In this episode, AI expert Silvio Giorgio joins REB editor Liam Garman to reflect on how artificial intelligence is reshaping real estate while transforming human behaviour and decision making.

According to Giorgio, AI is transforming the way properties are bought and sold, influencing both consumer decisions and industry practices.

He highlights AI’s impact across prediction, natural language processing and computer vision, showing how it moves from passive recommendations to actively shaping decisions.

In real estate, AI is boosting agent productivity by automating tasks, analysing market trends and personalising client communications.

Looking ahead, Giorgio says AI could independently manage listings, marketing and negotiations, thereby enabling more direct interactions between buyers and sellers.

Giorgio advises professionals to actively engage with AI, experiment with generative tools and retrain algorithms to stay competitive.

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If you have any questions about what you heard today, any topics of interest you have in mind, or if you’d like to lend a voice to the show, email editor@realestatebusiness.com.au for more insights.

In this episode, Dott and Crossitt founder Jared Zak joins REB editor Liam Garman to unpack the complexities and common pitfalls of real estate agency agreements.

Jared explains why so few vendors seek legal review of agreements, warning that clauses around exclusive agency periods and “effective introduction” can leave sellers exposed to costly disputes and even double commission claims.

He highlights how courts have approached these cases, why many vendors still settle out of court, and the potential for damages if misconduct voids an agreement.

Jared also outlines why ethical agents should encourage transparency and straightforward commission structures to build long-term trust.

The conversation turns to recent changes in Queensland’s disclosure regime, with Jared sharing how stronger upfront documentation benefits buyers, vendors, and the stability of the wider market.

Ultimately, Jared stresses the importance of due diligence for vendors and professionalism from agents – insights that could help both sides avoid disputes and strengthen credibility in a competitive industry.

Did you like this episode? Show your support by rating us or leaving a review on Apple Podcasts (REB Podcast Network) and by liking and following Real Estate Business on social media: Facebook, X and LinkedIn.

If you have any questions about what you heard today, any topics of interest you have in mind, or if you’d like to lend a voice to the show, email editor@realestatebusiness.com.au for more insights.

In this episode, Harcourts CEO Adrian Knowles reflects on how the real estate industry can balance new technology with the fundamentals of human connection.

Adrian explains why tools such as AI and video marketing should be used to amplify an agent’s reach rather than replace their role, cautioning against generic marketing that risks undermining trust.

He highlights the importance of training, describing how Harcourts’ academy prepares agents through role play, discipline and rehearsal – much like athletes and soldiers who practise under pressure before stepping into competition.

Adrian also discusses the pressures that agents face in such a demanding industry and why wellbeing initiatives are critical. He outlines Harcourts’ partnership with the Rise Initiative and the rollout of the RealCare app across the network, providing agents with mindfulness tools, support resources, and access to counselling to help manage stress and avoid burnout.

Finally, Adrian shares insights on leadership, patience and growth, drawing on his own career lessons and the principle of “hasten slowly” to avoid rushing into decisions.

Did you like this episode? Show your support by rating us or leaving a review on Apple Podcasts (REB Podcast Network) and by liking and following Real Estate Business on social media: Facebook, X and LinkedIn.

If you have any questions about what you heard today, any topics of interest you have in mind, or if you’d like to lend a voice to the show, email editor@realestatebusiness.com.au for more insights.