What happens when a seasoned insurance professional gets honest about everything wrong with the industry?

In this episode of I Hate Insurance, Rick and Parker Lindsey sit down with Steve Beultel for an honest conversation about why insurance is broken—from the convoluted process of underwriting to claims that make customers feel more like liabilities than partners.

Steve shares decades of front-line experience, breaking down how bad incentives, poor communication, and a culture of “saving money” over delivering value have led to widespread frustration on all sides of the table. But it’s not all doom and gloom—Steve and Rick explore what good insurance could and should look like, emphasizing transparency, partnership, and common sense over red tape.

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Enjoy!

In This Episode You'll Learn:

• Why trying to “save money” on insurance often leads to bigger problems

• What needs to happen to fix the broken broker–underwriter–carrier pipeline

• How to spot a bad deal (and what a win-win actually looks like)

• What agents should really be doing if they want to serve clients with integrity

• Why common sense beats industry jargon every single time

• The real danger behind sloppily sold policies

• How Steve’s approach to partnership changes the claims game

• What new insurance professionals need to know about educating themselves

• And much more…

Resources

XINSURANCE website

I Hate Insurance Podcast Youtube channel