In this episode of Multifamily Tech Talk, Dom Beveridge and Jonathan Bucklew are joined by AppFolio’s Matthew Baird, CTO and Teddy Ho, Director of Product, AI.

AppFolio was built long before generative AI, but began rethinking its platform soon after the arrival of ChatGPT. The resulting journey from a traditional system of record toward an AI-first platform is the subject of this episode.

The panel explores:

• The recent history of AppFolio’s technology, and its early response to generative AI and its decision to let users interact with property management software through natural language.
• How customers’ embrace of AppFolio’s natural language interface breaks down conventional feature boundaries in property management software,
• How repeatable processes and operational knowledge can be encoded into workflows rather than remaining in spreadsheets, employees’ heads.
• How AppFolio combines the language model with property management context, permissions and rules governing how work should be performed, and how it incorporates external LLMs.
• What AppFolio learns from customers’ prompts and how it provides a clearer view of what customers expect the platform to do than conventional clickstream data.
• What’s coming next: How AI may raise expectations, reduce manual data assembly and change how we interact with software.

To get access to the latest 20for20 articles, papers and news about forthcoming events, subscribe to our blog at 20for20.com.

Jonathan Buckelew (Co-Host) is the co-founder of the CRE AI Studio, a resource for real estate owners and operators adopting AI. Learn more at: creaistudio.com.

Connect with Dom Beveridge (Principal, 20for20) via LinkedIn, or email to dom@20for20.com.

Our theme, “Beautiful Geometry” by Phish Funk is licensed under a Attribution-NonCommercial 3.0 International License.

In this first episode of the new season of Multifamily Tech Talk, Dom Beveridge and Jonathan Buckelew are joined by two seasoned CTOs: Greg Carey of The RMR Group and Doug Pearce of Waterton to discuss how their organizations are adopting AI and what they are learning along the way.

The panel explores:

• Three levels of AI adoption: Personal productivity, workflow automation and proprietary platforms each offer different sources of value.
• How the biggest opportunity lies not in accelerating existing processes, but in redesigning them around the outcomes companies want to achieve.
• What AI automation has to do with centralization and automation
• How build-versus-buy decisions are changing as AI-generated code makes internal development more practical, while increasing the value of vendors with proprietary data, scale and genuine integration capabilities.
• A new “front door” for technology: Core systems will remain the trusted source of record, but AI may become the interface through which users direct work across multiple platforms.

To get access to the latest 20for20 articles, papers and news about forthcoming events, subscribe to our blog at 20for20.com.

Jonathan Buckelew (Co-Host) is the co-founder of the CRE AI Studio, a resource for real estate owners and operators adopting AI. Learn more at: creaistudio.com.

Connect with Dom Beveridge (Principal, 20for20) via LinkedIn, or email to dom@20for20.com.

Our theme, “Beautiful Geometry” by Phish Funk is licensed under a Attribution-NonCommercial 3.0 International License.

Maintenance improvement is often framed as a route to lower staffing costs. In this episode of Tech Talk with 20for20, a panel accompanying the release of The New Economics of Maintenance Improvements explores a much broader source of value: better operations, happier residents and stronger NOI.

Dom Beveridge is joined by Josh Gampp of UDR, Gregory Stobart of MG Properties and Sorin Michnea of SuiteSpot to discuss:

• The real sources of ROI in maintenance, and how time savings translate into faster turns, better service and stronger retention not necessarily direct labor savings.

• A single source of truth: Bringing maintenance, resident and operational data together gives teams the context to identify problems and make better decisions.

• Workflow-driven operations: Consistent playbooks improve planning and execution while preserving the flexibility required by different properties and markets.

• Communication built into the workflow: Automated updates keep residents informed and reduce the delays and administrative work caused by manual handoffs.

• KPIs as diagnostic tools: Metrics should reveal where workflows need attention, rather than becoming narrow targets that teams learn to manage around.

Download your FREE copy of the new 20for20 White Paper “The New Economics of Maintenance Improvement” here.

Special thanks to our sponsor for this research project, SuiteSpot.

To get access to the latest 20for20 articles, papers and news about forthcoming events, subscribe to our blog at 20for20.com.

Connect with Dom Beveridge (Principal, 20for20) via LinkedIn, or email to dom@20for20.com.

Our theme, “Beautiful Geometry” by Phish Funk is licensed under a Attribution-NonCommercial 3.0 International License.