From Ashes to Solutions: The Phoenix Project Revisited

Today, my guest is Alex Benay. Alex has recently returned to the federal service of Canada to lead the modernization of Canada's federal payroll system. Starting in 2009 and launching in 2015. The Phoenix project was meant to replace a 40 year old technology stack and save millions of taxpayer dollars each year. However, after launch it quickly became apparent that there were major inconsistencies and gaps in paying Canada's, 290,000 federal civil servants. The project has continued to be a black eye for the government and costs have continued to bloom. This is the kind of project that most people stay far away from. But Alex is no stranger to courageous initiatives.

Resource Links:

• Alex Benay - LinkedIn
• Cynefin Model
• Goss Gilroy Inc.
• Miramichi
• Accenture
• Edward Guest “It Couldn’t Be Done”
• Industry Partners mentioned:
  • Accenture | Dayforce | EY | CGI
• Audit Reports
  • 2018 Spring Reports of the Auditor General of Canada to the Parliament of Canada
  • Lessons Learned from the Transformation of Pay Administration, Goss Gilroy Inc

Recorded in September of 2024

This is a show about the people that make digital public service work. If you'd like to find out more, visit northern.co/311-podcast/

We're going to keep having conversations like this. If you've got ideas of guests we should speak to, send us an email to the311@northern.co.

Northern LinkedIn