and is a Threesticks Production.

Copyright (c) Threesticks Pty Ltd & Rhea Mercado (R)

The team who produce the The Intelligent Rebellion Podcast, and Ten Minutes With Podcast acknowledge the traditional owners and ongoing custodians of the land on which the podcast is recorded. We are located on the land of the Dharug people. We pay our respects to all Aboriginal and Torres Strait Islander people, and to the Elders past, present and emerging

The Intelligent Rebellion Podcast, and Ten Minutes With Podcast is a Threesticks Production. Hosted and Produced by Rhea Mercado. Our Emperor of Sound, Original Music Man and Executive Producer is Wills. Copyright 2026 Threesticks Pty Ltd & Rhea Mercado®.

THE BIG PRINT - DISCLAIMER

The contents of this program / podcast is made available for entertainment purposes. The views and information expressed by the Guests of the program represents the view and opinions of the Guest and does not necessarily represent the view or opinions of Rhea Mercado® and/or Threesticks Pty Ltd. The information presented in this podcast is not intended to be a substitute for any other professional rehabilitation advice, injury management advice, rehabilitation advice, medical advice, legal advice, financial advice, diagnosis, or treatment nor a substitute for guidelines, legislations, frameworks, processes or procedures. We encourage you always seek advice which meets your personal and/or professional circumstances and specific needs.

Rhea Mercado® and Threesticks Pty Ltd hereby disclaims any and all liability to any part for any direct, indirect, implied, punitive, special, incidental or other consequential damages arising directly or indirectly from any use of the content, which is provided as is and without warranties..

See omnystudio.com/listener for privacy information.

Ten Minutes With... Rebecca Harris

Find Rebecca Harris: Linkedin

Rhea interviews Rebecca Harris, Acting CEO of WorkCover WA for a short chat about her background and approach to diversity and inclusion.

Rebecca describes herself as a career public servant and educator who became passionate about workers compensation, injury management, and return to work, and she also shares her love of dance and her on-stage “Thunderstruck” entrance.

She recounts starting engineering at 17and moving into maths teaching to bring a different style as she rarely saw role models who looked like her. Rebecca discusses being the only culturally and linguistically diverse student in her engineering cohort and how that shaped her leadership.

At WorkCover WA she partnered with the Red Cross to recruit highly skilled Ukrainian refugees, and she urges leaders to turn diversity into impact through culturally informed leadership that amplifies historically disadvantaged voices.

00:00 Intro

00:43 Who is Rebecca Harris?

01:40 Dance and Thunderstruck

03:15 Math Teacher Origins

03:43 Engineering to Teaching Story

05:34 Diversity and Representation

08:15 Hiring in partnership with the Red Cross at WorkCover WA

11:11 Leading Inclusion for Impact

12:55 Wrap Up and Thanks

"Ten Minutes With" is brought to you by The Intelligent Rebellion and is a Threesticks Production.

Copyright (c) Threesticks Pty Ltd & Rhea Mercado (R)

The team who produce the The Intelligent Rebellion Podcast, and Ten Minutes With Podcast acknowledge the traditional owners and ongoing custodians of the land on which the podcast is recorded. We are located on the land of the Dharug people. We pay our respects to all Aboriginal and Torres Strait Islander people, and to the Elders past, present and emerging

The Intelligent Rebellion Podcast, and Ten Minutes With Podcast is a Threesticks Production. Hosted and Produced by Rhea Mercado. Our Emperor of Sound, Original Music Man and Executive Producer is Wills. Copyright 2026 Threesticks Pty Ltd & Rhea Mercado®.

THE BIG PRINT - DISCLAIMER

The contents of this program / podcast is made available for entertainment purposes. The views and information expressed by the Guests of the program represents the view and opinions of the Guest and does not necessarily represent the view or opinions of Rhea Mercado® and/or Threesticks Pty Ltd. The information presented in this podcast is not intended to be a substitute for any other professional rehabilitation advice, injury management advice, rehabilitation advice, medical advice, legal advice, financial advice, diagnosis, or treatment nor a substitute for guidelines, legislations, frameworks, processes or procedures. We encourage you always seek advice which meets your personal and/or professional circumstances and specific needs.

Rhea Mercado® and Threesticks Pty Ltd hereby disclaims any and all liability to any part for any direct, indirect, implied, punitive, special, incidental or other consequential damages arising directly or indirectly from any use of the content, which is provided as is and without warranties.

See omnystudio.com/listener for privacy information.

Ten Minutes With... Denise Fishlock

Find Denise Fishlock Linkedin

Rhea interviews Denise Fishlock, a specialised insurance manager with 36 years in workers compensation, who began as a Dedicated Claims Officer at Fairfield Council in 1990, studied an MBA and OHS certificates, and built a national perspective through roles with large employers.

Denise shares personal background and discusses being at a crossroads after leaving a high-pressure role at Woolworths at the end of March 2026. During a three-month break she travelled to Vietnam, spent time with family in Queensland, reconnected locally, read Atomic Habits, and focused on health, including 10 Parkruns and planning leg surgery. She reflects on perfectionism and advises younger workers to pursue better life balance, prioritising exercise, health, and kindness while adjusting to a changed sense of identity after work.

00:00 Welcome and Introductions

00:27 Denise Career Journey

02:27 Leaving Woolworths Reset

04:11 Finding Fun and Balance

05:12 Health Habits and Parkrun

06:17 Advice to Younger Self

07:19 Perfectionism and Identity

08:36 Prioritising Self Care

10:01 Wrap Up and Goodbye

"Ten Minutes With" is brought to you by The Intelligent Rebellion and is a Threesticks Production.

Copyright (c) Threesticks Pty Ltd & Rhea Mercado (R)

The team who produce the The Intelligent Rebellion Podcast, and Ten Minutes With Podcast acknowledge the traditional owners and ongoing custodians of the land on which the podcast is recorded. We are located on the land of the Dharug people. We pay our respects to all Aboriginal and Torres Strait Islander people, and to the Elders past, present and emerging

The Intelligent Rebellion Podcast, and Ten Minutes With Podcast is a Threesticks Production. Hosted and Produced by Rhea Mercado. Our Emperor of Sound, Original Music Man and Executive Producer is Wills. Copyright 2026 Threesticks Pty Ltd & Rhea Mercado®.

THE BIG PRINT - DISCLAIMER

The contents of this program / podcast is made available for entertainment purposes. The views and information expressed by the Guests of the program represents the view and opinions of the Guest and does not necessarily represent the view or opinions of Rhea Mercado® and/or Threesticks Pty Ltd. The information presented in this podcast is not intended to be a substitute for any other professional rehabilitation advice, injury management advice, rehabilitation advice, medical advice, legal advice, financial advice, diagnosis, or treatment nor a substitute for guidelines, legislations, frameworks, processes or procedures. We encourage you always seek advice which meets your personal and/or professional circumstances and specific needs.

Rhea Mercado® and Threesticks Pty Ltd hereby disclaims any and all liability to any part for any direct, indirect, implied, punitive, special, incidental or other consequential damages arising directly or indirectly from any use of the content, which is provided as is and without warranties.

See omnystudio.com/listener for privacy information.

Ten Minutes With... Rhea Mercado

Find Rhea Mercado: Linkedin

Rhea records a solo episode reflecting on May 2026, when she travelled across regional New South Wales on a StateCover Mutual roadshow representing It Pays to Care, running morning workshops for local government injury management, WHS, and HR professionals.

She describes how work travel often means only seeing airports, hotels, and venues, and shares her control-focused routines, in-flight listening habits, and ability to nap and wake for snacks.

Highlights include dinners with the roadshow crew, visiting Coffs Harbour’s Big Banana with rehabber Claire, eating at Alfio’s in Orange, and a five-hour drive to Tamworth with Clayton Waters.

In Tamworth she learns about Combined Driving Events and notes a presentation masterclass by Peter Bell and Natalie Salameh.

00:00 Back from the Road

01:03 Travel Routine and Control

01:33 Flying Habits and Snacks

02:39 Regional Dinners and Big Bananas

03:55 Pizza on Pineapple Debate

04:26 Fog Delays and Tamworth Dash

05:50 Road Trip with Clayton

07:56 Tamworth CDE Discovery

09:39 Making Boring Awards Engaging

11:10 What May Taught Me

12:39 Final Thanks and Sign Off

"Ten Minutes With" is brought to you by The Intelligent Rebellion and is a Threesticks Production.

Copyright (c) Threesticks Pty Ltd & Rhea Mercado (R)

The team who produce the The Intelligent Rebellion Podcast, and Ten Minutes With Podcast acknowledge the traditional owners and ongoing custodians of the land on which the podcast is recorded. We are located on the land of the Dharug people. We pay our respects to all Aboriginal and Torres Strait Islander people, and to the Elders past, present and emerging

The Intelligent Rebellion Podcast, and Ten Minutes With Podcast is a Threesticks Production. Hosted and Produced by Rhea Mercado. Our Emperor of Sound, Original Music Man and Executive Producer is Wills. Copyright 2026 Threesticks Pty Ltd & Rhea Mercado®.

THE BIG PRINT - DISCLAIMER

The contents of this program / podcast is made available for entertainment purposes. The views and information expressed by the Guests of the program represents the view and opinions of the Guest and does not necessarily represent the view or opinions of Rhea Mercado® and/or Threesticks Pty Ltd. The information presented in this podcast is not intended to be a substitute for any other professional rehabilitation advice, injury management advice, rehabilitation advice, medical advice, legal advice, financial advice, diagnosis, or treatment nor a substitute for guidelines, legislations, frameworks, processes or procedures. We encourage you always seek advice which meets your personal and/or professional circumstances and specific needs.

Rhea Mercado® and Threesticks Pty Ltd hereby disclaims any and all liability to any part for any direct, indirect, implied, punitive, special, incidental or other consequential damages arising directly or indirectly from any use of the content, which is provided as is and without warranties.

See omnystudio.com/listener for privacy information.

Ten Minutes With... Warwick Brown

Find Warwick: Linkedin | At Work OH& S Linkedin | At Work OH&S

What is EMDR? A 10-Minute Breakdown with Psychologist Warwick In a short podcast chat,

Rhea speaks with Psychologist Warwick, who has 25 years’ experience and runs At Work OH&S, a business providing both rehab and treatment with a focus on trauma and pain management.

Warwick explains how he moved into trauma work through assisting pharmacies after hold-ups and later chronic pain work via rehab providers.

The main discussion introduces Eye Movement Desensitisation and Reprocessing (EMDR), described as a gold-standard trauma treatment also used for pain, using bilateral stimulation to induce a REM-like state so the brain can process “target memories” without requiring retelling.

Warwick outlines identifying a target memory and negative belief, running stimulation in sets, checking client responses, and aiming to keep the memory while removing distress; he notes it can be highly effective for some clients but isn’t suitable for everyone, so clinicians trial tolerability and may use trauma-focused CBT instead.

00:00 Intro

00:42 Meet Warwick

01:27 Why Trauma Pain

02:31 What Is EMDR

04:06 How EMDR Works

06:08 Target Memories Setup

07:16 Rhea's Skepticism

08:22 Who It Helps

09:56 Wrap Up

"Ten Minutes With" is brought to you by The Intelligent Rebellion and is a Threesticks Production.

Copyright (c) Threesticks Pty Ltd & Rhea Mercado (R)

The team who produce the The Intelligent Rebellion Podcast, and Ten Minutes With Podcast acknowledge the traditional owners and ongoing custodians of the land on which the podcast is recorded. We are located on the land of the Dharug people. We pay our respects to all Aboriginal and Torres Strait Islander people, and to the Elders past, present and emerging

The Intelligent Rebellion Podcast, and Ten Minutes With Podcast is a Threesticks Production. Hosted and Produced by Rhea Mercado. Our Emperor of Sound, Original Music Man and Executive Producer is Wills. Copyright 2026 Threesticks Pty Ltd & Rhea Mercado®.

THE BIG PRINT - DISCLAIMER

The contents of this program / podcast is made available for entertainment purposes. The views and information expressed by the Guests of the program represents the view and opinions of the Guest and does not necessarily represent the view or opinions of Rhea Mercado® and/or Threesticks Pty Ltd. The information presented in this podcast is not intended to be a substitute for any other professional rehabilitation advice, injury management advice, rehabilitation advice, medical advice, legal advice, financial advice, diagnosis, or treatment nor a substitute for guidelines, legislations, frameworks, processes or procedures. We encourage you always seek advice which meets your personal and/or professional circumstances and specific needs.

Rhea Mercado® and Threesticks Pty Ltd hereby disclaims any and all liability to any part for any direct, indirect, implied, punitive, special, incidental or other consequential damages arising directly or indirectly from any use of the content, which is provided as is and without warranties.

See omnystudio.com/listener for privacy information.