Episode Summary

In this Clarity Coven feature, Steph sits down with Alisha Bean, a long-time client turned mastermind member, to talk about what actually breaks when a business grows—and why most founders don’t realize the real problem until they’re already overwhelmed.

This conversation digs into the moment where things are technically “working,” but everything feels harder: communication is messy, systems are duct-taped together, the founder is back in the weeds, and the business starts pulling more instead of giving freedom.

Steph and Alisha unpack the difference between growth and scaling, the danger of 20-step workflows that require constant founder approval, and why hiring support doesn’t magically remove responsibility—it changes how leadership shows up.

1. What “leaks” look like in a growing business—and why patching them stops working
2. The most common presenting problems (communication + systems) vs. the real root causes
3. Why your 20-step process is quietly sabotaging your ability to scale
4. The difference between growth (more volume) and scaling (more efficiency + stability)
5. How to delegate without losing awareness—and why that’s the actual CEO move
6. Why hiring an executor isn’t “magic” (and what to expect when you do)
7. The identity shift Alisha experienced going from “the shoes are too big” to fully owning her expertise
8. Alisha’s best advice for service providers building in a noisy, comparison-heavy online space

1) “It’s working” isn’t the same as “it’s built to scale.”

Most businesses do work… until they don’t. If your systems were set up for one level of volume, they’ll start breaking when you grow. That’s not a personal failure—it’s a systems mismatch.

2) Duct tape is not a long-term strategy.

When your backend is 15 tools “kind of” talking to each other, leaks are inevitable: missed handoffs, duplicated work, rising software costs, and team confusion.

3) Simplifying is scaling.

If a process takes 20 steps and 10 approvals from you, you don’t have a workflow—you have a founder chokehold. Cutting it down (and pre-approving decisions) is how you stop being the bottleneck.

4) Delegation doesn’t mean “checking out.”

Stepping out of execution doesn’t mean you stop knowing what’s happening. You keep awareness, build trust, and create clear lanes so your team can move without you micromanaging.

5) Confidence changes your marketing.

Alisha shares how proving the concept (to herself and the right clients) changed how she showed up—no more “hoping” people believe in her… just telling the truth about what she’s already doing.

Instagram: https://www.instagram.com/alisha.bean.obm/

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In this Clarity Coven feature, Steph sits down with Alissa Mills, aka The Luxe Momager—an Online Business Manager who left a demanding corporate role after a life threatening wake-up call and rebuilt her life and career around what actually matters.

This conversation is about far more than operations and management. It’s about choice, sustainability, leadership, and the luxury of designing a business that supports your life, not the other way around.

Alissa shares her journey into entrepreneurship, the realities behind “effortless” online success, and why care, presence, and authenticity are the foundation of any business that’s meant to last.

In this episode, we cover:

1. The pivotal moment that pushed Alissa out of corporate and into entrepreneurship
2. Why social media makes business look easier (and faster) than it actually is
3. The misconception that CEOs need to do everything themselves
4. Choosing your “hard” instead of defaulting to burnout
5. Delegation as a leadership skill—not a weakness
6. Letting go of perfection and building a brand rooted in care and humanity
7. Why authenticity beats polish every single time
8. Redefining luxury as choice, not aesthetics

A moment that hits hard:

Alissa opens up about realizing her business isn’t just about skills or services—it’s about making sure no one feels alone while building something meaningful. That clarity reshaped not only her brand, but how she shows up as a leader, a mom, and a human.

If you’re building a service-based business, wrestling with imposter syndrome, or feeling the pressure to have it all figured out already—this episode is a deep exhale and a reality check in the best way.

Follow along with Alissa on Instagram: https://www.instagram.com/theluxemomager/

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In this episode of Rooted & Relentless, Steph breaks down one of the most overlooked stakeholder groups in business: Your Biz Buddies.

These are the people who have never paid you, never hired you, and never collaborated with you—yet still recommend you, refer you, and do not hesitate to associate their reputation with yours.

This episode is a quick, grounded reminder that your reputation is doing more selling than your marketing ever will. And mad encouragement to give a little extra love and care to the people who support you even when it's not directly monetary, sending you referrals and opportunities like it's their job.

In This Episode, We Cover:

1. What “Biz Buddies” actually are (and why they matter)
2. How referrals from Biz Buddies convert faster than cold leads
3. Why trust—not transactions—is the foundation of these relationships
4. Simple, human ways to care for Biz Buddies without making it weird
5. How reputation quietly becomes your most powerful growth engine

Key Takeaways:

1. Biz Buddies lead people to you without being asked
2. Trust is pre-built when someone drops your name
3. These relationships save time, energy, and emotional labor
4. You don’t manufacture them—you earn them
5. How you move matters more than what you sell

Notable Quotes:

1. “Your reputation is your revenue.”
2. “Biz Buddies exist because of how you move, not what you sell.”
3. “You don’t manufacture these relationships—you earn them.”

What’s Coming Next:

The Stakeholder Experience series continues with:

1. Your Team — contractors, W-2s, and support roles
2. Yourself — because yes, you are a stakeholder too

Loved This Episode?

Support ya girl by subscribing, sharing, and leaving a review. That Biz Buddy support, ya feel me?

Then, shoot me a message on IG and tell me how I can do the same for you: https://www.instagram.com/virtually_stephrubio

Oh and..

This pod isn't the only place I drop this good good. Get on my email list where I send two emails per month: Steph's Shenanigans all about what I'm loving, loathing, learning, and all the good stuff and The COO Edit where we get strategic and practical about staying one step ahead in your biz. https://stephrubio.myflodesk.com/letsconnect