In this episode, we explore the cutting edge of food innovation with Benjamin Barrow — a multilingual food scientist whose journey spans microbiology, sensory science, and global product development. Currently an Associate Sensory Scientist at Lamb Weston, Ben blends technical expertise with marketing savvy, having led R&D initiatives and built a thriving social media presence. Join us as we unpack the science behind what we eat, the future of food, and how curiosity and communication fuel innovation.

We’re kicking Season 2 off with something special! Hailey and Rachael spent a day with one of Lamb Weston's amazing partner growers, Ted Tschirky, to explore what makes the Lamb Weston grower partnership so unique. Check out this special episode to learn about Ted, his passion for growing potatoes, and the legacy he is passing down to his son.

Learn more about Ted and Tschirky Farms here: https://www.lambweston.com/about/global-locations/united-states/columbia-region/tschirky-farms.html

In this episode, we're excited to talk with Hailey Krumland about our Quality here at Lamb Weston. Visit our website at https://tater-talk.transistor.fm/ and listen to learn more! Visit the link to let us know about other topics you'd like us to talk about on the show! https://forms.office.com/r/vYdvjXmKpP

Five Key Takeaways:

1. Sampling and Testing: Multiple checkpoints for testing raw materials, including plant tissue and storage samples, help understand size, defects, sugars, and solids in potatoes.
2. Handling Customer Complaints: Complaints come from various sources like direct feedback, store operators, sales teams, social media, and a 1-800 number. The team investigates and resolves issues by checking production records and communicating with manufacturing teams.
3. Using Technology: Advanced technology like sorters and scanners helps identify and manage defects in potatoes, ensuring consistent quality.
4. Quality Certifications: Facilities follow certifications like the BRC audit to ensure food safety. Customer-specific audits and internal checks also help maintain quality.
5. Continuous Improvement: The company takes contamination seriously and uses customer feedback to improve. The QA team works to fix issues and enhance product quality.