In this episode of Multifamily Tech Talk, Dom Beveridge and Jonathan Bucklew are joined by AppFolio’s Matthew Baird, CTO and Teddy Ho, Director of Product, AI.

AppFolio was built long before generative AI, but began rethinking its platform soon after the arrival of ChatGPT. The resulting journey from a traditional system of record toward an AI-first platform is the subject of this episode.

The panel explores:

• The recent history of AppFolio’s technology, and its early response to generative AI and its decision to let users interact with property management software through natural language.
• How customers’ embrace of AppFolio’s natural language interface breaks down conventional feature boundaries in property management software,
• How repeatable processes and operational knowledge can be encoded into workflows rather than remaining in spreadsheets, employees’ heads.
• How AppFolio combines the language model with property management context, permissions and rules governing how work should be performed, and how it incorporates external LLMs.
• What AppFolio learns from customers’ prompts and how it provides a clearer view of what customers expect the platform to do than conventional clickstream data.
• What’s coming next: How AI may raise expectations, reduce manual data assembly and change how we interact with software.

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Jonathan Buckelew (Co-Host) is the co-founder of the CRE AI Studio, a resource for real estate owners and operators adopting AI. Learn more at: creaistudio.com.

Connect with Dom Beveridge (Principal, 20for20) via LinkedIn, or email to dom@20for20.com.

Our theme, “Beautiful Geometry” by Phish Funk is licensed under a Attribution-NonCommercial 3.0 International License.