From Crisis of Trust to a Culture of Encounter
In this solo episode of Shift Beyond Conversations, host Rich Jones reflects on themes from a recent Theos Think Tank lecture by Andy Burnham, Mayor of Greater Manchester - a talk that asked one urgent question: how do we rebuild trust - in one another, in public systems, and in the very idea of community itself?
Drawing on Burnham’s call to move from a crisis of trust to a culture of encounter, Rich explores what happens when local agency is hollowed out, when politics becomes distant, and when the systems built to help people end up feeling soulless.
Linking Burnham’s vision to the Shift Beyond philosophy, this episode examines how we might design systems that are more human, relational, and locally rooted, where trust is treated as infrastructure and connection as the starting point, not the outcome.
Rich offers three movements for reflection:
Naming the Fracture - understanding the loss of trust and shared truth.
Reimagining the Local - moving from systems at people to systems with people.
Practising the Shift - ten practical actions to rebuild connection and agency.
Throughout the episode, he unpacks what Burnham’s proposed “Live Well” model means for local systems change, and how Angels Connect - a digital referral and triage platform born from St Andrew’s Community Network - embodies that same shift: technology built not for scale but for trust.
It’s a conversation about humility, shared power, and the courage to rebuild from the bottom up, a reminder that real change begins not with control, but with connection.
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🔗 About the Series
Shift Beyond Conversations explores how we can build solutions to poverty, inequality, and injustice without building empires.
🎙️ Hosted by Rich Jones, CEO of St Andrew’s Community Network and Angels Connect.
🎧 Produced in partnership with Shift Beyond and Angels Connect - reimagining systems for dignity, justice, and change.