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What happens when a C-suite executive asks the marketing team about bottom-line impact and is met with blank stares? For Mike Strata, that uncomfortable moment became the catalyst for creating Galileo, a revolutionary marketing analytics platform that's exposing the massive blind spots in how businesses measure marketing effectiveness.

You're about to discover why the metrics you've trusted for years might be leading you astray. Mike reveals how one company was unknowingly losing 40 cents on every dollar spent on their seemingly "best-performing" marketing channel while a neglected channel was quietly generating 4.5x returns. This isn't an isolated case – Mike consistently finds companies can achieve at least 30% improvement with no additional spending simply by correcting these hidden inefficiencies.

The conversation challenges fundamental assumptions about marketing accountability. For decades, marketers have hidden behind vanity metrics like impressions and click-through rates without connecting these activities to actual revenue generation. Galileo changes this by tracking every touchpoint along the customer journey and revealing which combinations of tactics actually drive sales, not just traffic.

This episode isn't just for marketers – it's essential listening for business leaders who want to transform marketing from a cost center to a strategic driver of profitable growth. You'll learn why the traditional silos between sales and marketing are crumbling as both disciplines become increasingly data-driven and accountable for measurable results. As Mike notes, "The marketers of tomorrow are going to be data-first, open-minded learners who constantly challenge the status quo."

Ready to uncover the blind spots in your marketing strategy? Listen now to discover how data-driven accountability could revolutionize your approach to growth. Then share your thoughts with us on social media – we'd love to hear how you're measuring marketing impact in your organization!

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Have you ever felt like your marketing dollars are disappearing into thin air? Or wondered why your sales team struggles to convert seemingly good leads? The answer might lie in how well you understand who you're actually selling to.

In this enlightening episode, Craig Andrews and Evan Polin tackle the often misunderstood concept of customer personas and why they're fundamental to business success. As Evan aptly puts it, "If you don't know what a good prospect looks like, you're never going to find them." They reveal how properly defined personas serve as your business compass, guiding every marketing decision and sales conversation toward greater profitability.

The hosts share practical strategies for developing detailed personas, from conducting client interviews and analyzing historical data to exploring psychographic elements like communication preferences and lifestyle choices. Their baseball analogy brilliantly illustrates the problem many businesses face: being a pitcher with twenty catchers behind the plate means you might eventually hit one, but that's not an efficient strategy. Instead, they show how focusing on specific, profitable personas creates that "sweet spot" where marketing and sales align perfectly.

Craig and Evan don't just theorize—they provide real-world examples from their own businesses. Evan explains how he markets differently to attorneys versus commission-based salespeople, while Craig shares insights about targeting home service professionals. Their examples demonstrate that effective personas go far beyond basic demographics to include how prospects think, where they spend time, and what language resonates with them.

Whether you're struggling with unfocused marketing efforts or frustrated by low conversion rates, this episode offers concrete steps to transform your approach. Listen now to discover how well-crafted customer personas can turn your business from throwing "spaghetti at the wall" to precisely targeting the prospects who will become your most profitable clients.

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What if everything you thought about your ideal customer was wrong? In this eye-opening conversation with Kevin O'Connor, Vice President of Strategic Coaching and Consulting for Align5 and scaling up business coach, we uncover the crucial difference between high-revenue customers and truly profitable core customers that can transform your entire business strategy.

Kevin challenges conventional thinking by defining core customers as those who not only generate maximum profit but are also genuinely passionate about your product or service. This distinction proves revolutionary for businesses struggling to grow efficiently. "Revenue is vanity, profit is sanity, and cash is monarch," Kevin explains, highlighting why chasing revenue alone can lead businesses astray.

The episode takes a fascinating turn when Kevin discusses applying "Moneyball" principles to business metrics. Just as the Oakland A's discovered that traditional baseball statistics weren't predictive of wins, your business may be focusing on the wrong indicators of success. Through compelling examples from his experience with call centers, Kevin demonstrates how conventional wisdom about quality scores completely inverted reality—the centers with the highest internal quality scores actually had the worst customer retention.

Perhaps most valuable are Kevin's actionable takeaways: calculate customer-level profitability, correlate your KPIs with actual outcomes, and align sales and marketing based on real customer feedback and data. For entrepreneurs looking toward an eventual exit, implementing these systems can dramatically increase business valuation, potentially transforming standard industry multiples of 3-5× into premium valuations of 10-15×.

Ready to revolutionize how you identify, serve, and profit from your core customers? Listen now and discover the data-driven approach that might just transform your business growth trajectory forever.