Are you a business owner struggling to figure out why they're leaving or not coming back? The answer is likely in the feedback you’re not getting or the way you’re giving it. In this critical episode, we dissect the art of feedback: how to ask for it, how to give it, and most importantly, how to receive it without getting defensive.

We share a personal story about a high-stakes corporate moment when one of us received a piece of feedback from a superior. We weren't sure the superior was correct, but we understood that perspective is reality. Instead of reacting defensively, we chose to take a "poll" with other colleagues to see if this was a common viewpoint or just one person's opinion. This is a prime example of putting aside ego to seek Holistic Growth and improve how you show up for your team.

We discuss why you can't be too blunt when delivering feedback, you have to frame it from the angle of I'm trying to help you. Learn the difference between giving feedback as a means of venting versus an attempt to drive change. Remember, feedback is the breakfast of champion, and complacency is the enemy of progress.

Watch the full episode at https://youtu.be/yjqM3NO2Nk0

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What is one piece of constructive criticism you've received that led to your biggest growth? Drop a comment below!

"I always tell my staff, anytime you're getting feedback, I want you guys to start from a foundation that no one hates you, no one is trying to tear you down, no one is trying to take your job. So they don't have to be defensive. Like, yeah, you know, like just start with that as a foundation."

(00:00) - Why Customers are Leaving Your Business and You Don't Know Why

(01:14) - Welcome to Beyond The Grind BTG and Episode Topic

(02:48) - The Problem with Giving Feedback That's Too Blunt

(04:10) - Is Your Feedback Constructive or Destructive?

(07:13) - Perspective is Reality: Why Intention Doesn't Matter

(09:17) - Feedback is the Breakfast of Champion for Growth

(11:09) - Should You Ask Permission Before Giving Feedback?

(12:38) - How Net Promoter Score and Agile Methodology Apply

(14:51) - Why Constructive Criticism Must Be One-on-One

(17:07) - How to Position Yourself to Receive Any Feedback

(22:34) - The Situation, Behavior, Impact (SBI) Framework for Giving Feedback

(25:46) - The Compliment Sandwich Method

(29:21) - Complacency is the Enemy of Progress and the Final Takeaway