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This week on the Talking Pools Podcast, Andrea shares a behind-the-scenes story that every pool pro can relate to—getting reassigned to a different service route after a property manager’s complaint. What really happened? Was it about the water? The filter? Or something completely out of left field?

Andrea takes us through the awkward conversation with her boss, the eyebrow-raising “feedback” from the property manager, and the ripple effect it had on her week. We dig into what it’s like to have someone else’s opinion—valid or not—impact your work assignments, and how technicians can navigate those situations without losing their cool (or their sense of humor).

From the politics of property management to the realities of keeping clients happy while still doing things the right way, this episode gives you an unfiltered look at the sometimes petty, sometimes baffling, and often hilarious world of professional pool service.

💬 In This Episode:

• Why Andrea got switched to a different route and what the property manager actually said
• How management decisions can be swayed by customer perception
• Tips for maintaining professionalism when reassigned
• Stories from the crew about similar “client drama” moments
• Andrea’s take on whether she dodged a bullet or lost a favorite stop

Whether you’ve been on the receiving end of a “we want someone else” request or just want a peek at the interpersonal side of pool service, you’ll be laughing, nodding along, and maybe even shouting “YEP!” at your speakers.

📍 Listen in for: Andrea’s brutally honest reaction to the switch… and the petty thought she didn’t say out loud.

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