エピソード

  • I Nicked My Client- What to Do (and Say) When a Treatment Goes Wrong
    2026/09/22

    The blade caught instead of gliding. Then there was a tiny bead of red on my client's jaw — and I had two choices: quietly dab it and hope she didn't notice, or stop and tell her.

    This episode is about why you always tell her — and exactly how to do it.

    If you do this work long enough, something will go wrong. A dermaplaning nick. A wax lift. A peel reaction. It doesn't mean you're bad at your job. But how you handle it decides whether you keep the client or lose her trust for good.

    We're covering why clients don't leave over injuries (they leave over how you handled them), what to physically do in the first sixty seconds, word-for-word scripts for owning a mistake in the treatment room, and what to do after she leaves — aftercare, follow-up, documentation, and insurance. Then we get specific about dermaplaning safety and the habits that prevent nicks in the first place.

    Because your clients don't need you to be perfect. They need you to be honest.

    In this episode:

    • My dermaplaning nick story — and the choice every esthetician faces in that moment
    • Why hiding a mistake turns a small injury into a trust problem
    • The first sixty seconds: stop, name it, treat it, toss the blade, adjust the service
    • The 4-beat formula for talking to a client after an injury: own it, action, expectation, follow-up
    • Word-for-word scripts for a dermaplaning nick, a wax lift, a peel reaction, and the client who finds it at home
    • How to apologize the right way (and what not to promise on the spot)
    • The 24-hour follow-up text that turns a complaint into a trust story
    • Incident documentation and why you should check your insurance policy now
    • Dermaplaning safety: face mapping, blade angle, skin tension, and why you should stop talking during blade work

    Resources mentioned: the in-the-moment scripts, the 24-hour follow-up text, and the aftercare checklist are in the show notes.

    This episode is professional education for licensed estheticians, not medical or legal advice. Always follow your state board's infection control and scope-of-practice rules, your insurance carrier's incident reporting requirements, and your product manufacturer's protocols. Refer to a medical provider for anything beyond a superficial injury.

    Resources & Links

    Real Skin Pro Treatment Room Companion App
    Become a subscriber for instant access to skin analysis guides, treatment room resources, consultation tools, ingredient education, skin condition references, and continually updated professional education designed for licensed estheticians and esthetics students.


    🔗 Subscribe here: https://www.realskinpro.com/app-landing-page


    Website
    Learn more about education, resources, workshops, coaching, and upcoming opportunities.


    🔗 https://www.realskinpro.com


    🎙 Connect with Me

    Instagram: @real_skinpro
    Private Facebook Group for Pros: https://www.facebook.com/groups/930389736385647


    Email: lisa@realskinpro.com


    📚 Free Resources

    Download free cheat sheets, educational tools, and other esthetics resources here:


    🔗 https://www.realskinpro.com/app-landing-page


    ⭐ Enjoying the podcast?


    If this episode helped you become a more confident esthetician, I'd truly appreciate it if you would:


    • Follow the podcast
    • Leave a rating and review
    • Share this episode with another esthetician or esthetics student


    Every share helps grow our professional community and allows me to continue creating free educational content for our industry.


    Disclaimer: This podcast is intended for educational purposes only and should not be considered medical advice. Information shared is designed to support professional learning and should always be used within your scope of practice and in accordance with local laws and regulations.


    Real Skin Pro Education is dedicated to helping estheticians think differently, treat skin intentionally, and create real, lasting results.

    Follow along for more advanced skin education and insights.

    Instagram: @real_skinpro

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    15 分
  • Before You Pick Up the Blade: Dermaplaning Decisions Estheticians Need to Make
    2026/09/15

    Dermaplaning is one of the most popular treatments in the esthetics treatment room, but is it appropriate for every client?

    In this episode of the Real Skin Pro Podcast, Lisa breaks down dermaplaning from a barrier-first, professional esthetics perspective. We’ll look beyond vellus hair removal and talk about what dermaplaning actually does to the stratum corneum, how it functions as a form of mechanical exfoliation, and why skin analysis should always come before picking up the blade.

    We’re also diving into dermaplaning and corneotherapy. If corneotherapy focuses on preserving and supporting the stratum corneum, where does a treatment that intentionally removes superficial corneocytes fit? Lisa shares why understanding corneotherapy doesn’t necessarily mean eliminating dermaplaning, but it can change how estheticians think about exfoliation, barrier health, and treatment selection.

    We’ll cover barrier impairment, sensitive skin, active acne and inflammation, home-care considerations, treatment stacking, dermaplaning technique, pressure, skin tension, and knowing when NOT to perform the treatment.

    Because being a skilled esthetician isn’t just about knowing how to perform a service. It’s knowing how to look at the skin in front of you and ask:

    Does this treatment make sense for this skin today?

    Perfect for licensed estheticians, esthetics students, new estheticians, and skin professionals who want to strengthen their skin analysis and treatment customization skills.

    Resources & Links

    Real Skin Pro Treatment Room Companion App
    Become a subscriber for instant access to skin analysis guides, treatment room resources, consultation tools, ingredient education, skin condition references, and continually updated professional education designed for licensed estheticians and esthetics students.


    🔗 Subscribe here: https://www.realskinpro.com/app-landing-page


    Website
    Learn more about education, resources, workshops, coaching, and upcoming opportunities.


    🔗 https://www.realskinpro.com


    🎙 Connect with Me

    Instagram: @real_skinpro
    Private Facebook Group for Pros: https://www.facebook.com/groups/930389736385647


    Email: lisa@realskinpro.com


    📚 Free Resources

    Download free cheat sheets, educational tools, and other esthetics resources here:


    🔗 https://www.realskinpro.com/app-landing-page


    ⭐ Enjoying the podcast?


    If this episode helped you become a more confident esthetician, I'd truly appreciate it if you would:


    • Follow the podcast
    • Leave a rating and review
    • Share this episode with another esthetician or esthetics student


    Every share helps grow our professional community and allows me to continue creating free educational content for our industry.


    Disclaimer: This podcast is intended for educational purposes only and should not be considered medical advice. Information shared is designed to support professional learning and should always be used within your scope of practice and in accordance with local laws and regulations.


    Real Skin Pro Education is dedicated to helping estheticians think differently, treat skin intentionally, and create real, lasting results.

    Follow along for more advanced skin education and insights.

    Instagram: @real_skinpro

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    12 分
  • What Actually Makes Someone a Good Esthetician?
    2026/09/08

    What actually makes someone a great esthetician? Is it advanced certifications, expensive devices, trending treatments, or a packed service menu?

    In this episode of the Real Skin Pro Education Podcast, we’re looking beyond the tools and techniques to talk about the skills that truly matter in the treatment room.

    From client consultation and skin analysis to critical thinking, treatment planning, communication, and knowing when NOT to treat, these foundational esthetician skills can make a bigger difference than simply adding another modality to your menu.

    Whether you’re a new esthetician, esthetics student, experienced skin therapist, or beauty professional working to build more confidence behind the treatment bed, this quick episode is a reminder that becoming a better esthetician isn’t always about learning how to do more. It’s about understanding the skin, making intentional treatment decisions, and knowing why you’re doing what you’re doing.

    In this episode:
    • What separates a good esthetician from a great one
    • Why consultation and skin analysis matter
    • Developing critical thinking and professional judgment
    • Why more devices and certifications don’t automatically make you a better esthetician
    • Knowing when to modify or skip a treatment
    • Building confidence as an esthetician
    • Creating thoughtful, client-centered treatment plans

    Resources & Links

    Real Skin Pro Treatment Room Companion App
    Become a subscriber for instant access to skin analysis guides, treatment room resources, consultation tools, ingredient education, skin condition references, and continually updated professional education designed for licensed estheticians and esthetics students.


    🔗 Subscribe here: https://www.realskinpro.com/app-landing-page


    Website
    Learn more about education, resources, workshops, coaching, and upcoming opportunities.


    🔗 https://www.realskinpro.com


    🎙 Connect with Me

    Instagram: @real_skinpro
    Private Facebook Group for Pros: https://www.facebook.com/groups/930389736385647


    Email: lisa@realskinpro.com


    📚 Free Resources

    Download free cheat sheets, educational tools, and other esthetics resources here:


    🔗 https://www.realskinpro.com/app-landing-page


    ⭐ Enjoying the podcast?


    If this episode helped you become a more confident esthetician, I'd truly appreciate it if you would:


    • Follow the podcast
    • Leave a rating and review
    • Share this episode with another esthetician or esthetics student


    Every share helps grow our professional community and allows me to continue creating free educational content for our industry.


    Disclaimer: This podcast is intended for educational purposes only and should not be considered medical advice. Information shared is designed to support professional learning and should always be used within your scope of practice and in accordance with local laws and regulations.


    Real Skin Pro Education is dedicated to helping estheticians think differently, treat skin intentionally, and create real, lasting results.

    Follow along for more advanced skin education and insights.

    Instagram: @real_skinpro

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    9 分
  • The Contraindication Talk- How to Reschedule a Client Without Losing Them
    2026/09/01
    Your client is in the chair and just told you she started Accutane. Now what? This episode covers the esthetician contraindications that catch you off guard, the pre-treatment advice that prevents them, and the exact word-for-word verbiage to reschedule a client without losing her trust.Every esthetician has been there: the client is in the chair, her jacket's off, she took a half day off work — and then she mentions the medication, the filler, the sunburn, the retinol she never stopped. And you've got about four seconds to decide whether you're going to say the hard thing.This episode is about being the esthetician who says it — and having the words ready so it doesn't cost you the client.We're covering the difference between absolute and relative contraindications (and why that distinction changes how you talk to clients), the contraindications that ambush you most often in the treatment room, and the pre-treatment advice and pre-care texts that stop the ambush before it ever starts. Then we get into the part nobody teaches you in esthetics school: the actual verbiage. Word-for-word reschedule scripts for five real scenarios — the Accutane client, the fresh filler, the client who didn't stop her retinol, the cold sore, and the sunburn.Because "I can't help you" and "I can't help you today, and here's when I can" are two completely different sentences — and clients can hear the difference.In this episode:Absolute vs. relative contraindications, and why almost every conversation you're dreading is a relative oneIsotretinoin (Accutane): where the research actually stands, why you should still hold the conservative line, and what to do about written clearanceThe two-week rule for neurotoxin and filler — and why clients never think to tell you about injectablesRetinoids, recent sun exposure, cold sores, pregnancy, blood thinners, and the honorable-mention contraindications that get missedHow to write an intake form that gets honest answers (hint: ask by name)The exact pre-care text to automate 48–72 hours before every appointmentFive word-for-word scripts for rescheduling a client due to a contraindicationThe one sentence to keep in your back pocket for any contraindication conversationWhy documentation protects your license — and why turning a client away is the best referral engine you haveThis episode is professional education for licensed estheticians, not medical advice. Always follow your state board's scope of practice, your insurance carrier's requirements, and your product manufacturer's protocols.Every esthetician has been there: the client is in the chair, her jacket's off, she took a half day off work — and then she mentions the medication, the filler, the sunburn, the retinol she never stopped. And you've got about four seconds to decide whether you're going to say the hard thing.This episode is about being the esthetician who says it — and having the words ready so it doesn't cost you the client.We're covering the difference between absolute and relative contraindications (and why that distinction changes how you talk to clients), the contraindications that ambush you most often in the treatment room, and the pre-treatment advice and pre-care texts that stop the ambush before it ever starts. Then we get into the part nobody teaches you in esthetics school: the actual verbiage. Word-for-word reschedule scripts for five real scenarios — the Accutane client, the fresh filler, the client who didn't stop her retinol, the cold sore, and the sunburn.Because "I can't help you" and "I can't help you today, and here's when I can" are two completely different sentences — and clients can hear the difference.Resources & LinksReal Skin Pro Treatment Room Companion App Become a subscriber for instant access to skin analysis guides, treatment room resources, consultation tools, ingredient education, skin condition references, and continually updated professional education designed for licensed estheticians and esthetics students.🔗 Subscribe here: https://www.realskinpro.com/app-landing-pageWebsite Learn more about education, resources, workshops, coaching, and upcoming opportunities.🔗 https://www.realskinpro.com🎙 Connect with MeInstagram: @real_skinpro Private Facebook Group for Pros: https://www.facebook.com/groups/930389736385647Email: lisa@realskinpro.com📚 Free ResourcesDownload free cheat sheets, educational tools, and other esthetics resources here:🔗 https://www.realskinpro.com/app-landing-page⭐ Enjoying the podcast?If this episode helped you become a more confident esthetician, I'd truly appreciate it if you would: • Follow the podcast • Leave a rating and review • Share this episode with another esthetician or esthetics studentEvery share helps grow our professional community and allows me to continue creating free educational content for our industry.Real Skin Pro Education is dedicated to helping estheticians think differently, treat skin ...
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    28 分
  • "But I'm Certified" — The Most Dangerous Sentence in Esthetics
    2026/08/25

    Your certification is not a license — and confusing the two is the fastest way to lose one.

    In this episode we take on esthetician scope of practice: the topic almost nobody in the industry explains clearly, because almost nobody selling you training has an incentive to.

    Estheticians are marketed advanced treatments in weekend certification courses, sold devices by reps with financing plans, and left to assume that a certificate on the wall means legal authorization. It doesn't. Certificates are issued by private companies. Licenses are issued by states — and only states get to define what you're allowed to do.

    We break down the one question most state boards actually use to draw the line: does the treatment work on the surface of the skin, or does it wound living tissue below the epidermis? Once you understand that principle, every confusing rule about peel strength, needle depth, and laser classification starts making sense.

    In this episode:

    • Why there is no federal esthetician license — and why two different state boards can both have authority over the same treatment
    • The chemical peel percentage myth: why depth of action, not the number on the bottle, is the legal standard
    • Microneedling laws by state — how the same treatment can be flatly prohibited in California, capped at 0.5 mm in Arizona, and permitted to 1.5 mm for master estheticians in Utah
    • What the FDA's 2018 reclassification of microneedling devices from Class III to Class II actually means for you
    • Why RF microneedling is the biggest red flag in esthetics training right now
    • The medical director myth: what legally valid delegation requires, and why a name on a wall isn't supervision
    • The professional liability gap — why out-of-scope services may leave you personally uninsured
    • The one question to ask any trainer or device rep before you sign up
    • A four-step method to verify your own state's rules and get the answer in writing

    This episode is general education, not legal advice. Scope rules vary by state and change regularly — North Carolina reversed its own dermaplaning position in two years. Always verify with your state board directly and request written confirmation before adding any service to your menu.

    If you've ever asked a Facebook group what percentage peel you're allowed to use and gotten forty different answers, this episode is for you.

    Resources & Links

    Real Skin Pro Treatment Room Companion App
    Become a subscriber for instant access to skin analysis guides, treatment room resources, consultation tools, ingredient education, skin condition references, and continually updated professional education designed for licensed estheticians and esthetics students.

    🔗 Subscribe here: https://www.realskinpro.com/app-landing-page

    Website
    Learn more about education, resources, workshops, coaching, and upcoming opportunities.

    🔗 https://www.realskinpro.com

    🎙 Connect with Me

    Instagram: @real_skinpro
    Private Facebook Group for Pros: https://www.facebook.com/groups/930389736385647

    Email: lisa@realskinpro.com

    📚 Free Resources

    Download free cheat sheets, educational tools, and other esthetics resources here:

    🔗 https://www.realskinpro.com/app-landing-page

    ⭐ Enjoying the podcast?

    If this episode helped you become a more confident esthetician, I'd truly appreciate it if you would:

    • Follow the podcast
    • Leave a rating and review
    • Share this episode with another esthetician or esthetics student

    Every share helps grow our professional community and allows me to continue creating free educational content for our industry.

    Disclaimer: This podcast is intended for educational purposes only and should not be considered medical advice. Information shared is designed to support professional learning and should always be used within your scope of practice and in accordance with local laws and regulations.


    Real Skin Pro Education is dedicated to helping estheticians think differently, treat skin intentionally, and create real, lasting results.

    Follow along for more advanced skin education and insights.

    Instagram: @real_skinpro

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    27 分
  • The Consultation Is the Treatment: Why We Ask What We Ask
    2026/08/18

    Welcome to Season 2 of Real Skin Pro Education, the podcast for estheticians, skincare professionals, and esthetics students who want real, practical guidance for the treatment room. In this episode, your host — a licensed esthetician and esthetics educator with over 17 years of hands-on experience — dives deep into one of the most overlooked parts of any esthetics appointment: the client consultation.

    You'll learn why the client consultation process is just as important as the facial itself, the essential skincare consultation questions every esthetician should be asking, and the clinical reasoning behind each one. This episode covers esthetics best practices for client intake, skin analysis, informed consent, and documentation — plus the common client consultation mistakes that can cost estheticians repeat business. Whether you're a licensed esthetician, a skincare student, or an aspiring esthetics educator, this episode will change how you approach every client consultation from now on.

    Topics covered in this episode:

    • Why the client consultation is the foundation of every successful esthetics treatment
    • Essential client intake questions — and the clinical reasoning behind each one
    • How to ask better skincare consultation questions that build client trust
    • Esthetics best practices for skin analysis, informed consent, and documentation
    • How to avoid common client consultation mistakes in the treatment room
    • Real talk from 17+ years as a working esthetician and esthetics educator

    Whether you're building your esthetics career, growing your skincare business, or studying for your esthetician license, this episode is packed with practical, real-world guidance on client consultation best practices you can use in your very next appointment.

    Resources & Links

    Real Skin Pro Treatment Room Companion App
    Become a subscriber for instant access to skin analysis guides, treatment room resources, consultation tools, ingredient education, skin condition references, and continually updated professional education designed for licensed estheticians and esthetics students.

    🔗 Subscribe here: https://www.realskinpro.com/app-landing-page

    Website
    Learn more about education, resources, workshops, coaching, and upcoming opportunities.

    🔗 https://www.realskinpro.com

    🎙 Connect with Me

    Instagram: @real_skinpro
    Private Facebook Group for Pros: https://www.facebook.com/groups/930389736385647

    Email: lisa@realskinpro.com

    📚 Free Resources

    Download free cheat sheets, educational tools, and other esthetics resources here:

    🔗 https://www.realskinpro.com/app-landing-page

    ⭐ Enjoying the podcast?

    If this episode helped you become a more confident esthetician, I'd truly appreciate it if you would:

    • Follow the podcast
    • Leave a rating and review
    • Share this episode with another esthetician or esthetics student

    Every share helps grow our professional community and allows me to continue creating free educational content for our industry.

    Disclaimer: This podcast is intended for educational purposes only and should not be considered medical advice. Information shared is designed to support professional learning and should always be used within your scope of practice and in accordance with local laws and regulations.

    Real Skin Pro Education is dedicated to helping estheticians think differently, treat skin intentionally, and create real, lasting results.

    Follow along for more advanced skin education and insights.

    Instagram: @real_skinpro

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    24 分
  • Episode 12: Chat with Katie Marshall of MBK Acne Detective
    2026/07/14

    For our Season Finale, I'm joined by Katie Marshall, creator of the MBK Acne Detective course for estheticians. In this conversation, we dive into holistic acne management, investigative approaches to stubborn acne cases, and the importance of looking beyond the surface when supporting acne clients.

    Join us as we discuss education, critical thinking, and empowering estheticians to become true acne detectives in their treatment rooms.

    Take advantage of the special pricing for the MBK Acne Detective Course Here:

    https://www.mebykatie.com/mbk-acne-detective-professional-estheticians-course

    And get your: The Holistic Acne Business Checklist (free guide)

    https://www.mebykatie.com/business-checklist

    You can find Katie on Instagram @mebykatie


    For Real Skin Pro Education Cheat Sheets:

    FREE Acne Assessment Cheat Sheet:

    https://www.realskinpro.com/coming-soon-02


    FREE Skin Barrier Cheat Sheet:

    https://www.realskinpro.com/registration


    See you in a few weeks with fresh episodes of the Real Skin Pro Education Podcast!

    Real Skin Pro Education is dedicated to helping estheticians think differently, treat skin intentionally, and create real, lasting results.

    Follow along for more advanced skin education and insights.

    Instagram: @real_skinpro

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    53 分
  • Real Talk with Lisa: Why I Started This Podcast
    2026/07/07

    Before the science, the treatments, and the education, there was a journey.

    In this special solo episode, I'm stepping away from the textbooks and sharing the story behind Real Skin Pro Education. I talk about how I got started in esthetics, the experiences that shaped my career, the challenges I faced, and why I became so passionate about raising the standard of education in our industry.

    If you've ever wondered why I'm so passionate about evidence-based skincare, honest conversations, and helping estheticians grow with confidence, this episode is for you.

    Whether you're a new esthetician, a seasoned professional, or someone who simply loves skincare, I hope this episode reminds you that every expert has a story... and sometimes the hardest seasons become the reason we can help others.

    Thanks for being here and for being part of this journey.

    @real_skinpro

    lisa@realskinpro.com

    Real Skin Pro Education is dedicated to helping estheticians think differently, treat skin intentionally, and create real, lasting results.

    Follow along for more advanced skin education and insights.

    Instagram: @real_skinpro

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    11 分