In this episode of 'Rooted and Relentless,' Steph Rubio demonstrated not only how important direct communication is in both personal and professional settings, but how imperative learning skills like active listening & communicating directly are to your success. She shares insights on how effective communication can lead to business growth, better relationships, and personal empowerment. Steph emphasizes the need for clarity, active listening, and setting boundaries to avoid misunderstandings and enhance collaboration. In short, it's the powerful skill of saying exactly what you mean.

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Find out where you're blocking your own business growth: https://www.tryinteract.com/share/quiz/6810432a8fa23ab768307116

Summary:

In this episode, Steph Rubio weaves together tales of a sparkly H&M jacket, a local window tinting business, and the unsung heroes in scrubs to make it clear just how crucial your client's experience is. Discover how these seemingly unrelated stories prove that client experience can be the difference between repeat business and a total flop—without you ever knowing why. Buckle up, because we're diving into the art of being "extra" with a dash of snark and a whole lot of heart.

Takeaways:

1. Being "extra" will set you apart and make you memorable.
2. Thoughtful actions will lead to client retention and referrals which is free marketing
3. Anticipating client needs enhances user experience.
4. Small gestures can lead to brand loyalty & brand recognition. People will start to remember you for being THAT girl.
5. Effective communication is key in service industries.
6. Building relationships through kindness can have lasting effects.
7. Sharing personal stories can inspire others to be "extra."

Chapters:

1. 00:00 - Introduction: The Power of Being Extra
2. 03:15 - Story of the Jacket: Sustainability and Impact
3. 06:30 - The Window Tinting Experience: Communication Matters
4. 10:45 - Healthcare Heroes: Compassion in Action
5. 14:00 - Conclusion: How to Be Extra in Your Life

Connect with Steph: Follow Steph on Instagram @virtually_stephrubio and share your favorite snacks or stories of being "extra." Perks if it's healthy, but let's be real, all snacks are welcome!

https://www.instagram.com/virtually_stephrubio/

There is power in telling your own story on your own timeline. For the first time in 11 years, Steph Rubio shares the reality behind the controversial story of how she met her husband and the power of telling your own story, on your own time. She discusses the challenges and dynamics of her past and current relationships, emphasizing transparency, respect, and the importance of self-love in honor of celebrating 8 years married and nearly 11 together with her current life partner.

Follow me on IG: https://www.instagram.com/virtually_stephrubio

Get Steph's Shenanigans straight to your inbox: https://stephrubio.myflodesk.com/letsconnect